I live in downtown Frederick and had multiple store locations to choose from, but had recently had a semi-poor experience at a different one, so I thought I would drive a bit further on the chance I might get better service. Turns out that was a really wise decision! Because I had an issue with my name not being on my wife's account, I was a bit of a challenge to serve to get a new phone, and ended up being handed off twice to other agents, while the issue was being resolved offsite. Eventually, a gentleman named Stefan helped me out for the remainder of the transaction, which took quite a while, as I had problems remembering a password I needed to know to get into my iCloud. Fortunately, he was very patient. And then, with a little help from up above, I was able to guess/remember my password and we were able to get into the system. Stefan then spend a lot more time with me getting me straight before I left the store. Trust me, I was very thankful. But, again, the patience, professionalism, courtesy, and kindness displayed by all of the employees at this location was unparalleled. Normally, I might have become impatient with so many challenges. But feeling as though I was in very good hands, I was able to remain calm myself, and actually enjoyed the process. I would not hesitate to go back to this store next time I have the need for T-Mobile services. 5 stars! read more

My iPad Pro seemingly stopped charging, and no amount of twisting and pushing the charger into the port could get it to hold that charging bolt. I was so frustrated! I tried two different charging cords, both of which worked on another iPad with no problem, but the bolt would either not appear at all or it would appear and then quickly disappear right after I let go of the cord. I thought maybe there was a blockage of some sort in the port, though I'm pretty careful with my iPad. I tried gently cleaning out the port using a qtip with the cotton pulled out a bit, thinking that I didn't want to damage anything inside the port. I even watched a video of a guy pulling apart an iPad to re-solder the port, but I thought, there's no way we want to tackle THAT. Nothing worked, and I was resigned to having to get another iPad. My husband and I hopped up to the AT&T store on West Patrick in Frederick, MD, and right away we were greeted by Brian. I explained that we were there for a new iPad because my charging port wasn't working, and I had tried everything but to no avail. He nodded, said, "Got it," and went to get a tiny little tool that resembled a flat metal key. He poked around in the port, scraping at the metal part inside that, and I thought, what harm can he do because I'm getting another one anyway? WELL, IT WORKED AFTER THAT. Yes, REALLY. He took an iPad charging cord, plugged it in, and darned if that bolt didn't come right up and start recharging the iPad!WHAT KIND OF SORCERY WAS THAT?! Brian, you DA MAN!!! Thank you a million times over, and when I *do* need a new iPad, you're going to get my business! read more

Was told cant buy a phone outright here, in spite of having a fully paid for plan. I'd have to instead finance it for 30 days, then pay it off. Called T-Mobile and this is not a policy, Store tries to bump its lease numbers at the expense of the customer. read more

Very helpful. When the young man waiting on me didn't know how to fix my phone which had gone dark he consulted with his co-workers and they came up with a solution. He showed me what to do. When I looked confused, he laughed and told me that if I had any problems just come back and they would fix it. I had gone to Worman's Mill because my experience at the Evergreen Plaza store where I bought the phone had been so unsatisfactory that I didn't want to go back there. I admit that I am a little old lady. Not dumb just not familiar with electronics. I need someone who is patient and sees that I have what I need before I leave the store. I was treated well here. read more