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18 years ago
the service was good and I ended up getting what I wanted. I was given a number to call them back if I had any difficulty with my phone. They were very helpful and a lot better than the Carphone Warehouse. read more
Unit 16 Kings Mall
Hammersmith
London W6 0PZ
United Kingdom
020 8748 8874
Call Now
Visit Website
http://www.t-mobile.co.uk
Hours
What time does T Mobile open?
T Mobile opens at 9:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T Mobile opens at 11:00 AM on Sunday.
What time does T Mobile close?
T Mobile closes at 6:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T Mobile closes at 5:00 PM on Sunday.
Mon-Sat 9:30 AM - 6:00 PMSun 11:00 AM - 5:00 PM
Does T Mobile have parking?
Yes, T Mobile has parking options.
People searched for Mobile Phones 166 times last month within 15 miles of this business.
I went into the store for a phone replacement which had already been agreed. There was no manager,…read moreo e girl who was woefully untrained and the only other girl was watching tick tocks while talking to customers.... she even took selfies...... most got up and left but like a fool i wasted 2 hours in store..... still didnt get my replacement as the girl couldnt use the pc and the other one was still on tick tock and taking selfies, the manager if there is one never turned up.... avoid
Ug-h. Why did I have…read moreto get on my high horse and insist on getting an iPhone as soon as I arrived in London? Why??? That meant I had to deal with SO MUCH MORE hassle than if I had just calmed down and gotten a normal phone. But ohhhhhh nooooooo. It had to be the iPhone. Because once you have it once, you can't ever have anything else. The people who work at this O2 shop (and most others, I imagine) got a special degree in JERK, because I have never been served so much attitude in my life. It took no less than 3 visits to this place before I actually left with a phone and a contract. O2's policies are effing strict. I'd like to say that first month was worth the wait, but not having a phone when you've just moved 6,000 miles away SUUUUUUUUUUUUCKS.
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Amazing and quite loaded with older video games for the past gens of consoles. Definately recommend…read morevisitng it and would so visit it again.
This a small branch of the ubiquitous mobile phone shop, which seems to be taking over the UK's…read moreHigh Streets. Actually, it's rather useful in Earl's Court because there's not much choice in the area, unless you're prepared to trudge over to Kensington High St, or try some of the dodgier back-street looking places. I happen to have their own tariff (Fresh) which suits me, but they are useful for accessories (I needed a phone charger and a new SIM card) and bits and pieces. They don't keep an especially large range of phones in stock, but can order items in if necessary. I haven't tried this angle of customer service, but they seemed helpful and straightfoward enough for my specific needs.
THis is a small mobile shop that sells all sorts of mobiles from old classic devices to new…read morehandhels pda's. Their really is something for everyone, and if your felling a bit down because they don't have the phone you wanted, don't worry they will order it for you from another branch if possible or they will assist you in finding a similar device.
I've been to quite a few carphone warehouses and this one was actually recommended to me from…read moreanother one down the road as it doesn't have big queues. It was pretty good experience, they listened to my complaints and managed to give me a new iphone after I claimed on the insurance. They were helpful and had a wee laugh with me: what more could you want?
CPW Logo
Carphone Warehouse Earls Court Road
Went in for a cracked screen ended up with damaged motherboard. Quick to dismiss customer. Plus I…read morepaid for a screen protector and he didn't fit it. Had to go back twice.
