I finally decided to stop giving my last carrier $200+ a month and make the switch to T-Mobile. I now have the same service for 75% less cost per month! I have to say the customer service is epic! You may have to endure a wait but this crew can get everything transferred over ( even when the other carrier is being difficult) with a few clicks. The store manager herself gets 5 stars from me! So far the service has not let me down which was a concern when traveling in and out of Missouri. So happy I made the switch! read more

I am not happy with this store at all, when it comes to how they handled a watch my daughter has. She has been having issues with it for awhile. We took it in to troubleshoot it and the first person helped (a good visit) and told us he would have to order a replacement and it would be $20 to replace it under warranty. We were fine with that. We were notified it came in and the person that helped us got it turned on for us and we paid our $20. The watch would not connect and when we went to take it back into the store, my husband was told the watch would not work and we needed to wait for a replacement. They gave us a watch that they verified DID NOT WORK. My husband got notified the next watch was in and we got charged ANOTHER $20 for the replacement watch. The manager said we that because we took the watch out of the store - WHICH WAS A NON-WORKING WATCH - it was our responsibility to pay $20. This is not right at all! read more

Good company. Helpful staff when available. But the outside of this place shows how little they care about customers.

Was in there today to help a friend get a new phone. My friend has extreme and obvious medical issues. We sat at a table that CARTER and a client were at, but have moved. "We're sitting there!!" exclaimed CARTER. Client left from counter. We had to return as my friend didn't bring his phone or ID with him. Has to wait in line over ten minutes before getting help. We chose elsewhere and got a much better deal with far superior customer service. Same lack of customer care as when I was with T Mobile long ago. read more

I come to this location all the time and Jacob help me so much he even go out his way to make sure if they don't have what I'm looking for he order it and have it shipped to me awesome job Jacob read more

Very helpful and knowledgeable. Was able to complete transaction efficiently and effectively

This office and this company is a bunch of thieves. I was moving out of Jeff City and wanted an Internet connection at my new address out of town. T-Mobile had sent me one of their devices to try it out for a month and it worked well at the new location, so I went back to activate an account. The first guy sold me a chip to put in the previously provided device. It didn't work. Next, they sold me a new device that wasn't in the store, but would come by mail. It never came. They also charged me for pay ahead data. The total came to about $159. I called the company. You can't talk to the main company about such matters. You have to go back to the store. Well, I had moved, so it was difficult. However, I returned to that store over and over again. I never received call backs when promised that I would. To this day, I have never received my money back, nor have I received any service from T-Mobile. read more