I was a long time customer of this business, even though every time I entered the business I was argued with and told how poor the phones I've brought with me to activate were. I encountered a salesperson named Alex, and I must admit her rude, and obnoxious behavior has me going to another T Mobile. Her snotty attitude, and snive remarks are not tolerated by this person anymore. I have to admit the last time I was there she messed up my phone payment, and Chris the Assistant Manager had to fix it, and she didn't even apologize. She argues with customers and doesn't value business entering the store.
Secondly, I don't appreciate this business telling me how bad the phones I bring into activate are. I bring in quality phones that I purchase for a fair price that this business doesn't offer. Additionally, I don't appreciate T Mobile employees arguing with me every time I enter the business. Unlimited Data doesn't mean you offer 10GB of data with your plan then downgrade it 3G. When you advertise Unlimited 4GLTE speeds, you can see why I have a problem with that statement.
I've been coming to this store for many years, but I've absolutely have been fed up with this store. I must admit that your employee Alex drove me to go to another T Mobile because of her ungodly attitude. You shouldn't be hiring employees that have zero customer service experience, there's no call for that.
You need to really shape up your act Snow Road T Mobile!
One angry customer. read more