From the owner: Mobile Phone Repair, Unlocking, Sales and Buyingread more
Ok, so I clearly didn't like this place. Here's why:…read more 1. They don't talk to you unless you sit down at one of their stations. 2. They (and I kind of understand but it's still VERY annoying) always try to sell you stuff when you just want some simple information. 3. They break the law. Er.. hello. What's this? Oh yes. Not to get too anecdotal or anything, but that is kind of the point here... I got a Nokia 6300 here and the new small charger broke within two months. When I took it back they checked it was the charger and not the phone but still said I had to send the phone and charger to the manufacturer for repair, which would take two weeks, and didn't offer any replacement, or even an apology. So I bought a new charger for £15. When that died after 27 days (I'm being specific for a reason), I took it back with the receipt to be told that as there was a Nokia sticker on the plug, they didn't sell it to me. When I said, 'Here's the receipt," they said the charger in my hand wasn't the charger on the receipt. I asked for the manager but he was on holiday. So when I went back two days later to speak to him, he said that I couldn't do anything because the 28 days after purchase were up. I went through the obvious and still got nowhere. When I waved the Consumers' rights laws, which I had downloaded from the government's website, they finally gave in. But still not without the, 'I'm doing you a favour,' line. So now I'm doing Yelpers a favour by saying STAY AWAY. But the best thing is I don't let it bother me.
They are extremely rude and unreliable. They don't stick to their own 3 month- warranty... They…read morealso don't answer emails and when calling them and they don't give accurate information. Don't recommend it!!
Live in the US ... had a broken GPS unit that I wanted repaired and could not find anyone in the…read morestates who would fix it. Did some research and found this company on-line. Requested a quote and they told me the total cost - the price was appropriate. Sent the GPS over and they fixed it in one day. They even have web-based tracking so you can see what has been done and when it was done. Overall very happy.
A poor shop with unhelpful staff. Always too busy behind desks, trying to convince customers to…read moreconsider new contract deals. Not worth going into more detail, they just don't deserve any business. Awful.
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Got a great deal on 3 adapters and two sim cards. Whole process didn't take even take 10 minutes…read moreand it was completely compatible for my imessage, whatsapp, and other apps like youtube, chrome, etc. Ai and Evangeline were very helpful. Highly recommended
This location was friendly, easy to work with, and Mihaela was the Best!! She helped in numerous…read moreways. We thought our SIM card was running low, but she checked it for us and showed us how to check. Good news , we didn't need it. Best news, we remembered and forgot we left our original SIM card on our previous visit and she saved it for us. Excellent service!!
Went to this location upon my arrival in London to get a mobile. Salespeople were very attentive…read moreand really helped me out since I had no idea what to get. I just asked them for the cheapest phone and they gave it to me. Service was great. They set me up on a 3 pay-as-you-go plan, which worked out great since 3 is so easy for top-ups. I know a lot of other people had problems with their service providers and salespeople pushing them to get a more expensive phone, but I had a good experience at this Phones 4U. I recommend if you're in the market for a new mobile.
needed a blackberry Bold battery asap as my job means i just cant have my battery running out on me…read more- and its not holding charge and after trying phones4u, 3, and Orange i tried Carphone warehouse - to my joy there was one left and even with a 6 month warranty! the girl (rosey cheeked) was lovely, quick and VERY helpful. fabulous customer service and a happy customer!
Popped there in order to subscribe to a phone contract and I finally got out of this place told…read morethat due to either my neighbourhood (yes amazing innit?), the time I 've been spending in the UK or my bank account balance there are no ways to subscribe to the phone contract I had in mind...a £20 contract.... poor service really!!
Very pleasant experience at this store when trying to setup a new mobile for the UK. It was a very…read morebrief wait to speak with someone, and once available, she was knowledgeable about the plan differences, and provided a few additional tips to help us down the road. The mobile service itself was then activated quite quickly, and up and running within 3-5 minutes of purchasing it in the store.
Customer service like you dont usually get in London town.... I walked in with broken phone during…read morelunch hour in the City (i was very upset from my experience with at the Islington store - but didnt mention that)..with 3 minutes I was walking out with a phone that worked. Great result. A1.
