Horrible customer service. Came in to grab a eclipse lens glasses they were giving out during their T-Mobile Tuesday. The guy manager got us all signed in. Made all of us wait until he goes down the list to each of our names. Common sense would be to grab a bunch and either have it behind the counter or grab more than one at a time when you know the three next person all are waiting for the same thing. He took his time each time he went in the back to grab a pair of glasses. read more

T-Mobile - Getting my T-Mobile Eclipse Lenses + glasses. - Mobile Phones Near Me - Marrero, Louisiana

I ordered a T-mobile internet wireless device and it was never delivered even though UPS claimed it was. T-mobile refused to speak to me, the customer, without driving to a T-mobile store so I had to do that to speak to a T-mobile business account manager. After drive to T-mobile multiple times, they finally were able to order a new internet wireless device. To make a long story short, the device got horrible reception where my business was located so I had to cancel the account to proceed to return the device. I cancelled my account within the money back guarantee trial period (for when I received the 2nd device) and T-mobile is refusing to refund me $30 and a $7 late fee. I told them they can take this up to arbitration as I am not paying it. We'll see where that goes, but I have had to drive to the T-mobile store each time to talk to their business account managers. I am floored that T-mobile doesn't care about customer service to the point where they won't concede a mere $37 charge when their whole process has been an utter nightmare. T-mobile is a nightmare for business accounts so avoid at all costs. read more

i have had great service with t-mobile, i have been with t-mobile from the very start, staff has always been nice and courteous. i love t-mobile read more

This is the worst T-Mobile location in the city. If you call there it takes forever for them to answer, they never have stock of anything, and to top it off they're rude. I called them to check on stock for a phone I was looking for and the girl who answered the phone said she would check stock, I guess she thought I was on hold but I heard her continue her conversation just to pick up and day she didn't have it. Absolutely rude and the worst way to do business. Avoid them if you can. read more