Pay attention to the low review scores they have. I did not. I usually check reviews before making a purchase. My husband and I were trading in phones. The sales person told us there was a promotion for free watches. Sure that locked us in on service for three years and if you leave early you have to pay for them. I assumed it was two years like the phones were. I tried to return because I called tmobile and they told me I had 90 days. No only at the costco location not this store. My mistake buying here and not checking first. Please learn from my mistake. read more

Sales person stated we could swap out screen protector with non privacy if we did not like it Went to swap and was told we need to buy 63.00 new unless we stayed with privacy (this was the only option on the day we got the phone.) Wonder what other surprises we will get with our new phones Over 20 yrs as a Nextel-sprint -T-Mobile customer. Extremely disappointed. read more

I recently purchased a new washing machine and dryer set from Elders. Julie, the salesperson, who helped me was great. Eric and Jason delivered the set and were very kind and efficient. I have purchased my appliances from Elders for 10 years and will continue to do so. No one can beat their customer service model! I recommend Elders Appliance and supporting locally owned small business. If I could give them a score higher than 5 stars I would! read more

The guy that helped me at the Grandville store (Ray) was so kind and helpful. He was patient, answering all my questions even if I was asking the same thing over and over again. He got me in and out! I just had a long day at Verizon going back and forth with them and was worried that it would be the same experience. But it was COMPLETELY different! So so happy I switched over! read more

Lorenzo promised us almost $2000 in rebates and 5 months later our bill is still not the amount he promised and is now telling us we will get $850 in rebates. Have all of his texts saved and still won't make it right. read more