My phone broke completely and I was having a very difficult time dealing with submitting my insurance claim. Zeleny an employee here helped me out tremendously. I was on hold with the claim center for over an hour. She offered to put my SIM in her phone so I could look up info I had to submit. This saved me A LOT of time. Additionally, by the time the claim was done, the store was closing, she stayed easily 30 mins overtime so I could get my new phone set up and running. Very above and beyond help from Zeleny. Not sure if she's a manager there but someone make her one if not! read more

They are not kind and dont like to work. Sitting chair and taking payroll is better than serving to all customer for them. They are rude and dont know nothing. read more

The customer service poor in this location. They do not bring out my phone when it was delivered to this location for warranty. I was told if I give $5, they are supposed to give me my new phone. But they do not. Instead they said, they are leaving soon and male employees decided to go take a break at 7pm and another male employee goes he has to leave soon. And he goes can I go and check in other customer and come back? I said sure. While I am on waiting for 611 expert to come online. And instead of that male employee helping me, he goes and help other people. And 611 expert to wants to talk to them and still they don't come. Now one person me waiting for 40 min and their male employee is free and he comes and and talking to 611 expert and takes my phone. While talking to them. Third male employee lowers the volume. So I said I can't hear the phone. Then he had mute the phone and talking to the 611 expert! I said wait his put you on mute and talking to you. And then 611 Expert stop talking to them and with me. I was on hold as they wanted to escalate this inconvenience from the store They are threatening me to leave and if I don't leave they will do trespassing! What?!? The expert on 611 T-Mobile have told me before she put me on hold, they can't tell me to leave without finishing my service. For me to stay, before she put me on hold. Is the employer allowing the employees to threaten the customers? I have never had this kinds of workers threatening the customers. Is this customer service? They need to re-evaluate these employees and have them retraining what it is to serve their customers. Not push away the customers to their own convenience! 611 experts has gone out of their way to help me and stand by me to finish help me, why would we need Stores ??? So they can threaten customers? My experience here was not great. I had better experience in el Segundo and Marina Del Rey locations! Why I went out of my way to go to stores? They are not the owner of the property! Any employees who says to any customers rude threats should not be taken lightly! It is discrimination against customers! They need to improve by teaching them better communication and kinder to customers and who values customers ! I love T-Mobile but the stores employees are not experts and does not value the customers! read more

Meka provided excellent service. She took her time to explain things about the new upgraded device. Much appreciated!

I came in to get a new phone the sales person didn't intrudes him self I found out his name by asking hin Cris Martines he was not professional like other T mobile that I been he needs more people skills didn't explain nothing about my new cell phone iPhone 15 didn't ask if I had any questions very bad services with this sells person from 1 to 10 I'll give him a -5 read more

I came in today to do a warranty exchange and as soon as I walked in, I was welcomed by the whole team. I immediately was helped not only by one but by 3 other employees. Everyone seemed to be very helpful and worked well as a team. Isaiah was the person who helped us throughout the process and was very pleasant and knowledgeable who made the exchange very easy. Not only did we get the warranty exchange but we also walked out with the home internet. I can't wait to try it out! I will definitely be returning to this T-Mobile store. read more

this is the second time i come to this t mobile where i previously call to make sure they have the device i need in stock and they say yes and i when i get here they say they do not have it at there store. do not come here! read more

today I want to thank t- Mobile store! In particular, thanks to employee Kevin S !! Very communicative, responsible, does his job 100%! Visited many stores received inaccurate answers or were sent to call 611. However, I was able to solve my problems in this store near USC University! Thank you! read more

T-Mobile - Store - Mobile Phones Near Me - Los Angeles, California

Manny and the 2 Christians are the absolute best! They gave me and my business account the most respectful and detailed customer service ever. I switched from AT&T Business to T-Mobile and they made it seamless. read more

