Do not use sparklight unless you absolutely have to. Poor communication, poor serviceread more

Do not use sparklight unless you absolutely have to. Poor communication, poor service, and…read moreinconsistent speeds is what you will get. The issues I've had with both customer support being unhelpful, as well as my speeds being inconsistent and choppy continue to happen. The customer team have been mostly nice but provide me with little help when it comes to troubleshooting and have even complained of their own internet issues during fixes. Just go with something slower or use a hotspot, this service is overpriced and too inconsistent to be worth any sort of money.

I called with internet issues and was told that a technician can not come for 4 days. Yes, I can…read morego places around my town to work. I work from home and the amount of time to wait for help is unacceptable. I also can not find a number to a local representive. Again, unacceptable. I may be looking for a new internet provider.

Adam (also known as Ahmad) promised he'd call me Monday to finish my project. He never called. He…read morehasn't responded to texts or calls since. He's ghosting me--with my home torn apart, $6,370 paid, and a $500 camera he broke still not replaced. This is how the entire project went: repeatedly late with zero accountability. When he committed to 8:00 a.m., his "update" said 9:00 a.m., yet he arrived at 9:47 a.m.--smiling, as if nothing was wrong. Even after I told him this was disrespectful, nothing changed. One time his only "notice" was a text one minute before arrival. From the outset, I requested: inform me of additional charges before work proceeded. That wasn't honored. We agreed to $150 per drop, and I provided a detailed Excel spreadsheet of the finalized scope. While scope evolved slightly during first visits--normal for complex projects--once finalized, only minor adjustments were made (relocating a drop by feet, adjusting mounting height). These didn't alter labor or cost. Pricing disputes arose not from scope changes, but from how charges were applied to agreed work. After reviewing my scope, his reaction was visibly negative, and he immediately began adding charges on the spot--expenses never discussed in advance. Pricing became fluid and disconnected from our agreement. At one point he insisted on $150 per wire for runs to the Bose receiver. Two runs were long and labor-intensive--that rate was reasonable. However, remaining wires served speakers directly adjacent to the receiver. The center-channel sat directly below, requiring only a short run. These were routed in the same area and could be completed together with minutes of work. I offered to have my painter run those short wires at no cost to him while he handled the long runs at $150 each. This would save time and reduce cost while fully compensating him for labor-intensive work. Rather than engaging constructively, he showed no willingness to adjust. Only after I became emotional--I actually cried--did he reluctantly offer a partial discount. I felt trapped: the project was torn open, critical systems down, and I had to accept charges I didn't believe were fair or he'd abandon the job. Any "approval" I gave was under duress. By then I'd paid $6,370, yet major components remained incomplete. The work followed a destructive pattern: start, abandon, deprioritize. He opened my master bedroom wall plate November 26, 2025. Nearly a month later, it's still open. My bedroom TV hasn't worked since, despite repeated reminders. Same in living room: Ethernet port added and confirmed functional, yet wall plate left open. These weren't awaiting inspection--work was simply abandoned. The rack, one of the most critical components, was pushed to the end and remains unfinished, leaving essential systems incomplete and my home disrupted and partially dismantled. His lack of planning extended to basic jobsite practices. He made no effort to protect equipment with plastic sheeting before drilling. Because work remained unfinished, he placed my Dream Machine Pro Max (approximately $599 plus tax) and Pro XG 24 PoE switch (approximately $1,799)--both brand new at project start--on the laundry room floor. As he drilled with no protective coverings, dust accumulated, causing both to shift and sustain scratches. This carelessness wasn't isolated. He dropped one of my cameras costing over $500 during installation while I was present. Captured on video. He acknowledged damage and verbally promised to replace it, then stopped responding entirely. Throughout, Adam repeatedly cited other clients and ongoing classes as reasons for delays, leaving me waiting days and weeks while walls remained open and systems down. Once he accepted payment and began work, my project was no longer a priority. I withheld $540, the final balance, because critical items remain incomplete and the damaged camera hasn't been replaced. Work was abandoned before payment was withheld, not after. Communication was consistently poor. Adam rarely answered his phone, responded slowly, and provided vague updates. Adam repeatedly told me he was "proud of his rates" because he's "the cheapest." Any upfront savings came at the cost of professionalism, reliability, and accountability. He's personable and friendly--that's how he gets you to trust him. But once your home is torn open and you've paid thousands, his priorities shift elsewhere. I was genuinely surprised this aligns with his five-star reviews. My experience was entirely different. I cannot recommend him to anyone who values transparency or follow-through. UPDATE (Jan 9, 2026): Adam ghosted me four days, responded only after reviews. His Jan 1 email (attached) admitted EIGHT incomplete items and excluded "system configuration/testing." Filed suit Harris County Justice Court Case #254100529605 for $9,503.15. Public record.