Onur at forestreet Edmonton delivered me the best device I've received out of any corporate service…read morefor at least the last couple of year's. As the last customer of the day he served I arrived approximately 6.30pm on Saturday 9th of June 2018. My phone had been damaged at college, and had been insured only days prior, ultimately, he went through the process right away yet a system hadn't qualified and registered a replacement phone for the expenditure fee. He done the process over and over, other colleague's all gave it a go, Onur called the company, very pragmatically, followed guidance attentively explored the process loading with staff & operator, and eventually was directed by the operator to facilitate the phone, efficiently (around 4 second's after Onur goes through the door he has the new phone,. I was so elected 35 straight minute's, he didn't budge on his seat sought though all option's on this customer's behalf. I left my debit card out of joy, for my phone, he paternally motioned and let me know and straight up dedicated unwaivering service like this man's work ethic is often a edifice of elder generations. I respect his elbow grease and have just noticed since I arrived home, Onur always had the best smile generating most natural natured greeting and does actually put the customer first, in great faith and good faith as denoted by the GOoD book, occasionally putting the customer first and separating heart from mind, and if he follows his mind to serve customer's this pragmatically, the other (heart) isn't far behind. Love I believe and good faith I believe is the greatest systemic attraction for any consumer to experience. I have on other day's gone to this exact shop and seen and been dealt with by a plethora of people, and none has stood out as Onur has. Customer's want products, and he is a keen facilitator and caterer to the needs of the customer. I believe if Onur went anywhere he'd be sorely missed. I plan to write a written report also to bring to store, because I believe his effiency and pragmatism is the ONLY reason I walked out with my phone so quickly I will buy from this shop over and over because his exercise of the service works wonder's thank you Onur. All the best thanks a million. Ricardo Rubie. No bias exists nor conflict of interest, I've not seen Onur outside of this store, the efficacy of Onur's efforts are outstanding. God bless you, bless you.
I would highly reccommend Telecom Solutions. They arranged my business phone number (0870) and my…read moresmartphone. The salesman was well informed and friendly and overall I was very satisfied.
WHAT I LOVED:…read more Service - Every time I've been to this store I've had exceptional service. The manager and employees have always gone the extra mile to ensure my questions were answered and I had all the information about different contract/insurance options necessary to make the best decision on a plan. After I was approved, the employee offered to show me different phone features and explained to me how to work the phone. She also went over case options and sold me the best case for the best value, which I've been really happy with so far. Location - I may be a bit biased about the location, as it's located within walking distance from my house. However, for me it's perfect and I like that it's tucked away a little bit so it's usually not too crowded, even on the weekend. Streatham Place is just down a block from Brixton Hill near the New Park Road bus stop. Prices - I got a great deal on my iPhone 6, much better than I had been offered by other networks, and they were very unbiased in comparing prices. Product - I absolutely love love love my iPhone 6. It's the first iPhone I've had as of yet, and it's amazing. They told me to let the battery drain all the way for the first couple uses. I did this, and my battery life since has been great! I switched to the iPhone from Samsung Galaxy, and was a little apprehensive about the shift at first. Now, I'm very happy I made the decision I did. I'm giving this Carphone Warehouse 5 stars because they were great all around and have continually done their best to provide excellent service, even when I was in the preliminary stages of buying a phone and was only going in to explore options. Very pleased with them.
Very good experience at Brent Cross EE shop. Tom was knowledgeable and extremely helpful. He was…read morepatient and explained carefully helping me chose a suitable mobile. Initially I.was apprehensive as an older person unfamiliar with technology. The experience was much better than I anticipated and I am grateful to.have received such a good level.of service.
Whether you are an existing or potential customer, or even have a question with your phone/gadget…read moreready in your hand, I would definitely recommend making this store part of your quest in finding that right plan or desired handset. The manager greeted me and made me feel attended to and looked after even though the store was busy with a queue of customers. The adviser was calm, polite, understanding and extremely helpful - everything you want from good customer service. I had a lot of questions, he was happy to answer and we had a laugh in the process.. His colleague stepped in and helped with some more technical issues - I use Windows platform and it's not often I see advisers with actual knowledge on the handsets. It was also clean and tidy and didn't have that "we have used the same hoover for a century" smell.