Is JEA a mafia ran company? Maybe not, but the mentality of the leadership here is spot on with how…read morethe mafia runs things in movies. Very shady and very corrupt; always raising rates for their customers. Telling you and me that we own JEA, it's a community owned company, while screwing us over financially. Well if I own it, I want to cut my losses and sell this losing company. I won't say JEA is the worst electric / water provider I've ever had as it's just a tad bit by a little margin better than some of the EMCs I've belonged too; but then again we use to get yearly rebates from the EMCs. With this said let me say bless the linemen and the customer service agents for doing their jobs; I have nothing but respect for them. But when it comes to the leadership of JEA it's time for a change. It's time to sell JEA and privatize it to bring the customers better rates and service.

What a completely incompetent organization. They don't train forward-facing staff nor do they…read moreprovide staff in customer service, billing and internet support with the tools they need to do their jobs. JEA likes to screw with their customers and make them jump through hoops like they are performing circus monkeys. They put up barriers to people paying their bills through their own website for some unknown reason that makes absolutely no sense to anyone nor can anyone in leadership at the company explain all of the barriers. I am certain there are many employees at JEA collecting a paycheck for unnecessary or completely non-productive work. I can tell you that I have never once gotten a rebate that I submitted through JEA. I have never gotten an adjustment to my sewer bill for two separate occasions where someone turned our outside water spigot on when we were out of town. Both times resulting in bills that were over $1,000. And now, I changed banks and have been fighting with these idiots for 6 months to allow me to update my banking information so that I could pay my bill and continue with autopay that I have been on for the last 20 years without incident. I hate JEA. They relish in their incompetence.