Surprisingly positive experience - I forgot the manager's name but he was incredibly helpful dealing with a difficult issue on my account. I suggest going here if you have any issues, they know what they are doing read more

After I was a victim of an edge-of-your-seat purse-snatching and high speed chase, complete on three-inch-heels and screaming obscenities, I recovered everything - except my phone. Lucky for me, I was overdue for an upgrade and replacing my stolen phone would be pretty minimal. I walked into the 46th &6th location at 7:15, knowing that they closed at 8:00 pm. I knew it was cutting it tight and I may not be able to get everything done. But by amazing customer service and some snappy descisions on my part, I walked out 20 minutes later with a fully functional phone. Thanks for being super! read more

I walked in here in the morning before work because my phone had recently broke. Luckily, I had a spare phone except my current SIM card was too small for it!!!! I explained my situation to the staff and they were beyond helpful. They gave me a sim card converter that made my sim card larger! GREAT!! I didn't lose any of my information. I also asked about phone specials since Black Friday was coming up. They were so honest and said that the announcement was coming out today. I will for sure check back to see if I can buy a new phone through them. read more

This T-mobile on 46th and 6th ave in Midtown NYC is extremely attentive to detail. The management is always efficient and the staff is always extremely friendly and extremely knowledgeable. This is my favorite T-mobile store to go to and I personally recommend it to anyone shopping in the Midtown area! Tell them Christopher Chin from UnlockNJHomes sent you! #unlocknjhomes read more

Alliosha Soriano was so helpful!! Best customer service I received in a long time. He informed me about all the phone. He gave me the headup which phone was better than the one that I currently had. I recommend going to Alliosha if you need any help buying a phone. He was an absolute pleasure and I know this much I l definitely know who I am going to when I need to upgrade again. Amazing service. Thanks for all your help!! read more

Went to this store for the first time to upgrade my Note 10+ to the new Note 20 Ultra. I spoke to Ivan on the phone, and when I arrived at the store he had Linda help me. Both were very friendly and very knowledgeable. Linda made sure all my apps and pictures transferred over to the new phone, and applied the screen protector so well, I cant even tell it has one on it. Even though I live in Queens, any time I need something for my phone I will be going back to this location. Thank you Ivan and Linda. read more

When you come into a T-mobile store, and all the reps are busy taking care of customers, that makes you feel like something is happening. When your wait isn't too long, and the guy who helps you is able to get your hacked iphone 4s working with an unlock chip that T-mobile doesn't even support. Win! All this and they did it for free too. Wow. I actually came into the store looking to get a new micro-sim card as I thought that would fix my problem. But it had nothing to do with that. It was the APN settings for the cellular data network. Using an AT&T iphone on another network is not for the faint of heart, but when you get it working, it's the greatest! read more

Special shoutout to Steve! Was about to get a new phone due to my current phone not being able to charge anymore. When I told him my situation, he took a look at the lightning port and went about cleaning it. After that, my phone was able to charge like normal. 5 stars for this guy going out his way to repair my phone on the spot. He could've easily sold me a new phone, but figured to help me out instead. Means a lot since I'm visiting from the Bay Area and this was my means of getting around NY. read more

UPDATE - BUYER BEWARE - T-Mobile at 1180 6th Avenue, New York, NY 10036 A monthly fee of $5 for insurance is being added to my bill even though I didn't ask for it or want it. When I called to ask why they did this, they said they automatically add insurance to new upgrades WHETHER YOU WANT IT OR NOT!! I complained to T-Mobile's customer service department and they said some stores have their own policies. However, they did give me a refund for the 3 months and cancelled the service. If you purchase your cell phone from these people, be sure to ask them if insurance is added and write on your invoice that you do not want it if you don't. Then check your next bill. You also might want to check with Walmart when buying a cell phone. I paid a hundred bucks less for my new phone through them. They give great discounts and can sign you up with T-Mobile. That way you can avoid the pushy salespeople, pay less for the phone and choose any cell phone company you want. read more

