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    T-Mobile

    3.1 (8 reviews)
    Closed 10:00 am - 8:00 pm

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    Verizon

    Verizon

    (12 reviews)

    The old bait-and-switch is back! These people are scammers…read more It's not even a real Verizon store. It's one of those slimy strip-mall stores that used to have neon "free cell phones" signs plastered everywhere, but they dressed it up to look like a Verizon store. The fact that it's a third-party reseller of Verizon services means Verizon is not obligated to honor any of the lies these people tell. A review does us no good since I've already had to spend countless hours over several months to get back our money this store stole, so I'm writing this review to hopefully help others avoid unnecessarily losing hundreds of dollars. My wife and I have been Verizon customers for over 30 years, which means we've given Verizon literally tens of thousands of dollars and had every intention of continuing for another 30 years. So it was pretty dumb to push us to a competitor just to steal an extra $300, but that's exactly the choice the scammers at this store made on behalf of Verizon. So when you get bills from Verizon that are literally triple what you agreed to, understand that Verizon isn't obligated to honor the bait-and-switch sales tactics of the scammers at this fake Verizon store. Salesman/scammer Elijah told us several times that neither new phone would cost us anything at all if we upgraded to the plan he suggested. That was a lie. We were charged for the phones, plus a significant "upgrade fee" he never mentioned (despite being asked several times about any additional costs). Elijah also insisted it would be free to leave one of our old phones on our account as a backup. That too was an outright lie. Not a mistake, an intentional lie. We were charged for that line we didn't need, didn't ask for, and only accepted based on his lies. Why didn't we just talk to the store manager? We did, but Sherri is totally clueless and clearly only the "manager" because she's older than the other scammers. That's why I later had to spend many hours to get Verizon to eventually acknowledge that we obviously wouldn't have agreed to a bunch of extra services we clearly don't need unless their third-party reseller was dishonest about what the costs. Switching many of its old stores from real Verizon stores to these scam shops, thus putting the reputation of the entire corporation in the hands of slimy scammers, is clearly a large part of the reason for the Verizon's struggles in recent years. In fact, I'd bet it's the reason the company's prior CEO was finally fired last year. We're far from the types who complain for no reason. In fact, the people at this fake Verizon store had 5 separate opportunities to correct any of the problems they created, thus make unnecessary all the calls, letters, etc. to Verizon corporate. The first opportunity was to simply be honest about literally anything during the initial sale, then any of the 3 more times we had to waste time going back to get the issues resolved. Ironically, one of those 5 opportunities was when I emailed "Victra" District Manager Ryan Pokornik the day after our purchase to tell him how great salesman Elijah was (before realizing literally everything he told us to get us to sign was an outright lie). Now I know why that DM chose to ignore my email (because he knew, once I got my bill I'd realize we had been scammed so, if he acknowledged my praising email, I'd then be able to follow up with him (and beyond him).

    Waited for 30 minutes and left. Only 1 person at this store on a Satirday, did not seem to care…read moremuch. Wanted to upgrade 4 lines.

    T-Mobile - mobilephones - Updated August 2026

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