I'm being somewhat generous with 3 stars. Customer service is not a strong suit of this location. Short and abrupt. It felt like I was interrupting their day by trying to ask for assistance. UN inviting atmosphere. I would recommend traveling to another location if you need assistance. I was in the area but that will be the first/last time. If you visit, good luck to you! Beware, you've been warned.... read more

T-Mobile - Entrance - Mobile Phones Near Me - Homestead, Pennsylvania

On March 8 2025 I realized my phone needed to be charged more because it was only on 41 percent . i tried charging and my phone showed a black screen and not charging .the time was 9.30 am and the store opens at 10.am . I only live 10 minutes from the store I was at the T-Mobile at the Waterfront at 9.50 . I waited outside at the door so I could be the first customer to be helped . 10am the doors opened by Ty Ty and Yosh . Yosh thanked me for my patience . I told both workers how I think my phone has a virus because of the black screen. So while Yosh was getting my information, Ty Ty was investigating why my phone was acting up . It was a great feeling to haves both Reps to work on my concerns during the time I was the first customer. Ty Ty found out that my phone shut down because it was too cold and she got my phone working again and helped the next customer that came in the store . Yosh also had me set up to my T-Mobile account so when I am ready to get a new phone I'm already set up. Also Ty Ty downloaded iOS 18.0 that I always had problems with .I had also talked to the manager Jordan and that his workers gave me great customer service which in the near future will promote a sale . I asked Jordan their names because I didn't get scared with their names on it. I also want to Yosh for the cup of water . I told him I was sick and he thought of physical illness and I said n it's because my phone wasn't working . read more

Late September 2021 I tried to switch from MetroPCS by T mobile to T mobile. Diffrentr companies but same, like Sam's Club and Wal Mart... Metro PCS locked my phone, even though I bought it outright on Ebay, so the girl had to switch it back to Metro PCS by T mobile. I got charged for this even though I could not get service. I fought with them twice in person and they said it was non refundable... even though I tried to switch phone companies and could not get service T mobile service. I'm not making this up... I fought with my credit cvard too and lost....too... I dropped them like a bad habit too.... AVOID THIS PLACE LIKE A PLAGUE...;. read more

I was going to leave T-Mobile, but Nick H changed that three days ago. He is an excellent mobile expert. He was knowledgeable about the phone I wanted, and helped me switch a sim card in my second phone. He is the ONLY reason I'm staying with this company. Thanks Nick! read more

went in to see about getting my sons cracked screen fixed and how that worked with the insurance we pay monthly for. lady told us to go to Apple Store and it would be fixed - that they couldn't help us there. so I made appt at the Apple Store across town and we went. turns out they couldn't help us. we were to call the T-Mobile insurance company file a claim and go ELSEWHERE. would have been so nice to know BEFORE I wasted time going to Apple! turns out she could have told us that HAD she bothered to look at our account. cannot wait til my contract is up. meanwhile never going to this store again! read more