This T-Mobile suck! Deserves a negative mark. Just a few months into my service and already I want to cancel!!! I signed up for their promotion earlier in the year for 2 lines for $100. Ordered the 7Splus with payments to be incorporated into my bill. I was promised cancellation fees refund from. ATT and $150 for trading in my phone. I received several calls WEEKS later by the store manager, Milana, because apparently they charged me for the regular 7 instead of the 7S so I had to pay a difference. I went into the store and waited almost an hour for the manager to figure out how she was going to switch the phone over to 7S and was told I'm being charged an extra hundred and change for the 7S. At the end she ended up charging me $30. Her printer wasn't working so she couldn't give me a receipt (such B.S) at this point she knew she was scamming me. I couldn't find my itemized receipt for the original transaction for weeks but when I finally did I saw that I was charged for the 7S that is why she only charged $30 instead and never provide see a receipt. She told me to come back to get a receipt. I never received the forms for the rebates and refund, however it was the last day to recover the $150 so was able to put that in when I went to pay AGAIN for the 7S. I called the manager recently to ask her if can submit my cancelled fees from ATT...she couldn't be bothered. She questioned me why I received the cancelled bill so late and didn't believe me. She said to call her back NEXT WEEK... hello, customer service! So far, NO refund for cancelled service! Don't be fooled, get your facts up front and have them file your refund promptly. Always sketchy business with T-Mobile! read more

Walked in here on a lunch break rushing to get a new phone because mine had been acting up like crazy .. today wasn't my day and I took out my frustrations on one of the sale associates who remained calm professional and polite through out the whole thing and Alvaro helped me get the phone did it fast and even prepared my package to be able to turn my old phone in they were both great and professional and fast they knew I was in a rush and got me in and out rather quickly!! I hate that I was that customer today but hey it happens to all of us! Thanks for helping me out regardless I love my new iPhone !!! read more

Was having phone troubles so I came in, had worker Alexis and she was very unhelpful as well as rude. Wish worked had been better.

The sales rep who helped me was Alvaro. He was great, answered all my questions and was even patient with me when I needed to transfer money between checking accounts. I was able to pre-order my iPhone 6 quickly. I asked him about a condition that a T-mobile store has set for iPhone 6 customers about buying $70 worth of accessories and said it wasn't true. T-mobile was not promoting that condition and was most likely something that store had made up on their own (prob for extra commission). But aside from that, this store has always been a great store. In my years of being a T-mobile customer, best one yet. read more

So this review is looooong overdue. I switched over to T-Mobile a couple months ago, and just recently came across the business card of the amazing sales rep that helped me and realized I never made a review. I rarely make reviews but this was literally the best sales rep I've ever met so I just have to let everyone know how great she is! I was forced to get a new phone after I made the mistake of going to a shady phone place that completely ruined a phone I had for years. This was actually the second T-Mobile store I went to. The service at the first one I went to in Manhattan was so horrible I immediately walked out. All the sales reps were too busy talking to each other and hanging out like it was some sort of party, instead of helping customers. So I arrived at this store, slightly fed up and hoping to find someone that actually put some effort into their job. And that's exactly what I found. As soon as I walked in it was a breath of fresh air. Everybody was busy actually working and helping customers, unlike the last place I had been to. I was immediately greeted by Hannah, who was very sweet and welcoming. She was great at thoroughly explaining things and wasn't pushy like so many phone reps usually are. After talking to her and telling her how I wanted to switch carriers but my current phone wasn't in my name, I ended up having to come back with the necessary info I would need so I could keep my phone number. She was nice and understanding and gave me her business card. Which was great cause most reps would get an attitude if you say you need to come back, assuming that you won't and that you just wasted their time. I got the info I needed and came back the very next morning, as I seriously needed a new phone bad. I was happy to see she was there and she proceeded to get me a new phone. She was amazing at explaining everything, and was just a really great person to chat with overall. But it wasn't until afterwards that she really went above and beyond to make sure everything worked smoothly. I had gave her the social and a passcode from the account holder of my current phone and expected it to immediately be transferred over with no issue. The problem was, it would take a couple hours for the number to be switched over. Thinking I had the right info, I didn't think there would be a problem. It turned out that the passcode was wrong and the switch didn't go through. Even worse, the account holder of my previous phone couldn't remember it. Hannah called me right away to let me know it didn't go through, and long story short we ended up going back and forth on the phone for hours trying different passcodes. She pretty much spent half of her day with me, activating my phone, and then calling back and forth trying to get my number switched. I couldn't help but feel bad cause I just knew I had to be cutting into her break or lunch time, or interfering with her helping other customers. Finally after around 4 or 5 trys we finally had the right passcode and the number was switch. I made sure to apologize for all the trouble, and she was very sweet saying that it was no problem and she was just happy it worked out. Now that's a great sales rep! Not just someone who's trying to make a sale, but someone who truly cares and puts real effort into having a happy customer! Everyone at the store was great, but of course Hannah gets the Gold Star from me!!! I won't go anywhere else for my phone needs. If you want an amazing sales rep go to Hannah, she won't disappoint! Happy to see that it's still some good ones out there! read more

