Bryce was super helpful with my charging port issue and went above and beyond to solve the issue

I wouldn't even give them one star if I could. I went in today to inquire about switching two lines over from another carrier. The gentleman that was "helping" us clearly wasn't very interested in working. He didn't even acknowledge us when we walked into the store-He just stood there staring. He had no answers and quoted us a very high monthly rate for a plan, even though we never even discussed what I was looking for. Horrible customer service, employee knew nothing, and rushed us out the door without a sale. Save your time go somewhere else. read more

I had the best experience at our local T-Mobile in Oxford with Davin and Larry. I thought my phone was terribly broken and they easily figured out it was the sim card! They replaced it and saved the day again by ordering me a new screen protector. They explained my screen was fine, it was the protector that was cracked then answered 20 other questions I had about how my phone works. And I ended up buying a better charging cable which will make all the difference. They explained the science of the cables to me! I had the best customer service ever. What a relief. When your phone is on the fritz it changes everything, right? Well now I'm feeling so much more confident about how to keep my phone healthy and my bills low! When I do want a better phone I will definitely come back. They saved the day and made it easy. read more

The employees are very rude. My daughter needed a new SIM card and had our passcode, which is all any other location required. Joe wouldn't change it as he said she hadn't be a sign or in the account. I called and he was not only rude but very unhelpful. I called back to ask a question ask James accused me of sitting in my car and locking the door when he walked by. I was in Illinois so not sure what he was trying to imply. The manager John just as rude and never offered an apology. He implied that the reason for not using the passcode is there is a lot of fraud with the college students in Oxford. Wow! Would never send my child there nor recommend anyone going there. I was told by John that he doesn't care if I post something because he has a lot of people who have to come to his store and my review won't matter. Another WOW! read more

Stopped in to purchase a wifi device and were unable due to being a Sprint customer. Apparently if your a Sprint customer you are blocked from ever opening a TMobile account. Glad to see TMobile welcoming Sprint customers with closed arms. We debated on switching to Verizon but this just made our decision much easier to switch. read more