Store was supposed to open at 10 am. Three people waiting outside store. No one showed up to open…read morethe store. Ended up leaving.

I was worried about coming to this location because 1. it's my current carrier servicer, 2. it had…read morescary reviews, and 3. the unpleasant reviews. I did see Kari's review about the new management and to give this place a shot. I wanted to upgrade my phone from a 6S to the 8S Plus. Reese was the one (and only) representative to help me out with my upgrade request. I gave him the information that I needed and what I wanted to do. He did state that they did have 8S Plus phone available in the back, but when I confirmed the amount of Gigs that I wanted, he confirmed that they only had 64g. I requested for the 256G and he was glad to help me with that process. Got every ordered and told me that my phone was going to get mailed within the next week. Told me the monthly payments for different payment plans. I left with the understanding of what to expect on the upcoming bill. After getting my phone in the mail, (being impatient like many of us) but I wanted to get my new synced with the old. I easily called that location and was assisted by a lovely lady (didn't catch her name). Very sweet and funny, especially with explaining apple's syncing ability. Overall, very easy and pleasant transaction and experience. I would suggest giving this place a shot again for those who didn't have a good experience prior to the new manager.

Had a great experience upgrading my phone Asia! She is awesome, patient, & very customer friendly…read more What seemed like an impossible task was made very simple!!

I was told by 3 people including a supervisor on multiple occasions over 3 months that I would be…read moreCredited $1000.00 for my trade in . They lied . A store supervisor lied . Verizon said they have a number of complaints about this store but since it is not a company store they are un able to help me get my money . Shame on you guys , shame on you .

This location of Office Max is by far the best customer service experience I've ever had with this…read morefranchise. 10/10

The manager Jane has no concept of Customer Service. As I stood before her needing assistance with…read more10 copies, she said she wouldn't help me. I was the only customer in the store. Nobody needed copies but me the one standing in front of her. She wouldn't do it. She was nasty about it unprofessional. Go anywhere else but here.

did a great job helping me fix my phone and did an amazing job and they give you great pricesread more

After seeing the estimate, I decided not to have the guy fix my cellphone. He did respond quickly,…read morebut his price was just too much.

Overall easy and pleasant experience getting an iPhone upgrade here today. I was in and out in…read moreabout 30 minutes, with a new phone ready to be used. While the salesman wasn't overly enthusiastic to help, he answered all my questions and did not make an effort to upswell, which was appreciated. They only had one color available in the phone I wanted (iPhone 7 128g) but luckily it was the color I wanted anyways. I always hear you should go to an official Verizon retail store over an authorized dealer. This experience was actually more seamless and less pressure than my last upgrade 3 years ago at an official store.

Took my mom in to get some help with an issue. While we waited, the Verizon specialist shouted…read morequestions across the room at my mother. He shrugged his shoulders at her and exclaimed, "I probably can't help you". To which we replied, "Guess we'll go elsewhere." We are now at the Verizon by Wegman's. Should have just come here first. They've always been so helpful and pleasant at the Verizon at 12250 West Broad!!! We were over by Brook Road for something else. We won't make that mistake again.

I went to this Metro store only to transfer my SIM card to my new phone. I clearly said I did not…read morewant a tablet or a speaker. After I got home, I discovered that a tablet had been added to my account without my permission. When I returned to ask them to fix the problem, they told me to come back later instead of helping me. Very disappointing customer service. Be careful and always review your account before leaving the store.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

great service, same day, knowledgable, fair, professional, priced right…read more Got electronics with a attitude you don't like, they can " adjust" it . convenient location on Broad ne'er Innsbrook next to Panera's , but you won't have time to finish your coffee before your phone is fixed , just saying, try them, regressing attitude and service

I was very skeptical of this place but I told myself if I can look on letgo or offer up I can give…read morea place like this a shot . So I went in met mark and he helped me a ton showed me the best bang for my buck and I was on the fence tell he told me about the included 1yr warranty I mean can you really beat that? No ! So I am excited to start school next week with my reduced priced max book air ! Will be going back to fixed my cracked screen on my phone ! Thank you Mark !!!