Thays and Milena are the best! I came in here about a week ago, to get an account and 2 phones. Always call a store if they have the phone you want in stock. None of their stores currently carry any of the iPhone 4S. Luckily, Milena and Thays were able to get both phones for me. Otherwise, I might as well have ordered it online and would have had to wait a few days. I didn't have all the account info to switch both numbers. Thays was super nice and I was able to text her the next day all the info she needed. It only took a few minutes and she switched it right away. Also, keep in mind that getting a new account and phones will take time. So, if you plan to come in store, make sure that you're not in a rush. read more

Has great people working in it. Very friendly and make every effort possible to make you happy. The lines move pretty slow but everything else is awesome in this store. read more

I was greeted as soon as I walked through the door. Alvara (I hope I got his name right) greeted me 6 feet away and took care of what I needed right away. I knew the two phones that I wanted was hard to get. He told me right away that the phones that I wanted was sold out in metro city area and they are back ordered. The manager also helped while Alvara was helping another customer who came before me. The manager had great attitude and quick wit and knew exactly what he was talking about. He was great in taking care of several of his sales staff at once. Everyone was working together to get things done. Alvara was smart enough to quickly check the shipment that just came in and got me the phones that was backordered. Because of his quickness, I got my phones before another customer had asked for them. There was only 1 quantity left of each phone that I wanted and I got both. Alvara was very polite, professional and on point. Their customer service is top notch! read more

Probably the most knowledgeable group of employees in the entire wireless industry. Thank you!!!!

Alyssa you ROCK! I came here for an upgrade. Alyssa was the associate that helped me. She's the sweetest! She didn't rush me, and she was VERY pleasant to chat with. She didn't aggressively push any accessories on me but somehow I ended up purchasing 3. I asked a bunch of questions and she answered them w/o looking annoyed. I love that type of customer service. read more

Beware if you purchase phones/hardware here in-store! I purchased a new phone, and at the time of purchase, I was explicit in asking the sales person, "I'll know by tomorrow if we want to keep the phone. If we decide not to, and the box is unopened, can we return it for a FULL REFUND? She said yes". In less than 24 hours I went back in to return the phone, and I was told there's a $50 restocking fee! Not once did the sales person show me that on the form I signed, explain it, or even show me the little sticker on the box that says that. I explained this to the manager, and she said they cannot waive the restocking fee. Furthermore, the sales person barely even showed me the box with the phone! She brought it out from the back, and immediately stuck it into a bag while finishing up the forms. So I (or another customer) wouldn't even had seen that sticker until AFTER I already made the purchase. Maybe it was on purpose, who knows! Luckily, I called TMobile customer service to explain this, and they applied a credit to my account to compensate me. The 'manager' there needs to train her staff to be more clear with their customers about this restocking fee, SHOW their customers the sticker that says it before bagging the item, and it should also be one of the items that's circled by the sales person on the forms you're signing. The only thing she circled was the overall cost, and monthly installments. read more