I ordered a T-mobile internet wireless device and it was never delivered even though UPS claimed it was. T-mobile refused to speak to me, the customer, without driving to a T-mobile store so I had to do that to speak to a T-mobile business account manager. After drive to T-mobile multiple times, they finally were able to order a new internet wireless device. To make a long story short, the device got horrible reception where my business was located so I had to cancel the account to proceed to return the device. I cancelled my account within the money back guarantee trial period (for when I received the 2nd device) and T-mobile is refusing to refund me $30 and a $7 late fee. I told them they can take this up to arbitration as I am not paying it. We'll see where that goes, but I have had to drive to the T-mobile store each time to talk to their business account managers. I am floored that T-mobile doesn't care about customer service to the point where they won't concede a mere $37 charge when their whole process has been an utter nightmare.
T-mobile is a nightmare for business accounts so avoid at all costs. read more