This is one of the worst customer service stores I've ever been in. Was supposed to have an…read moreappointment with the store manager that Verizon set up to get me some help. His name is Alan Edgeworth. After coming in the store was approached by a Hispanic person that was rude telling me the guy was not there and basically wanting me to leave. This was an appointment set up by Verizon. Person didn't want to help me no one else in the store that was standing around three other people wanted to help left there without any help and didn't wanna give me the store manager's name which I finally got and did not want to take my name and number for him to call me. Supposedly he had something come up well he didn't let anybody know that I was coming into the office or they didn't care. I'm gonna send something to the Board of Directors of Verizon so that they will close the store up as a Verizon dealer stay away if you want any help go by your phone somewhere else.

Went in to get a new phone. This woman who waited on me was a real peace of work. Rude and…read morecondescending.Treated me with little respect. Needless to say she lost the sale. What a bitch!

This store signed me up for a phone line I didn't know about. Over 1.5 years at 120.00 a month…read more Refused to repay it as well threw me out of the store when I read them the riot act. DO NOT GO HERE!!!

This place is awful. The service is terrible and you can't get calls from inside the same building…read more The manager treated us so horribly and screamed at me when I handed her my license which she requested. I handed it to her and she began screaming "Don't throw things at my staff" I was shocked as was my husband and everyone standing in line waiting. I composed myself and turned to leave and I noticed that there were just one other staff person there who we didn't speak to but she heard the whole thing. I went out and the 3 ladies behind me said "Whats wrong with T-Mobile Karen" I said "follow me" and took them outside and explained. I then called T-Mobile and reported it bc I felt she just wanted my husband's attention alone. He was returning one thing and she held him up for 2 hrs. I in the meantime had been talking to both the ladies and the customer service on the phone while managing to send away all the customers who thought it might be a good deal. I'm still getting billed for the equipment that we returned to her, she pocketed the cash and that managers done this for years in Rainbow City AL. They have a good trainee, they should promote her and audit everything that manager has touched since coming to T-Mobile bc they don't have anything saying we returned it except the certified mail receipt which she wasn't aware of. I'm considering small claims bc they don't want to fire this woman and she's stealing from customers. I assume she's stealing from T-Mobile too.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.