Avoid this location if you can. Go to any other location or several carriers within yards. Or better yet buy you phone and there are several great companies you get much better deals on monthly plans. I have been to this location twice and both visits are bad. If you like slow service as the employees spend too much time talking personal with customers. Conversations that have nothing to do with phones or service. That can't even work and socialize at the same time as eye contact is important. They are doing this right in front of you as you wait. This is the place for you. If want to stand there for 10 minutes as they wont recognize you. This is your place. If you want to watch people walk out for wait and frustration this is the place for you. I needed something pretty simple turns out. I bought a new phone from apple but didn't have a phone line yet, plus if you buy from apple you don't have to worry about jail breaking or waiting for a year or more to go buy before charging carriers... (This is big as I am SO lucky I can change carriers anytime and don't owe a tone of money on phone forcing you to stay). Apple stated T Mobile should be able to help do it. On top both devices are t mobile. Work cell and personal cell but two different iCloud's. I finally get an assistant to help me. Picture a man helping you sloppy dressed wearing a sport team jersey oversized baggy pants and a ball cap. I didn't realize he even worked there for thirty minutes. Proper attire if East LA. He stated unless it is the same iCloud you must use a desktop. I told him I did it before with other carriers in past. He stated that is the only way T-Mobile is trained and their guide shows. When I told him I didn't think it was correct the other rep didn't correct him but silence was concurrence. Apple Store in 30 minute drive. I went into their competitor next door and not only did they know how to do it they moved everything on the phone I wanted but did it in minutes. I am not sure if all locations in Jax are like this BUT stay away unless board any want to watch dysfunctional. The ones really to blame is store manager and District Manager. T-mobile for not ensure training is completed or updating manuals on the basics of phone transition. Visit was at 6:30pm 4/1/26 read more

Popped into this store today at the Brooklyn Station on Riverside to inquire about possibly switching cell phone providers. I was very well taken care of by a young lady named Victoria and I plan to return when I have everything together and I'm ready to switch. I was very happy with the customer service received. T-Mobile is very competitive with their pricing and currently have some great offers for new customers looking to start a line. They are merging with Sprint and have great coverage in Jacksonville with plenty of towers. Right now you can switch and get a FREE iPhone but I'm not sure if I will use this offer or not.... They also allow you to switch and keep your current phone and phone number. I will update this review in the future if I decide to switch. Thanks goes to Victoria for being very helpful and explaining everything to me in great detail. read more

T-Mobile - Entrance - Mobile Phones Near Me - Jacksonville, Florida

The store manager pulled the phone out of the box and slapped a screen protector and case on it before activating it. Now I see I'm being billed monthly for $80 for accessories I didn't ask for or want. He never told me it would be an additional charge. read more

So annoyed with T-mobile, never had issues with Sprint for 10 year, now that they're forcing everyone to switch to T-mobile network the list of problems began to grow. Wow, everyday around 5 PM I lose the internet connection on my phone...plus the connection is intermittent throughout the day. I work from home, so it's not like I am moving and around and lose signal. I am looking for a new provider, unless they fix this issue in the next month. read more

If I could give this location a ZERO, I would. My father-in-law visited yesterday to trade in a phone. Should be a simple visit but this store makes things as complicated as possible. He had been to another store a couple of days before but wasn't ready to do it that day so he went to this one because it was in the area. He was inside talking to the associate and my husband went in to help him out and the associate was argumentative right off the bat about how much he would get for trading in the phone WITHOUT LOOKING IT UP FIRST. The other store had given him an amount and that matched the amount that it told us online and ended up being the correct amount but the guy just kept saying over and over that he wouldn't get that for it before even looking. My husband was so angry after even a minute of this he should have just told his dad to leave at this point but he came back to the car and my FIL stayed inside to finish up. Well they tried to upsell him all of these tracker things and adding extra lines to our account and telling him they are completely free. What they didn't disclose is that if for some reason we were to cancel our account at any point we would be on the hook for these trackers and they charged him the tax on them which is not free. They asked him if he needed a case or screen protector for his new phone and the told them no, yet they put one on and charged him for the protector anyway. They do not help and they do not listen. They will do anything to get the commission. I had been to this location with my mom several years ago and had a horrible experience then too but thought it would be an isolated incident. The other store we talked to afterwards said they hear nothing but complaints about this store and they are not a corporate owned store which we did not know at the time. It looks like one at first glance. The best location I have been to in Jacksonville is the one at River City by the airport. Went in to buy an iPad at Christmas time and was out in about 5 min. and the staff is wonderful. read more

I experienced horrible customer service at this location. I called to see if my phone was eligible for the iPhone 13 on us promotion and the representative didn't seem to know anything about that promotion. I proceeded to tell him I had called t-mobile customer service and he got an attitude and hung up on me. read more

This company just stole 215 dollars from me yesterday. I ordered a phone for my upgrade directly on the boost one app which told me there was an error with the transaction. They still took my money and told me that I never ordered the phone when I reached out to customer service several times over the last few days. I even went to a store location and the employees there tried everything they could to help. They couldn't because the people they were calling were lying to them and giving them the run around also. I've even sent proof that Boost took the money from my account and they're still refusing to resolve the issue. Boost mobile are thieves, I recommend everyone go elsewhere read more

Evelyn Rocks! She's the manager who can make it happen. I left that store with a lower monthly bill and internet in my car :) She assisted me as I was a family member. I will continue to use this location as I know she will get the job done! Great experience from a phone store...finally! read more

My wife and I purchased new LG phones about a month ago and have experienced problems with the timeout feature. Neither T-Mobile customer support or LG technical support were about to correct or resolve the problem. Manager Tre and employee James at this T-Mobile location have gone above and beyond in an effort to get us replacement phones. If you are in need of new phones or any assistance with your current T-Mobile phone/account, these are the guys to visit. They are friendly, courteous and knowledgeable. read more

Had an issue with visual voicemail and my SIM card. Ryan had it fixed within 5 minutes of walking in. Thanks again.