Are they open for 4th of July? Btw i love this, nicely clean and always helpful, and legit things they sale read more

Don't bother going to this store they have absolutely no inventory, and the staff doesn't seem interested in helping either. Honestly, I'm not sure why they have a retail location if no one there knows how to assist customers. I ended up driving to the Figueroa store instead, and the experience was completely different. The staff there were excellent and actually helpful. Everyone seemed to be walking out of this store because they had no phones in stock. I'm honestly not sure what the point of having this location open is if they don't have inventory or the ability to help customers. read more

Terrible location. Idiotic customer service. I called this location AHEAD of time to confirm that my phone had been delivered and I could pick up. They said yes, as long as I arrive by 7pm (they close at 8) to give an hour for the transfer of data from old phone to new phone. I'm aware that can take a while. I walk in at about 6:45, and a few people are there before me. After waiting about 15/20 minutes, I take a seat on one of the chairs. I have a back injury, and the standing was bothering me. I noticed that two people who came after me were being seen, so I kindly asked the worker if there's some sort of line or order we're going in. Her name is Bianca. She said "yes, there's a line" and I let her know okay, just making sure because I'd been waiting, and that the person she's seeing came after me, as well as the person at the other counter. She finishes with that customer and then ANOTHER person walks up and she starts helping him, completely skipping over me after i just respectfully made it clear I'd been waiting. So I get her attention again and inform her I've been waiting. She goes "are you in the line" and I tell her "YES, I've been sitting here and arrived before all these people." They literally know I'd been there, but they didn't take the order of people coming in. So basically you just can cut in front of people apparently and they'd have no clue. VERY different from what I've experienced in other Tmobiles. The one on Western/Santa Monica gets busy, but they will at least take your phone number and put you in a queue once you walk in to be serviced in the order you came. So Bianca apologizes to the other customer and calls me to go next instead. I don't see why she's apologizing to someone who was cutting me. Mind you, she never apologized to ME when I was the actual one waiting with others already cutting me in line. Anyway, I tell her it feels racial how people saw me and continued to cut, even after I respectfully checked in the first time. After I checked in the first time, it should've been on her radar to check in with me next, as I already made it known that I came before others who were at both counters. It DID feel racial and I felt that she was being condescending and rude and not understanding why it's ridiculous to skip over someone waiting. By the time she actually saw me, she tells me she can't help me because the manager who can open the packages with phones already left. So I had waited all that time for nothing, after calling AHEAD, and wasted my time and gas. I canceled the order and T mobile is shipping my phone to another T mobile that's a longer drive away, but at least I won't have to deal with idiots like Bianca who think that type of customer service is okay. I know some locations tend to certain ethnic groups primarily, but they could've been courteous and considerate to me. I won't be going back to this location for anything. Plus it's always dirty on the outside. read more

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Went by to transfer over my phone number form another company, I wasn't able to get the lady's name but she has red/burgundy hair, but her attitude and costumer services is a 1/10. Honestly don't understand why some people work jobs they don't like. Stephanie the other worker there was able to help and make my situation a whole lot more tolerable and smoother. If you guys are in the area definitely ask for Stephanie, nice, patient and overall knows what she's doing. 5 stars for Stephanie! read more

This is the worst T-Mobile in LA, every time I go everyone looks like they don't wanna be there and barely help. Ive worked in customer service for 7 years and I always try to help my customer especially if there are telling me something isn't making sense. They just always have a stank face barely try to solve problems. I'm usually not this type of person but customer service means a lot to me and they suck and try to make you feel dumb. #yallsuck read more

Stopped by this location yesterday and Rony helped me out. I purchased an iPhone 14 Pro Max and he insisted I try the home internet device for free. I repeated said no but he wouldn't take my no for an answer. I finally said yes just to get my new phone and leave. He is fairly new so he kept having to ask for approval from his manager/supervisor. Unbeknownst to me, he added a BUSINESS account/line to my plan. Now I've been trying to call T-Mobile directly to 1) get rid of the home internet 2) get rid of the business account/line 3) get my plan to what it was before Rony changed it. I will never be returning to this store again! read more

