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    5.0 (1 review)
    Open 11:00 am - 6:00 pm

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    7 months ago

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    Best Buy Edwardsville

    Best Buy Edwardsville

    (43 reviews)

    $$

    I'm routinely dismayed at the quality of customer service and often question if it's a lost art…read more I'm happy to report that on this day, in this store, I found it alive and well. I ordered a phone on line and picked it up today. Drake was quick to greet me, helped me find the barcode (patience is a virtue), and quickly located my item. I asked about screen protectors and he offered to go get one for me and put in on! He brought three options and explained the difference, as well as the warranties, and then he neatly put on the screen. He was friendly, professional, efficient, and a good salesman! Another person (Kit perhaps?) was also working in the area, and she was also delightful. I don't think I've had such great service anywhere in at least a year! Keep Drake, promote Drake, have Drake train your staff.

    I have never been disappointed shopping at this, Best Buy. I've bought two smart TV's, a printer…read morefor my computer and accessories for my iPhone. Each time the sales associates were helpful and knowledgeable. If you're not a TotalTech member, I recommend that you join. It will make your life so much easier. The Geek Squad has come and hooked up my printer and second TV. I am somewhat tech savvy, but usually have trouble hooking things up. Having the Geek Squad do it, makes life easier. When I was buying my second TV, I was going in one direction and the sales associate asked me what I really needed and what I was looking for. Once he understood my needs, he showed me different options and actually found me a better choice. So that is why, I will continue to give the BB 5 Stars.

    T-Mobile - mobilephones - Updated May 2026

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