1. CG Communications

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    Smithville, TX

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    CG Communications

    2.2 (10 reviews)
    Open • 9:00 am - 5:00 pm

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    Astound | Austin

    Astound | Austin

    (516 reviews)

    I had my first bad experience with Grande/Astound today. My Internet went out around 2:00pm…read moreyesterday. I called and their automated system said there was a problem at my house they would have to send a technician out to check. System also said the first available slot was between 10:00 and noon, which I took. And the system called me at 5:00 to confirm I still wanted the 10-12 appointment. Before 10:00 I checked and Internet was still unavailable. So planted myself on the couch to wait. (I can't go in to the office, I have to meet the technician. I can't log in remotely, I have no Internet.) Noon rolls around and no one has showed or called, so I call Astound to check on their progress. And was very surprised for the automated system to tell me my appointment slot was between 8:00am and 9:00pm! So I ask for an agent and he is confused by the situation, too. He sees a small entry in the computer that he thinks means they found a larger outage? He asks me to check my cable model, and to my surprise it shows it's connected. So kudos to Astound for fixing the problem. But minus 500 points for not keeping the customer informed and letting me waste valuable work time (as I get paid hourly). (I'll accept responsibility for squandering another 15 minutes to write this review.) I'd always been happy with Grande's customer service--I've been with them for many years. I was a little worried when Astound took them over, but initially I was getting the same great customer service. I'm hoping today was just a glitch and not an omen of things to come...

    I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

    Alpha Net Communications - Cat 6A Cabling

    Alpha Net Communications - Cat 6A Cabling

    (3 reviews)

    TLDR: Nate and his crew went above and beyond, diagnosed and fixed the problem. Highly recommend…read more 5+ Stars. Part 1: Internet -We contracted Nate and his crew to install the AT&T Fiber in the conduit going to our network panel. Summary: Fiber was pulled in to the panel successfully by Nate! They saved the day! -The issue began when we tried to install AT&T Fiber but the AT&T tech (who worked really hard) told us that he could not find our black flex conduit in the attic spaces. We asked Nate (owner of Alpha Net Communications) to find the conduit in the attic; he was able to find it eventually after looking through our various attics and there it was coiled in the ceiling after a drop down going through the garage attic. He was then able to pull the AT&T Fiber into our network panel so that AT&T could connect their fiberoptic cable into the AT&T modem/router. Part 2: Ethernet (Hardwire) Cable Management -Nate and his crew tested all the ethernet cables with a Fluke cable tester and toner tester. After testing the downstair rooms, they found and repaired broken ethernet jacks at the wall plates downstairs, identified hidden ethernet cable behind a wall plate in the upstairs area, and confirmed all cables were gigabit ready for AT&T Fiber internet. -They installed our new gigabit ethernet PoE switch, plugged in all the ethernet cables (and labeled them) into the ethernet ports of the switch, and labeled all the wall plates. -They cleaned up the network panel itself and also custom cut the closet hanger rod network panel stretched across the panel so that the panel door could fully open. AV System -Nate and his crew also tested the audio cables and the speakers that were upstairs, downstairs, and outside. They found the volume control for the outside speakers. -They also prepared the ethernet cable (going to TV, going to wall) so that it-alongside the HDMI cable-was ready for the smart TV.

    Kaleb G of San Antonio here! I had the pleasure of hiring Alpha Net Communications to wire up my…read morehome with Cat 6A Ethernet! They brought their business enterprise-level experience to my home office with a custom tailored solution for my house. Now we can enjoy up to a 10 Gigabit Internet connection in every room of the house! I appreciate their quality, efficiency, and professionalism. Thanks to Nate, Micah and Steve! TEN STARS!

    CG Communications - telecommunications - Updated October 2026

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