Company has still been charging me since I made this post and I canceled my service in-store at two different locations and online still received a bill for $200 bill and receiving a bill each month for $171 even though canceled my service. I'm still paying these bills to keep them off. My credit report and Verizon will not cancel Trying to get in touch with somebody from Verizon. Will try to find me an attorney to help me tomorrow, Verizon sucks do not recommend them. read more

Writing this review from the phone I ordered (Next Day Shipping) from this location yesterday morning. I was on the verge of getting rid of Verizon entirely after about three failed attempts at an early upgrade with a live representative. Verizon's phone customer service is objectively the worst its ever been, and getting someone over the phone to try and navigate their system is a total nightmare. There are enough clear heads at this location that you can find an answer to your problems very quickly and bypass any nonsense you might endure with a representative. Totally happy with my experience with Kimberly read more

Top notch customer service, just upgraded from a Google 5 to a Google 7 pro for free. Very satisfied with my results, service, and comfort. Been coming here for years, with very similar results. Nice to get quality service when you're paying big bucks for a phone each month read more

Been here 3x total and I've had a good experience each time. The sales rep, Tim spent a good hour with us and helped us upgrade our phones about a year and a half ago. Fast forward to now, I've been having issues with my SIM card and I was able to walk right in and they replaced it immediately. No issues with their customer service. read more

Made an appointment online for 5pm as the store was scheduled to be open until 6pm. Arrived at 4:45pm and they had already closed for the day. No one had contacted me and there was no sign indicating why they had to close early. Avoid this location. read more

I'm familiar with the operation in this types of facilities, so navigating was quite easy: phone issues to the left and payment processing/new service to your right. Accessories bordered the walls and were also present in the center of the floor, hello focal point. There was a friendly looking security guard in the rear of the store, as he was all too visible; I always question their presence in these types of facilities, but hey appppppparently he's there to serve a purpose, so on with my business at hand. I journeyed into the store, trying to pull my infamous "stick & move" caper, get what I need and go... after all I had an appointment to repair my shattered iPhone 5 screen. AnyWHO... the friendly staff member inquired about my needs, offered the VZW branded item, yea for you on promoting your company brand. All said, I was in the store about 10 minutes, start to finish, walk-in, greet the staff member, make my selection, cash out and leave... Hello, talk about efficiency; I love it!!!! I like the location of this facility as it's located in a strip-mall, with ample parking; I found the inside to also be spacious, moderately decorated and properly staffed. When in the area, say maybe later today Sept 9th after the Apple Announcement, I'd visit this location again. read more

Sales reps are not only unprofessional, but down right demeaning!!!!!! An elderly customer was having trouble understanding a sales rep and the sales rep was getting frustrated b/c the elderly customer was asking questions. I witnessed the sales rep tell the elderly customer "......it's as plain as day on the paper in front of you....." she told him she was legally blind. read more

So, I purchase a new phone online to avoid having to go to a Verizon store in person. Where do I end up the same day my phone arrives? A Verizon store - in particular, this Verizon store. See... I decided to dive right into downloading all sorts of apps for my new Droid. Perhaps I should have spent more time learning how to actually use the phone, but I figured I'd learn as I went along. There came a point mid-afternoon when all web-based stuff (photo texts, apps, browser, etc) all stopped working. I played with the settings for a while and nothing seemed to work. Rather than messing with it on my own some more, I decided to stop by the Verizon store after work. I had to go to Walmart down the street anyway. I checked in and had no wait time - they called me up immediately. This exceptionally wonderful Verizon employee (I want to say her name was Christine, but to be honest, I don't remember because my kid was not behaving) helped me out. She downloaded an app killer, which apparently comes in handy, and changed a few settings. All of a sudden, I was back on track! She even noticed the Yelp App icon and asked what Yelp was... so hopefully I sold her on our little group here :) Anyway, great experience, very helpful, and I'll definitely return with any future issues that I can't seem to figure out on my own. read more

This is the worst verizon store ever. The gal we talked to was rude and not helpful. The two gentlemen at least shewed us out. I have had Verizon for like 5 years. Thanks read more

