Be wary of this store. They'll lie to your face. I was told I could upgrade my plan and get a new phone for free only to find out that promotion doesn't exist a week later. I have been with tmobile for over 10 years, but after this experience, I think I'm going to start looking at different options for the future. It's absurd that they can get away with this. read more

Awful service. Went in for a quick screen protector replacement and it ended up taking 30 minutes. Guy helping us would just walk away to help someone else leaving us sitting there with a phone halfway done. 4 employees were working and for some reason they were double teaming customers leaving us with no one. read more

Bad customer service at this location. I added my brother and his wife under the family plan and they bought the new iPhones and offered us a so called "free" screen protectors and cases. All we have to pay was the tax up front. We said that's a good deal! Well, when I received my bill a month later, I was getting charged $1.54 for each in installments meaning the screen protectors and cases will cost me $160 for all. I had screen protectors and cases I could have given them for free. I wouldn't pay $40 for each. I can get those at Amazon and Ebay for less than $5 each with free shipping. We tried to return the cases and the Assistant Manager was willing to take them back, but I didn't have the credit card used at the time so we had to come back. When we returned, the Manager would not take them back. She said the system will not allow her to return the cases because it's past the 14 days for returns. How will I know that I will get charged if my bill comes out over 30 days later? I've worked in retail before and Management can override the system. It's just her excuse not to accept them. The Assistant Manager was willing to take them after the 14 days had passed. Another excuse was they were "bundled." The associate never mentioned bundle. I know they get commissions on the stuff they sell so they'll try to sell you the whole store if they can. Just be careful! read more

Took two hours to get the new iphone! The guy that sold it to me was creepy and kept coming in to my friend and I. Asked inappropriate questions and kept saying things about wanting to be our roommate and getting us to come back to the store.. He asked me what color I wanted gold or black, I chose black but some how I ended up with space gray. He popped a case on it before I even got to see it. It wasn't until I took off the case when got home later I realized it was a color I wasn't even offered. A long unpleasant experience. Very unprofessional read more

It's terrible customer experience. They LIED over stupid $10 a month. 1-10 how much you should experience this place? -10000. Lyvers.

There is a skinny sexist manager here who will skip you in line more than once if your a woman. I thought this wasn't the case but after having him take two men before me and saying he couldn't have me come in the store due to covid. But then opens an additional register for the next two guys after me! read more

Consistently good service regardless of whether we're buying something, adding more lines or just addressing an issue. There's usually an up-sell offered but I'm sure that's just part of the job expectation and they're not pushy if you say no. read more

T-Mobile - Mobile Phones Near Me - Jacksonville, Florida

Worst experience at the T-Mobile store 10300 south side blvd set 2330 Jacksonville fl, went in to get the Samsung galaxy bogo and they messed up so bad on the transaction and were so nasty and unprofessional , tried to return the phones and cancel the transaction but they refused to do that too, instead they called JSO to escort me out of the store, I have 5 lines with T Mobile since the last 12 years, plan to cancel and go with AT&T, sales rep # 7510904, even the manager was nasty the reps names are Isaiah and Ayanna, the customer service rep at T mobile tried to call and talk to them and they refused to answer the call read more

A $99 Iphone 6S caught my husband's attention so we went in to inquire. This was at around 8:30pm y-day. Bad decision! The guy we talked to was the most patronizing, idiotic creature we have come across in a long time. He talked to us disrespectfully and patronizingly, betraying how dumb he is. He not only didn't pay attention to what we were saying, but he didn't even pay attention to what HE WAS SAYING. He was mumbling unintelligibly, and when we asked for clarification, he started patronizingly masnplaining like we were dumb for not understanding his incoherent ramblings. It was unreal! My husband and I were looking at each other thinking, "are we being pranked?" Maybe the guy was drunk, I don't know, but his behavior and communication skills were appallingly incompetent to the point of moronic. read more

This T-Mobile store has an open floor plan and it looks clean and great. As most T-Mobile stores, They don't have enough people working at a time so the wait is long and there aren't enough seats in store for waiting to be served. Now that T-Mobile is gaining customers, this employee-customer ratio is only gonna get worse. read more