Adam was very easy to work with and very response to our networking support needs…read more He tested out our existing network and helped reconfigure our access points so that they were optimized through the house. He identified a gap in coverage and was able to add a third POE AP to our switch and network. Or network is working great now that he optimized it. He also did a great job organizing the wiring in our closet area and installed the switch to the wall for a more organized look. I would highly recommend Datacomm for any of your home networking needs!

I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

I contacted Austin Cabling Systems to install ethernet throughout my home. They guided me through…read moremy options, scheduled me out only a couple days from the initial consultation, and got me exactly what I needed. The installation was quick, clean, and professional. The technicians were friendly, knowledgeable, and efficient. Phenomenal job, I'll happily rely on Austin Cabling Systems again in the future.

I strongly recommend Austin Cabling Systems! I gave them a brief description of the network cables…read moreand security cameras I wanted to install in my home and sure enough they did a great job installing it all in an afternoon. Highly knowledgeable and extremely clean work, too.

Mark is a very reliable guy. He fixed some cabinets and mounted my TV all in one day. He knows what…read morehe's doing . I definitely recommend him.

From the owner: IP phone systems, IP camera systems , Data cabling, Voice cabling, CAT/6 networks, Building Access…read moreControl systems. I am an Axis camera system partner. I install Fiber Optic networks. I have IT people to help with any network needs. We provide IT services and computer repair, this includes on-site and remote repair. I have my Texas DPS Regulatory Services Division Certificate of Private Security Licensure Mark Sandmann B12722101 is Duly Licensed as Security Contractor, Electronic Access Company, Alarm Company . I also do AV installs, Projectors , Paging Systems, and any type of structured cabling installs. We also install distributed antenna systems , WiFi systems. We install zoom meeting systems for conference rooms and office areas .

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

I live in a rural area with lots of large/high trees, making internet communications a challenge…read more CG communications was recommended to me by a friend, so I was surprised to see the poor review on yelp. I then decided to post on my community site for others to share their experience and all responded well. I decided to give them a try. I was impressed with their courtesy when I contacted them for additional information. They indicated that due to my surroundings the could not guaranty I would be able to get service and offer a free assessment. This was the forth company I had contacted and the only one willing that was willing to validate without charging. Unfortunately, they were not able to provide service due to the trees. I appreciate their honesty. This was not the case with other providers only interested in selling their service to collect a non-refundable installation and first month service fee when it didn't work. Beware of T-Mobile! There are not many companies you can trust. I am happy to see that CG lives up to small town expectation and operates with integrity.

i've had cg communications for about a year now and it's the most unreliable backwoods over priced…read moreinternet service i've ever had. i pay $160 a month for an 8mb connection and am lucky if i get 2mb. luckily this week starlink contacted me and said the wait was over and that my kit was ready to ship. i installed it last night and am consistently getting 30mb speeds for $110 a month. hopefully starlink will get ramped up and take companies likthese out of business.

If I could give 6 stars, I would! Tim at Reliant put in our business phone systems over a year…read moreago, and they are beautiful. But more than that, we had a lot of trouble with AT&T and then Time Warner getting our lines and internet up and running. After weeks of struggling and switching services, etc, Tim came over and fixed the problem in about 30 minutes! ...and he didn't even charge anything! It's been over a year and he just stopped by to help connect a new computer to the internet. This is not even his job, but he helped us again...for free! I love these guys!!!

I was desperate for professional telecommunications support. I called and spoke with someone on…read morethe phone and was able to get same day service and all of my issues corrected. Very happy and will definitely call them again!

We had Alliance Communications supply and set up our phone systems for our new offices back in…read moreOctober '10 and couldn't have been happier with their professionalism and performance. They hung around to make sure we understood how to use our new equiptment and even made a return visit or two to make sure everything was to our satisfaction. That is Customer Service the way it was intended. Thank you so much to Mason for all of his help.