The old bait-and-switch is back! These people are scammers…read more It's not even a real Verizon store. It's one of those slimy strip-mall stores that used to have neon "free cell phones" signs plastered everywhere, but they dressed it up to look like a Verizon store. The fact that it's a third-party reseller of Verizon services means Verizon is not obligated to honor any of the lies these people tell. A review does us no good since I've already had to spend countless hours over several months to get back our money this store stole, so I'm writing this review to hopefully help others avoid unnecessarily losing hundreds of dollars. My wife and I have been Verizon customers for over 30 years, which means we've given Verizon literally tens of thousands of dollars and had every intention of continuing for another 30 years. So it was pretty dumb to push us to a competitor just to steal an extra $300, but that's exactly the choice the scammers at this store made on behalf of Verizon. So when you get bills from Verizon that are literally triple what you agreed to, understand that Verizon isn't obligated to honor the bait-and-switch sales tactics of the scammers at this fake Verizon store. Salesman/scammer Elijah told us several times that neither new phone would cost us anything at all if we upgraded to the plan he suggested. That was a lie. We were charged for the phones, plus a significant "upgrade fee" he never mentioned (despite being asked several times about any additional costs). Elijah also insisted it would be free to leave one of our old phones on our account as a backup. That too was an outright lie. Not a mistake, an intentional lie. We were charged for that line we didn't need, didn't ask for, and only accepted based on his lies. Why didn't we just talk to the store manager? We did, but Sherri is totally clueless and clearly only the "manager" because she's older than the other scammers. That's why I later had to spend many hours to get Verizon to eventually acknowledge that we obviously wouldn't have agreed to a bunch of extra services we clearly don't need unless their third-party reseller was dishonest about what the costs. Switching many of its old stores from real Verizon stores to these scam shops, thus putting the reputation of the entire corporation in the hands of slimy scammers, is clearly a large part of the reason for the Verizon's struggles in recent years. In fact, I'd bet it's the reason the company's prior CEO was finally fired last year. We're far from the types who complain for no reason. In fact, the people at this fake Verizon store had 5 separate opportunities to correct any of the problems they created, thus make unnecessary all the calls, letters, etc. to Verizon corporate. The first opportunity was to simply be honest about literally anything during the initial sale, then any of the 3 more times we had to waste time going back to get the issues resolved. Ironically, one of those 5 opportunities was when I emailed "Victra" District Manager Ryan Pokornik the day after our purchase to tell him how great salesman Elijah was (before realizing literally everything he told us to get us to sign was an outright lie). Now I know why that DM chose to ignore my email (because he knew, once I got my bill I'd realize we had been scammed so, if he acknowledged my praising email, I'd then be able to follow up with him (and beyond him).

Waited for 30 minutes and left. Only 1 person at this store on a Satirday, did not seem to care…read moremuch. Wanted to upgrade 4 lines.

I am so digusted by how this store handled my moving to ATT that I wish I could send it all back…read moreand go back to Cricket! The day we went in (Sept. 3) I believe it was the female manager that helped us (she had her leg in a brace/cast). This woman FUDGED up everything and didn't take the time to listen to us at all. By the time we left, we had 3 phones and 2 watches being mailed to us and had brought over 3 lines. Fast forward 3 days when we realized that she got the phones attached to the wrong lines which required us to go into another store (8261 Little Rd.) where they helped us for 5 HOURS! The wrong phones had been attached to the wrong lines, keeping one phone from being set up at all and requiring the 2nd phone to be disconnected completely and then reassigned (all while my bf was on a job site - now with no phone). It took 5 Hours of support from the store staff and phone support to get everything straightened out. While we were there, we found out that the original sales associate had also given each line a different plan, most of which we did not need! Then we got our watches so late, that by the time they arrived and we tried them out it was too late to trade one in that my boyfriend felt was too small. I then got our first bill for $720!!!! I was expecting it to be large, but this is just ridiculous. I would not recommend this store EVER to anyone; though at this point, I'm not sure I'd recommend ATT either. The price for that first bill is just way out of the realm of reality. I'm getting a "teacher discount" but somehow, they believe this bill is appropriate for anyone's bill, let alone a teacher's salary!

Service was superb with Hido I spelled his name wrong, however they have all new staff and watching…read morethe other customers they all were happy and that's a great thing in this day and time, keep up the great service.

Do not buy a phone from this store!! They are liars and will try and take you. Brandon the store…read moremanager is condescending thinks he knows everything trains all the other agents to steal from you. I went into upgrade one phone a second line was also eligible for an upgrade. They overcharged me added insurance I didn't need as well as another line. I didn't need I finally got it resolved through AT&T directly do not go to the store or the one on Dale Mabry near Walmart. They're managed by the same individuals. .

From the owner: AT&T, serving over 81 million wireless customersread more

I would give negative stars if I could. Crooks and incompetent…read more First, it took them a month to "repair" my computer because they ordered the wrong part. By that point, they had forgotten that they even had my computer. They said that they would "repair it as soon as we brought it in" when they had it the whole time. Then, lines appeared on the screen within 3 weeks of getting the computer back. They refused to fix it, claiming that we broke the computer. They then sent it to the part vendor and, a month later, called me to say that the vendor wouldn't replace the faulty part. I paid them to fix my computer and 4 months later I still don't have a usable computer and they refuse to make it right. Avoid at all costs.

(new screen for iphone 15 plus) Guy was super nice and up front about prices and seemed very…read moreconfident in their work. Definitely recommend because there's a lot of scammy phone repair places but this place was extremely professional and gave us a great price and a great service

A couple weeks ago I went in and met Claudio. He was so helpful and sympathetic. He didn't try to…read moresell me things I didn't need or didn't want. He heard what I had to say and provided helpful solutions. Claudio is such a genuine person and made the experience worth while for me.

Brought my wife's phone in and Mahmoud greeted us with a warm smile! He gave us a price for…read morechanging the battery with one that we brought with us and he gave a fair price of $29.95 plus tax. Had the job done in about an hour. We'll be back for any future phone or computer repairs. Great service and personality!

Quickly sold two old phones here. Easy process and was paid in cash. Minus one star for opening a…read morebit after posted hours. Would recommend.