I walked in and was greeted right away…read more Picture this: I'm old I had my new router, it didn't seem to be working, and I really needed it fixed so I could work... and maybe watch some garbage TV this weekend. Within just a few minutes, the store manager, Donnell, came out, and both he and Amayah started trying to fix the issue. A few minutes later, they realized they couldn't fix that router either. I wasn't sure what to expect next, but I definitely did not expect what happened. Donnell basically said, "We're going to take care of this." He took the router that was giving me trouble, swapped it out, and got me a brand-new router that was perfect. Within 35 minutes of walking into the store, I was walking back out. Fast-forward another 35 minutes or so, and I was home with everything set up and working perfectly. Customer service matters so much. I can only imagine how many frustrated, grumpy, overwhelmed people walk into that store every day. I always try to come in with a positive attitude no matter what, but I was still beyond pleasantly surprised. Amayah and Donnell absolutely went above and beyond, and in my opinion, delivered amazing customer service. Friendly. Fast. Problem solved ASAP. They definitely renewed my faith in the T-Mobile store.

Excellent service helped me woth my phone lowered my phone bill tremendously helped me get into a…read morelower plan

They've always been helpful whenever there was an issue with the service plan or equipment (ie,…read morepayment plans, broken phones, accessories). The whole staff is always welcoming and ready to serve. The guy that always comes to my family's rescue (especially when I was getting new phones for my parents) is Art! He's the man, don't forget to ask for him for your phone needs. And Tmobile Tuesdays, they always have the goods. Hehe. Thank yooooooou!

This T-Mobile store was recommended to me and I recommend it to everyone. I was stumped with…read moregetting the tablet and the Square to connect. John was patient and walked me through the processes. John had patience with this over 60 customer. Thank you!!!

I have to say that it's tough to rate cell phone outlets because nothing ever goes perfectly and…read moredeal you're supposed to get doesn't seem to turn out that way at times. However, I've been with T-Mobile for over 15 years and have always been satisfied with their service. I will say they take very good care of military active and retired with the military magenta max plan. And unlike the sordid history with Verizon suddenly out of nowhere surprising customers with unexpected charges (I have heard they no longer behave this way - to their credit if true), you won't have anything like this with T-Mobile. At least I've never had such an experience ever with T-Mobile. Well, on my few visits here, and after watching the recent Apple Event, along with watching a few videos about the new iPhones, I decided it was time to go for the iPhone 17 Pro model. It took a lot for me to give up my iPhone 13 Pro (but I still may keep it too!), but finally, Apple made such significant changes in the cameras and the operating system that the time was ripe for change. During my visits, I had a stellar service rep named Clifton. He's a pretty seasoned veteran employee who knew the process inside out. When it came time to visit the store after receiving my new iPhone 17 Pro by UPS, I headed to the store in the afternoon to set it up. The process went well initially, but it took three attempts to finally get the transfer of info from the old iPhone to the new, but that wasn't Clifton's fault, the WiFi in the shop wasn't behaving well. I've noted that it's always taken a good amount of time to get a new iPhone up and ready at T-Mobile stores. It's ok with me as long as we get it working, and so far my new one is performing superbly! Watch out! I'll be taking even better photos for Yelp with this one in the days ahead! I will add here that this T-Mobile store recently reopened a couple of months ago after a full interior renovation. It's the nicest looking T-Mobile store I've ever visited. From getting great service from Clifton, to watching the other T-Mobile reps take excellent care of their customers, I have to say it definitely earned this rating in spite of any of the kinks in the process. My only decision I have to make now is whether or not to keep my iPhone 13 Pro or turn it in to complete the trade-in deal. It's a hard one! But I would visit this T-Mobile store again anytime! Recommend: HIGH

Somebody at that store told my daughter she was eligible for stuff she wasn't and got her to commit…read morethen played stupid and offered $10 a month...that's dishonest....this isn't over...I'm contacting everybody

I'd give them a ten if i could, Wonderful service Daniel and the lady that was with him i meant to…read moreget her name, they went above and beyond for us. I really appreciate them, They stayed late for us to fix issue with AT&T, and I'm so glad we made the switch to TMobile and i will definitely be sticking with them and this store only !!!