T-Mobile Authorized Retailer - New iPhone 14 Pro Max - Mobile Phones Near Me - Los Angeles, California

The people here are just weird and rude. Making faces and chit chatting like it's high school. As soon as you come in they dont even attend to you and make you wait. Wait line is HORRIBLE. Hey maybe If that job is making your depressed maybe quit?? . For people like y'all to be working at a phone company is absurd, an abomination and stupid. GO GET A JOB ELSEWHERE. :* read more

Katherine was super helpful and very kind! super happy with the service! She knew what to do, where to go, and did everything super quickly thanks to her! Definitely one of the best customer service. read more

I'm flustered at the moment and I can't get over how ill-mannered this retailers employee named Kat tended to our request, I've been with T-Mobile for over a decade and expect no special treatment whatsoever but I will not tolerate to be blatantly disrespected by an employee whom I did not challenge nor was I rude too, this whole incident left a bad taste in my mouth, it's appalling to see someone in the service industry carry on with such disregard to the customer, I would definitely drive a few extra miles to avoid this location based on this interaction, I'm just disgusted.... read more

"Kat" was extremely rude, I've been to many T-Mobile stores, generally you're greeted and serviced without any issues, this time was different we were called over and instantly felt a smug and unconcerned attitude from this person, we explained what the purpose of our visit was and in no way shape or form did she make an attempt to open up our account, it's disturbing that someone in the service industry be so negligent and ill-mannered towards the customers in such a lax environment. I really hope management has a chance to look into this as such a sub-par employee can't possibly keep operating without facing any scrutiny as to what her is causing this major malfunction in attitude read more

Staff was super helpful, answered my many questions. Definitely the best T-Mobile I've been to! Thank you!

This T-Mobile features the T-Mobile A-Team: Sara, Eli, Ferny and Jen! These young team are polite, professional and "SMEs" subject matter experts! They work together so well; I was very impressed! They also handled the COVID-19 protocol with ease as they served a packed store every one in masked, practicing social distancing and plenty hand sanitizer was available! Great job! Not to mention the Hook up I received, off the chain! I left happy with my tech: I iPhone 11 , LG Stylo 5 and Samsung Galaxy Tab A! Happy Birthday to me and mine! Oh yeah, bye Felicia... I mean SPRINT!!! read more

T-Mobile Authorized Retailer - Home of T-Mobile A-Team: Sara, Eli, Ferny and Jen! Superior customer service and SMEs subject matter experts! - Mobile Phones Near Me - Los Angeles, California

Two weeks ago I went to this store, I told Katherine I wanted to purchase the Samsung S22 plus. I asked her how much the 256GB version cost, she said it was $200 more. I said are you sure and she said yes so I reluctantly took the 128 GB version. The next day I found out that it sells for only $50 more at the store so I went back. She was wrong and gave me the wrong information. The lady I spoke with confirmed the correct price so I told her I wanted to get the 256 version instead. She said she called her manager Blanca who was on vacation and ok'd it and would waive the restock fee due to employee error but I would have to pay taxes on this 2nd device to order it and when I'd come to pick it up Saturday (which was when Blanca would get back from vacation) they would take back the 1st one and refund the taxes I paid on that one. I was notified the 2nd one arrived so I went to pick it up and return the 2nd one. Boris was rude and appeared to be bothered as he told me it's not here. I asked him to check again and he came back saying it wasn't here. Again I asked him to check again and showed him the email saying it was at the store and after he looked the 3rd time, he came back saying it just got here. Then he gave me the 256GB phone but refused to take the 1st one back saying it must be returned via ups. Then he also said Blanca was still not back from vacation, to come back tomorrow to refund the mony for 1st phone. That evening I called customer care and they told me he should've known it MUST be returned to the store and if he would've looked in the system he would've seen it clearly says so. He was just too lazy. The next day I went by to see if Blanca was at the store, she wasn't. Later I called and Boris said she's still not there. Later that day I called yet again and Boris say she's not there but to come to store and he would take care of it even though he COULDN'T do it before without her. When I get there I saw Blanca speaking with Boris. Boris then proceeded to refund my credit card for what I thought to be the entire amount I paid in taxes ($109) He then said ok you're all done. He didn't give me a receipt so I asked for one. After reviewing the receipt I saw he ONLY refunded me $32! When I asked why, he then said I was charged a restock fee! So he charged my credit card $70 without my approval and without even telling me! At that point I told him to call Blanca out the office she was hiding in. I explained the entire situation to her including the fact that she herself had told her employee that she would waive the fee when she got back from vacation and she STILL wanted to defend the charge!! Finally after I told her it was on the border of being against the law to charge someone's credit card for something without their approval, she then relented and said she WILL give me 2 installment credits of $35 each on my billing. Then she tells me, here's my number, call me to remind me (to do her job!) about the 2 $35 credits to make sure she doesn't forget! I got her to write it on my receipt so she won't go back on her word. Horrible experience, never going back there. read more