AVOID AT ALL COSTS!! The short version: a simple bait and switch with a lucrative offer to switch over from Verizon to T-Mobile. I'm glad I checked before fully transferring over because my 3rd line wasn't transferred over (was supposed to be free). Now, they want to charge me for it and charge an activation fee, without providing proof that the 3rd line will be free until 2 billing cycles. Mind you, you only have 14 days to cancel, so if they make ANOTHER mistake, you're stuck with them for 2 years. Nope! I'd rather pay the extra money to Verizon and have friendly and honest service. I walked in here hoping they'd be more helpful, but Kenny who assisted us was extremely unprofessional. Called us over, then just answered the phone and was rude to the person asking questions. I knew then and there we wouldn't be helped properly. I was right. He didn't even try, and just said based on the notes, customer service tried to help you and they have more options than we do. I said okay, please cancel my service. Guess what? According to Kenny, they conveniently don't cancel in store, even though earlier on the phone I was told I could do so. Now, even if this were true, he could've been much more respectful, but he was rude and quite frankly seemed to hate his job. I almost grew excited about switching over, little did I know, it would just be a nightmare. I'll make sure to report to the BBB about this bait and switch. Terrible-Mobile.... read more

This has been my go to T Mobile store ever since I moved here to California again, they have great customer service and the place is really clean and fresh inside. I have bought several iPhones from here over the years and they always do right by me and give me little gifts and things. They only bad thing about this place is the parking, the parking lot is really small and their are other store here, so if you come park at 7.11 and walk 250 feet to the store, other than that you will have to have so much luck to get parking. Make sure you bring a book and some water because they do get busy but they take are of you like family. I recommend this store to anyone who wants great customer service. read more

Worst experience ever Desiree and her manager I was going to the jump on a line and already had an open jump on an other line. So she made master reset my phone before even knowing she can do it. After loosing an hour there for nothing and having my phone reseted I left and called tmobile on 611 to see if they can fix the issue well they did after about an hour on the phone with them. That manager at the store has the worst attitude. Customer service is the key don't forget tmobile. read more

Experts say not to give 5 stars, however Karla at this T-Mobile store gives 5 star service! She is a great representative for this company & store. She makes sure you understand everything and are able to utilize the best plan for your needs. I have been satisfied with T-Mobile overall; and I have been with two other companies before switching to T-Mobile. It was Karla's great sales experience that drew to T-Mobile and helps keeps me as a customer. read more

I have never experienced such derisive treatment from employees until coming to this T-Mobile store. I have had such terrible experiences and bad service. First time, the man that was "assisting" setting up my phone he was to enveloped watching a baseball game, I had to go to another T-Mobile store so they could do finish the job. Recently, I had two associates (short female with a tattoo of a triangle and circle on back left elbow and short Hispanic male with moles dotted on his face). The girl was beyond condescending, and disrespectful and her male colleague did not do any better. Such poor customer service skills and overall poor people skills. You must respect customers. I have been a long time T-Mobile customer and after this event I truly feel I should take my business elsewhere. read more

Worst phone store experience I've had, went in to look into switching from sprint and the younger short Hispanic lady acted like she didn't even want to help me out. She defenetly wasn't trying to sell me anything. She just wanted to run my credit. I'm not going to run my creed it for no reason, I want alL of the information to see if it's something I even want before giving out my personal information let alone run my credit. read more

Bought a new iPhone here in January. The woman I purchased from charged me a $20 support fee and signed me up for a protection plan without my knowledge or authorization. Had to spend time on the phone with customer support to then take off the extra $18/month charge she snuck in. The phone also wasn't in stock so all she did was order online and have it shipped to me, something I was capable of doing myself did not anticipate paying $20 for. Since buying the phone my line has received nonstop spam text messages, something that has never happened when ordering through Apple. Several of the staff were wearing masks below their nose and no social distancing was being enforced. read more

Josh G - T-Mobile He was really Helpful. He answered all of my questions and was really nice. If you go to this T-Mobile make sure you ask for Josh :) read more

Jorge helped me at this location. He was really professional. The store had good music. He was so nice with me Very great experience read more

Got my tmobile service and is working great! Been using them and also using this place to fix any broken phones that happens meanwhile.... https://www.yelp.com/biz/ifix-iphone-screens-newport-beach-4?osq=ifix+iphone+screens read more

Julio was awesome he was great help. I couldn't navigate my powerbeats 3 to my galaxy he was able to help me.