12559 Atlantic Blvd. #102 Jax Fl. 32224 I would give this…read morestore zero stars if allowed. Stay away from these doors of lies and deceit. They have a culture of selfishness and will mess your account up to massage numbers for their greater good. Be sure to go to actual "T-Mobile corporate store" to do business. T-Mobile is a delight to do business with and their customer service shows their sincerity. 6year customer. JB.

This is my new go-to spot for quick and competitively priced electronic repairs. 10,000 Phones JAX…read moreBeach electronics repair store is one of the few available on the beaches (NB and AB) side of town and I'm thankful to have found this place on Yelp. I first contacted Mike via Yelp's quote message system to quote a screen repair on a cracked iPhone and he responded swiftly and beat all competitor's pricing within a 20 mile radius! I came in for a screen replacement on a Friday evening about 5pm (an hour before closing), and within 15 minutes from checking my phone in (no appointment either, walk-in), I was out with a new screen that was also warranted. I also was able to see my repair being done. Quality work and fast service at amazing prices! Thank you Mike. Value: 5 Stars Customer Service: 5 Stars Quality: 5 Stars (warranty) Expedited service: 5 Stars

Visit Mike at 10,000 Cellphones, he's awesome!! He had me checked in, crack screen replaced and out…read morethe door within 20minutes. They offer discounts to compete with all competitors.

Great people. Very knowledgeable. Fixed my iPhone screen within a couple of hours. They sell tons…read moreof phone/iPad/computer accessories also. Will be my new go to.

Lucas at Tech Hospital was outstanding getting my three email accounts back up and running. I sell…read moreReal Estate and have for the past 40 years so I have a large client base all saved in my email outlook accounts. Lucas found everything and got me up and running in no time. I highly recommend these gentlemen.

I've been going to this Verizon store many years for phones, phone accessories, and billing help…read more They never have an issue installing my screen protectors when I need a new one. I've always found them friendly, knowledgeable and willing to help.

Still after having given them a sub-standard review on Yelp, this Verizon store in Ponte Vedra…read morebeach, FL hasn't responded or contacted me about them agreeing to give me 5G home internet service for $45 a month, then telling me it's actually supposed to be $55 a month. The manager at this location should be either severely reprimanded or fired for allowing her staff to misrepresent the cost of their products. Anyone who does business with this store in the future should, without question, demand that ANY services they sign you up for be "in writing" as their word obviously is not to be trusted. J. Kelly

We had two gaming computers built for Christmas and San Jose Computer and phone did an amazing job…read more The computers look and run far better than we could have expected.

FANTASTIC! I cannot say enough great things about this place/owner/work. I basically walked out…read morewith a brand new phone in about an hour--fixed screen/new battery/charging port, have had ZERO issues now. Amazing customer service, very reasonable prices, fair quotes, efficient and polished craftsmanship. I will be back (hopefully, not soon haha) but with all broken devices in the future.

After three hours of assistance for my family member, who has memory issues, Clay provided us with…read morethe patient, kind, helpful and understanding service that is so uncommon in today's angry world! I know people are inpatient. I know everyone is in a hurry, but Clay has revived my faith that there is good in us. Thank you, Verizon. Peace, love, vote!

Ian, the gentleman that helped us, was very knowledgeable and kind. He spent a lot of time with us…read moreand explained everything while also saving us money. Ian is the best!

Dishonest, lying won't pay you. Come to late work, expect you to wait. Post notes in the window…read morethat they're not open and call you and say they are, but they're late. False phone bids over the phone. Rude no customer support an absolute horrific experience No such thing as a customer's right. The young man said he absolutely told me what I needed to sell my phone. He lied, he was late and he was going to pay me four times more than the owner was going to approve all in all worst customer service.I've had in St Augustine And I never got paid for the phone because a young man's a liar

I had a small chip on my Xs which spiderwebbed and knew it would not be long before it would be…read moreinoperable. Josh was helpful and service was fast! Very happy!