Came is on a Tuesday for the T-Mobile Tuesday umbrella give away and although the store was empty the staff still managed to lag and keep me waiting there for 15 mins. NOT COOL! There was 3 staff members and two were on the computer while one was on the phone. I don't understand how they couldn't just check our phones to see that we've hit "redeem" and give us the damn umbrella. Worst customer service in my opinion. Anyways thanks for the umbrella! read more

Victor was amazing went above and beyond !!!! I recommend this T-Mobile!!!! Service was amazing thanks account victor!!! God bless!!!!

they didn't wanna help me I ported over and they told me to go back to my old provider they so rude worst store ever

They are always understaffed and staff is ridiculously slow in somewhat rude. Waited for 45 minutes with no assistance paying the meter outside ended up leaving to go to another T-Mobile read more

I was here 2 weeks ago to inquire about an upgrade. As soon as I walked in I was greeted by two T-Mobile representatives. I was helped within mins, both Aminta and Eric were very helpful. Aminta answered all my questions with no rush(forgot to mention it was literally 30mins before closing time). I walked out of there with an upgrade in less than 20mins. Thank you Eric and Aminta y'all are the best!!!! read more

im so glad I decided to come to this T-Mobile store. Ferny, the helpful manager did everything he could to find me the cheapest rate plans with the best result. I left store with more than I expected to and at the same time payed less than I expected to pay originally. That sh*t blew my mind. But anyways, I'm just here to say thank you! read more

This people are the worst. I waited almost 2 hours to speak to someone about an upgrade. They were helping some people, Friends from the sound of it. They were taking about there personal lives and calling each other bros and so on. I won't come again. Not cool. read more

I use to work at this store and the manager would make us give you guys a higher prices just so she could get a higher bonus. Make sure to call customer care and see about getting a cheaper plan. read more

By far the best customer service I've received in a long time at a T-Mobile, i highly recommend this place ! I was assisted by Alma, and Jennifer ! And would definitely come back here ! :) read more

Thank you all for the amazing customer service and keeping the store so clean I will always recommend my friends and family to this location the Team is Amazing ! read more

Had a great experience at this T-Mobile location the employees from this location were really helpfully definitely very professional, patient and thorough. Sherman was the young man that was able to help me when I went inside to do a jump Gave me a great deal and answer all my questions!!!! Definitely recommend going to this location read more

I love this store !! I went to get a new line a little confused on what kind of cell phone to get. The Entire Staff was Awesome and made me feel welcome. I was helped By a young Lady by the name of Anel she help me with all the questions and concerts she was super friendly and was able to answer all my questions. she took her time on explaining the difference of each phone. I actually went in for one line and walked out with two for my son. I will definitely will go back and I will advice anyone who is looking for a new line or any issues to come to this store. read more