T-Mobile

1.0 (1 review)

Mobile Phones, Telecommunications, Electronics

Open • 10:00 am - 8:00 pm

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T-Mobile - Mobile Phones Near Me - Menomonee Falls, Wisconsin

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Jerad B.

8 years ago

bait and switch. talked with Antonio on the phone and discussed offers prior to arrival. i brought the whole family with to convert 3 lines over and when we arrived, we confirmed again verbally what was discussed 20 minute earlier. during the process we actually switched one iphone to a lower cost iphone and he began to process everything. several other customers entered the store during the process, not one was greeted. we had been there for over an hour when he broke the news that the out of pocket cost was about $700 more than what we had discussed. we were upset and left. on our way home we discovered we had no service! Antonio had begun porting over all 3 phones even though we had never signed any paperwork. this was not mentioned before we left the store! to make matters worse, 2 days later while we were away on vacation, we realized he had never given my drivers license back. this guy had 3 numbers he could have called called to tell us and he never made any effort to follow up and let us know. we thought this would be a simple conversion and we could enjoy our vacation with our new iphones, WRONG! We had to spend 3 hours on the phone with our old provider and tmobile to get 2 of 3 phones reconnected. We had to cut our trip short so we could get the 3rd phone set back up. to make it even worse, a month later we got a bill from tmobile for service we never had an opportunity to use, nor ever signed any paperwork for! after filing a complaint with Paula in customer "no"service regarding the bait and switch tactics and the bogus bill, we were told the situation would be elevated to the store and district manager. we heard nothing more from anyone at tmobile! this month I received yet another bill for the services not received. turns out not all charges were reversed. WTF?!?!? this cluster F$@K caused me to waste over 6 hours of my time in their store, on the phone (5 times w/ tmobile), and back with the original provider to get everything back to where we started!!! Worst service i ever experienced in any area of business! buyer beware! read more

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More info about T-Mobile

N92 W16129 Falls Pkwy
Menomonee Falls, WI 53051
Directions
(262) 415-7046
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Visit Website
https://www.t-mobile.com

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Does T-Mobile take credit cards?

Yes, T-Mobile takes credit cards.

Outdoor Amenities

Does T-Mobile have parking?

Yes, T-Mobile has parking options.

From the Business

Specialties

Visit the T-Mobile store in Menomonee Falls and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at N92 W16129 Falls Parkway can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that…read moreSpectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none.

From the owner: Now, enjoy fastest internet service for your home and office with Spectrum. We are happy to help…read moreyou 24*7. We are saving your installation cost. Call Spectrum right now! Find best deal for Combine TV, internet and phone with Spectrum. Let join Spectrum- 2nd largest cable operator in the US by subscribers. For more details, call us now.

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(2 reviews)

Unfriendedly and unhelpful staff. No stock on flagship phone. Refused to look up trade in values…read more 0/10 experience, will never go back to this location and considering leaving t-mobile entirely it was so bad

Horrible. The employees are not only insanely incompetent but they're also incredibly rude…read more "Manager" Joseph was out of his mind. When I asked him to stop interrupting me he stood up and screamed that he could call the cops. I welcomed him to do so. It's been a month since switching (or should I say TRYING to switch) to T Mobile and we currently have been 1. Double billed 2. Lied to about pricing 3. Threatened by strung out employee 4. Have 1 phone that doesn't work at all 5. 4 phones that register as the wrong number 6. Have had to take off work 5 times to go in the store to try to resolve issues. DO NOT DO BUSINESS WITH T MOBILE. These employees aren't capable of picking up dog shit in my yard.

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Ryan set me up with my 4th phone/ line and everything works as it should. In and out in a very…read moreshort time AND SAVED me money as well. Can't do better than that. Thanks Ryan for such a great transaction .

The new Verizon in GERMANTOWN on Mequon road is the place to go for excellent service and help…read more Christian was so knowledgeable and patient in solving the issue with my phone... Very much appreciated!

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