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    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    3 years ago

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    Kinetic by Windstream

    Kinetic by Windstream

    1.1
    (21 reviews)

    Why am I paying both Kinetic and Windstream? A kinetic technician was here this morning and said…read moreWindstream no longer exists. It was bought by a company named Unity. Not real happy about double billing.

    We have had internet with kinetic for a few years now it's overpriced for what you get and God…read moreforbid you have an issue. Dealing with customer service is an absolute nightmare. I have made service appointments only to call the day of wondering when they would show up to be told I never had an appointment. Had a house fire and asked if they could reroute Internet to temporary lodging on same property to which they said sure waited over a week for the appointment told them exactly where it would need to go distances terrain everything before hand guy that's "supposed" to be the "specialist" come out look around for 5 min say yeah can't do this and leave. Most recently had router just randomly shut down and restart called for service waited till the service day ( because it's a day) can't even get a block of time till morning of so makes doing anything else that day impossible. Day of get text with block of time technician will be here followed by usual threat of fees if I'm not there. About 90 min before my block of time I get text stating agent on the way about 90 min after my block of time I get a call from the technician saying " I'm looking at your Internet from the office here looks good if you have any other issues just submit a ticket". Internet goes out that same night at least once. Made another appointment to have tech come out and look at Internet cuz it's surprise surprise still not working right. I ask what happens if no one shows this time what's my recourse. I get placated and promised they will show this time. I ask again what if they do not. Their response ( this is hilarious) fill out customer survey. Honestly not sure how they still have customers. Every single place/sight I can find where people can leave a comment over 70% are things like can't pice 0 stars or run or don't waste time and money just negative comments. Guess I know why now.

    T-Mobile - mobilephones - Updated August 2026

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