Excellent Service by "Sherry"…read more the manager we met Sunday November 25, 2018 She really spent time with a Close friend of mine who is disabled and didn't understand some issues that were made with her purchase earlier this month. Very patient understanding and Polite! Thank you Sherry.

wait times are crazy. poor way to check in if you don't have the T/life app. some people don't have…read moresmartphones. The managent at this store lies to you and representatives are rude and dismissive.

This place is a Boost Mobile store , as s senior advisor for Trip Advisor I would recommend this…read moreplace to my family and friends and all my paparazzi co workers at TmZ tv.. I only wish this guy was in Los Angeles Ca and New York , he help me save lots of money by fixing my iPhone 6 Plus s that was smashed up by cars running over the whole phone , I though for sure in had to buy another iPhone and then I went to this store cause my other friend told me he fixes phones and I'll be a MF and he did save and fixed my problem home and then my camera didn't work , he told me to bring back and he fixed that as well.... I've seen iPhones like mine that people can fix for $150-$200 and this guy was so far the cheapest and he can get it done quick... he charged me $90 and $25 for the camera , many places charges $50 just to fix the camera and he told I care of me and he has a great attitude , well mannered gentleman for his age. He even allowed my kids to play with the Beach balls there and he didn't complain at all. I'm Thank you son much for saving my phone and saving me money and mostly for being kind to me and my children. I will make sure I rate this business on TripAdvisor.com 5 stars by far the best for mobil store Thank you again.

Fixed the charging port in my phone in one hour for a highly competitive price! Convenient…read morelocation. Very polite and friendly owner.

The store was empty... there were many workers available. I stood there for a few minutes -- it was…read moreas if I was invisible. Then two other women walked in. "Hello! Welcome!!! Let me get you checked in." This store still doesn't like me. Fine. I'll just give my money to a different store. The five star previous review is for a different store.

Clavell was helpful in setting me up with a replacement iPhone. I could wait until the new SE comes…read moreout tomorrow, but I'm lazy and inpatient so I just bought an iPhone 8 and I'm very happy. Due to COVID precautions, staff are unable to touch customers' phones, so I'll sort out the SIM card thing later tonight. I like the strict COVID precautions and it is good to see the staff adhering to them. Clavell gave me a sheet that explains how to set up my new phone. Easy access to this location, right off Mannheim and the Ike. Free parking. Quarantine hours are slightly restricted, but they are open to 6:00 pm today, so I was very happy to get in and score a new phone today. Great staff. Very clean store.

Do yourself a favor and go to an actual T-Mobile store and not this authorized seller…read more I recently left ATT and joined T-Mobile. I went to this authorized dealer and was lied to when I was told I'd be getting iPhone 17 pros for free with a beyond plan. They took our old phones so I figured it would be for a trade in offer although I thought I was getting it for switching to T-Mobile. I got my first bill and was charged an installment fee for each phone. I visited the store after my first bill and they reassured me that I would get the full credit for all phones after the first billing cycle and a credit for what I had paid on the first installments. My second bill came and the charges were the same. I went back to the store and they stated there was no such offer when I signed up to get full credit on the phones only up to a certain amount. The manager was there but didn't meet with me. He told his employee that he was too busy and I'd have to come back 2 days later to see what can be done about it with the employee that opened the account. At that point I decided to stop dealing with this place after they wasted enough of my time. I contacted T-Mobile directly and they resolved the issue within a few hours. I was also told that I wasn't credited with a trade in so what happened to our old devices? They also stuck me with 6 gps trackers and said they were needed in order to receive the free phone deal. This place needs to learn the meaning of integrity and accountability.

What kind of people T-Mobile hired at this store? Rude…read morecustomer service. I was clearly told one price before agreeing to the service, but when it came time to pay, the total was higher!!!

Stay away! I brought my iPhone in for a back glass repair, and had it replaced at this location. 3…read moredays later it broke in my pocket with normal use. When I got the phone back after the repair, it reeked of epoxy. It also had a lip where the new glass met the body which felt different then the other side. This store and Asurion as a company are in full on denial and blaming me for their poor fix. If you call this company they will dodge you until you give up. They will keep passing you on to different case managers who will promise to call you back then won't. In essence I was scammed out of $160.

Alex fixed my Steam Deck after I messed an SSD upgrade. Spoke to him over the phone and knew…read moreexactly what needed to be done. I was in and out in less than 10 minutes, and I couldn't be happier with my experience at this store.

This is a great local repair shop, I just love the way they do business. They seem to put their…read morefocus on long-term customer retention by providing amazing value to make you come back. I cracked the glass on my MacBook Pro and KC was able to fix it up right away. It was a pleasure doing business with these friendly and caring folks!

He doesn't stand by his repairs. If it's not fixed properly, you are on your own. Advantage is that…read moreit's nearby and not exorbitant, but the money you sink into unreliable and short-term repairs is better spent on a new phone.

I'm writing this review from inside the store now…read more I came in approximately 15 minutes ago. Only person who acknowledged me was the security guard. Another person came in about 10 minutes after me. He was greet and "checked in." I didn't even know I needed to be checked in, but okay... Finally, a rep comes over and asks "What brings you in today?" She got me going, but there should be a better check-in system in place because that was annoying.

Verizon was a great suppler until my phone stoped working. I was told I had to find my system…read morephone. I had not used it in 4 or 5 years. I moved to AT&T. In order to clear my credit I paid what they asked which was 2 months of my normal fee which I stoped working months before Martin OC