I just moved to LA from Missouri about 2 months ago. The only way for me to contact family and friends is through my phone so imagine how distraught I was when my phone was stolen at the Santa Monica Pier. For 3 days I didn't have any convenient way to call my parents and they were worried. The claims process through T-Mobile's insurance is slow and painful, but what is a girl to do in the meantime? Luckily Alfred helped me out! He let me call my parents and the insurance company to figure everything out. He even showed me how to get a temporary phone at a really inexpensive cost so I can get back on the grid while I waited for my iPhone 5S from insurance. Then he went the extra mile and gave me a SIM card so I can text and call my family. He was really nice, helpful, informative and very genuine. Thanks for putting T-Mobile high on my list of customer service again! read more

Garbage lazy employees always trying to find a way to not have to work. Typical. Sucks that you have to drive out of the city to find a place that will actually help a customer and not just screw him/her over. The parking situation is also fantastic. I highly recommend this place. read more

I went to T-Mobile on Washington for the Apple Watch SE. It was not it stock. I called T-Mobile on Figueroa to confirm if they had the watch in stock before driving over. Grieselda answered the phone and I confirmed with her 2x if they had the specific watch I was looking for in stock, she confirmed they did. When we showed up to the T-Mobile... BIG SURPRISE. They did not have the watch in stock. Very annoying and inconvenient. read more

This location is a fucking joke. No customer support after they sell you an item. Several times I've tried coming for them for help and they've made me feel stupid and created charges for things that are in the warranty. Do not recommend buying from them. read more

It's refreshing to witness sales people who care about more than just making the sale. Meleah was kind and patient answering many customers questions about bills, function of the phones. She was very knowledgeable about the differences in phones. I recommend asking for Meleah to help you with your next purchase. Thank you read more

Melissa at this location treated my parents with such disrespect. My parents came here to replace a phone that had sound issues. Unfortunately they were greeted by Melissa... after asking what was wrong she started to ask questions like "well you didn't buy at this T-Mobile so why would you come here" there was a phone on hold for them that had been ordered, my parents had received a notification for pick up Melissa was too lazy to go to the back and check for the package the entire time it was back there but she kept telling them that "it's not here" finally she went back there and Wala there it was. (this whole conversation is happening in Spanish) As my mother asks how to set up a voicemail her response is basically well you have to set up that up on your own.. At this point she proceeds to poke fun at them in English to her coworkers as they have a laugh at them I guess she did not expect my parents to be bilingual. I am upset that they did not ask to speak with a manager at the time of the incident but I would appreciate it if a manager or somebody with authority can reach out to him can have a conversation about Melissa. read more

The staff is great! Especially Karla!!! She assisted with our business account and made our much needed transition from Sprint a huge success. A trusted store for a trusted brand! read more

Charlie is the best customer service rep we've ever dealt with. He first helped us out when he was at the Montebello mall and we were really impressed. He took his time to show us different options of phones, took the time to break down the prices and what we would be looking at for our monthly bill, answered all our questions as best as possible. Charlie recently moved to another location but still offered to help us out with questions we had or issued with the phone. We have been so happy with his customer service that we recently went to his new location to help us out with another phone line. Hands down, Charlie is truly a great customer service rep!!! No disappointments at all!! read more

Great place. So glad to not have to deal with contracts and termination fees. Alfred was friendly and made the transition into t-mobile painless and quick. Thank you!!! read more

Seriously best service I've received in a while. Not only are their prices reasonable but the service is beyond amazing. I went into the store yesterday with my husband as we walk in everyone greets me in such a warm welcoming. A sales person name Jesus took care of me instantly. He answered all my questions he had patience for me which both my husband were thrilled to how well he knows what his doing. He had a smile the whole time and just felt like he was excited to help us out. By far the best experience ever. You must go to him to get great quality assistance. read more

There was an issue with our billing, so my sister and I came into the store. The manager and associates were incredibly helpful and friendly! We really appreciate all the work they did to resolve the issue and the level of professionalism they showed. read more

Great store and the salesman Josh (pictured) cleverly showed me how Verizon users can change to T-Mobile without incurring the $335 termination fee by swapping a cheapo $10 Verizon prepaid phone from RadioShack and make the whole transition easy as pie. Bravo bro!! read more

T-Mobile - Mobile Phones Near Me - Los Angeles, California

Came here to check out international plans. Josh hooked me up with a tailor made solution by getting post paid and being able to use it unlimited even out of the country! Such great service without the pressure of salesmanship! They even wished me a belated birthday :) read more

As soon as I walked in all I heard was "Welcome!" from all of the T-Mobile associates and that made me say hello with a smile. One of the associates (Yeddy) immediately asked if I needed assistance. From the time I walked in, to the time I left she was very helpful, kind, and (who I think was) the manager was funny plus they had great music playing. The manager was carrying an old football around the store. I guess being in a college town (USC TROJANS) he had to represent. Someone please take them a new football for the store. The current one is coming a part . All around cool people and definitely did their job. Thanks T-Mobile at USC! Fight On! read more