The Good: I was greeted at the door and waited on in about 5 minutes. The Bad: Everything else... especially the knowledge level of the service staff. I just wanted to buy a phone; an iPhone 4S: no contract, no nothing else; just the phone. The guy just couldn't understand why I would pay "full retail price" and he tried to convince me otherwise. But I didn't want otherwise. I asked for a manager but he refused. So much so, that I walked out. This guy let $500 just walk out the door! Don't waste your time here unless you just have to go. Find another Verizon Wireless location. The one in Metairie is great. read more

What happened??? I remember when Verizon was on the other side of the street and people were nice and quick and there wasn't so many customers (because they were faster).. i sat for an hour to speak to someone while it was filled with people waiting, only for her to tell us "well i haven't ate yet so if you deal with that (the bill) i'm going to go eat? never again, i guess i'll go to one of the best buy verizons or those authorized dealers read more

Misleading, manipulative and condescending service. Numbers quoted by my salesman at time of purchase were less than charge, list and prices presented at other branches. Monthly and one time fees were presented without reference source at $25 (really 28/month) $160 (really $170) and $250 (really $650). On top of misleading and unprofessional service the salesman was condescending and manipulative. He snapped his fingers and congratulated me for understanding how their plans work on two occasions. Following a lengthy visit with another branch I realized I had incorrect information and had been congratulated for significantly incorrect calculations. To change out this the plan I was strong armed into, they would like to charge me a "restocking" fee, even though I am not returning merchandise. This salesman should be paying this fee and have any potential commission revoked. read more

This company doesn't acknowledge how bad this Global COVID19 pandemic is affecting the world, and its customers. My mortgage company gave me a year due to Covid19 to catch up on payments. Verizon gave me a month. It's amazing that a company that I owe over 100k to has more empathy than a company ( Verizon ) that I only owe a few hundred bucks. Amazing how cut throat and ruthless they are. If people show you proof that their jobs have been effected by the strict Covid19 restrictions you shouldn't continue demanding payments as if those clients still have the ability to do so. read more

if i could give zero stars, i would. the woman we talked to was extremely rude & totally unhelpful. she was dismissive and wouldn't even hear what i had to say. ive had different verizon's help me with this many times, but she wouldn't even listen. if i knew her name, i would call corporate and complain. read more

Jenn and Jabari assisted me today in the purchase and setup of a Jetpack MiFi device. They both were very professional and helpful. Excellent customer service. Thank you. read more

This verizon wireless does NOT open at 9am it opens at 10am! Please fix the time! I know I will probably be waiting for an hour to be help anyway. read more

Just about the worst idea was to switch my business to Verizon. After 10 years with att we were offered a great deal that turned into horrible customer service. Don't trust any local business guys. They won't even return emails or calls. The call center is even worse. Unorganized and honestly the worst company to go with. Having lawyers looking at all the misconduct and contract breaking so we can go back to att. Specifically, This area's business reps. Once Stephen and Jason sell, their support is ignoring you and nothing at all. read more

The worst service I've ever received from a phone company in fifteen years of cell phone usage! None of them seem to know what they're doing, and they say really stupid stuff. I spent 3 hours one day trying to get my service switched from sprint to start a plan with my wife who already had Verizon. Then I had to come back the next day for an hour and a half, finally coming out with a temp number. After a week of waiting which they told me should be a few hours but might take 5 days. I called 611 and within fifteen minutes had my number. Why couldn't they do that in store? Then when I complained that my charger didn't work with my car, they asked 'do you have another car?' Heck of a solution, a new car! My Sprint store bent over backwards to make me happy, and while I enjoy the cell service of Verizon, i will avoid this particular store like the plague! read more

Amy Loving helped me today. I went in for an upgrade plus questions about jumping into my own plan. She was very helpful and very knowledgable. Thank you Amy! read more

Really great managers. They helped me out big time when my iPhone 4 finally died and I needed to upgrade. They went out of their way to find me an iPhone 6 when they were sold out all over New Orleans. When they finally found me one almost a week later, I got a personal call to let me know and they were helpful setting it up and explaining the Edge plan. When I was foolish enough to get tempered glass but not a case and a few days later my screen cracked, they helped me yet again by refunding my tempered glass, putting it on for me and giving me a good deal on a case once I was able to replace my iPhone from Apple (another very helpful business at the Lakeside Shopping center). One of the managers has a little bit of an attitude, but everyone else was pleasant to talk to. read more