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    4 years ago

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    (5 reviews)

    I'm being somewhat generous with 3 stars. Customer service is not a strong suit of this location…read more Short and abrupt. It felt like I was interrupting their day by trying to ask for assistance. UN inviting atmosphere. I would recommend traveling to another location if you need assistance. I was in the area but that will be the first/last time. If you visit, good luck to you! Beware, you've been warned....

    On March 8 2025 I realized my phone needed to be charged more because it was only on 41 percent …read more i tried charging and my phone showed a black screen and not charging .the time was 9.30 am and the store opens at 10.am . I only live 10 minutes from the store I was at the T-Mobile at the Waterfront at 9.50 . I waited outside at the door so I could be the first customer to be helped . 10am the doors opened by Ty Ty and Yosh . Yosh thanked me for my patience . I told both workers how I think my phone has a virus because of the black screen. So while Yosh was getting my information, Ty Ty was investigating why my phone was acting up . It was a great feeling to haves both Reps to work on my concerns during the time I was the first customer. Ty Ty found out that my phone shut down because it was too cold and she got my phone working again and helped the next customer that came in the store . Yosh also had me set up to my T-Mobile account so when I am ready to get a new phone I'm already set up. Also Ty Ty downloaded iOS 18.0 that I always had problems with .I had also talked to the manager Jordan and that his workers gave me great customer service which in the near future will promote a sale . I asked Jordan their names because I didn't get scared with their names on it. I also want to Yosh for the cup of water . I told him I was sick and he thought of physical illness and I said n it's because my phone wasn't working .

    T-Mobile - mobilephones - Updated May 2026

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