Jesus and Ricardo are the best sales associates ever! They were really nice and helpful and really informative about the phones we were interested in! I'm so happy that they helped my mother and I get new phones! Will definitely be asking for them next time we come in! read more

We careful with this people, one week ago I went to switch my line with them. The person that helped me start to tell me that there was a promotion ... if i gave my iPhone 7 Plus I will received the new iPhone XR free. I told him that I did not need a new phone because mine was working ok and I did not want a extra bill for a phone, but he told me over and over again that my phone will be cover for the promotion and I only had to pay the taxes. I accepted but I was not sure if it was tru. When I came to my house I called t mobile to double check the information and they told me again that the information was ok, and my new phone was free. Yesterday I received a text with my first bill. My surprise was that was the bill for my new line plus $24 extra that I had to pay for 2 years for my new cell phone. I called t mobile and I spoke with exactly the same guy because it is supposed that with T-Mobile you speak with the same people or team every time. He told me super fresh that the promotion did not apply because I only got one line instead of two, I asked him so why the guy in the store told me something different and him as well and he told me ... I am sorry I did not check well your account last week!!!!! Come on you can not play with the people like that, I can't imagine all the bad things that this people do with the costumer over and over, I told them that they choose the wrong person to play around. Now it is supposed that they gave me credit that will cover my new cellphone and it will be free but I had to call and got mad in order to make sure that they did what they promise me. This company is a joke, they play with the customer, hopefully I speak English and Spanish and I know my rides because I can't imagine how this people play with their customers. Stay ways from this store and T-Mobile. I will see how this "credit" works before I take legal action agains this company. Read well the contract, ask as many questions you have, and ask for a document sign if not this people do wherever they want. read more

We came to this location looking to switch companies. We were greeted right away . We were helped by Daniel. He explained everything thoughroly to us . Made sure we understood what we were gonna get. Made us feel very comfortable. Very happy with the service . Definitely would come back to this location. And definitely would recommend Daniel to my friends and family. read more

Service from this location is extremely horrible. Store manager was really rude and gave me an attitude. But the associates were polite. All in all they weren't helpful what so ever. Was switching over from Verizon due to cost but now I'm going to say I'm willing pay more for good customer service. read more

Julio Gonzalez was extremely helpful and attentive when I visited store 9518 with my 2 Goddaughters. I made a big purchase with him: 2 6S iPhones, an Apple Watch and a wireless beats headset. He was conscientious in going over the terms and conditions of the purchases. I have been a t mobile mobile customer for sometime, having previously purchased a total of 7 iPhones for myself and various members of my family. Also, I had a prior poor experience with a sells representative Mark, at the King and Vermont store. I explained this to Julio and he assured me that I could trust him with my purchases. He was right; I'm a satisfied customer and in the future when I'm ready to purchase more devices and/or accessories I will entrust my business, time, efforts and money to Julio Gonzalez at the T mobile store 9518 at the corner of Adams and Figueroa. Thank you Julio! : ) read more

One of the worst customer service experiences I have ever had. I have been a customer for some 7 years now and have almost always been happy with the companies overall service but this store is absolutely horrible. I had to make a return for a charger I bought at a different location when I was visiting my mom and took it to this store. I came on a Thursday night and the store sign said they closed at 8pm. I was there a little more than 10 minutes before they were supposed to close but all their doors had been locked up. I embarrassingly waved and knocked to try and get the attention of one of the four customer service reps and they deliberately ignored me for five minutes! After one of them realized I was not just going to walk away, one came up by the name of Yohana and yelled through the slit in the door that their system was down and to come back tomorrow. I said that I just had a quick return and we would be done before they were supposed to close at 8, but she said to come back tomorrow and they would be able to help me. I returned the next night and spoke to a customer service rep by the name of Kristian B and he gave me every excuse in the book as to why I couldn't return or exchange the charger that was in perfect condition. He said my account number wasn't on the receipt (which I offered to give him to look up). They didn't take returns from other stores (which I confirmed with a manager before I bought it), and that it was past the return date even though I had tried to return it the night before when it wasn't. After I explained that I tried to return it last night and that the system was down, he told me that he was working in the back last night and that the store had not been closed early and the system was not down. He was basically calling me a liar to my face after I assured him I was just there the night before and he confirmed with me what I suspected, that the store reps from that night were lying to me as well about the system being down. read more