I read the other reviews stating how unfriendly the staff were at this specific store and was…read morehesitant to go. But since the location is so close to home I decided to stop here first. And I'll say I was pleasantly surprised as my expectations were based on the two 1-star reviews. And employee came out and literally opened the door for me. And as soon as I walked in another employee in the back called me over so she could help me out. I was in and out in less than twenty minutes, I could not really ask much more from a Verizon store.

UPDATED REVIEW 10/1…read more I am extremely disappointed with my experience at Verizon (Cellular Sales). My problem began when I purchased a Samsung Galaxy Z Fold Ultra from Massey. I was told I would receive an $1100 promotional trade-in credit after turning in my previous phone. I paid the taxes, provided my shipping information, was told everything was taken care of, and left without receiving a receipt or other documentation. When MyVerizon appeared to show my new phone shipping to the wrong address, I contacted manager Tyler Bartlett. Instead of investigating the transaction at the store, I was directed to Verizon corporate support, where I spent approximately four hours trying to fix the issue. I eventually returned to the store. Tyler initially told me there was nothing he could do and that I would have to wait. When I asked to speak with Massey, I was told she would not speak with me. After approximately another hour, Tyler finally determined that the phone was actually being shipped to the correct address. Tyler later called me, acknowledged that the situation had been mishandled, and told me someone would follow up and that I would receive a credit for the time and inconvenience. Neither happened. Then I discovered the bigger issue: instead of the $1100 promotional credit I was promised, my account reflected only about $95. After Tyler reviewed my account, he messaged me, "Yes the promotion correction was never submitted." Despite continued attempts to resolve the problem, I received no meaningful follow-up from the store. After reminding Tyler about the unresolved promotion and previous promises, his response was: "Thanks for the feedback please don't contact me any longer." After further escalation, Cellular Sales was eventually able to get $900 credited to my account, leaving a $200 difference from the $1100 promotion under which I was sold the phone. Cellular Sales then offered me the remaining $200 only if I signed a General Release containing broad confidentiality, non-disparagement, release-of-claims, and covenant-not-to-sue provisions. After everything I had already gone through, I was not willing to give up those rights and agree to stay quiet for $200. Customers deserve to know how situations like this are handled. I will continue pursuing this matter through the FCC and the Texas Attorney General's Consumer Protection Division until the issue is fully resolved. DO NOT SHOP THIS STORE!*

I will not go anywhere else from now on. The man working at this place is life saver! He went above…read moreand beyond to get my friend a phone after she experienced a very stressful situation with trying to upgrade. He was patient, and sympathetic. Genuinely! Thank you for being you, guy that I didn't get his name!

Moe and Sameer, simply were great! Greatest customer service ever! Moe is not only a good…read moremanager, but a great human being! Highly recommended!!

The people who work there are the best! I had a great experience at Geek Hero! Sam helped me out…read moreand he was friendly, knowledgeable, and explained the issue with my phone in simple terms. They fixed it quickly and were honest about pricing--no unnecessary upselling. Fast, reliable, and professional service. Highly recommend 11/10 experience!!!

Definitely recommend them for any type of repairs from phones to computer for a GREAT PRICE!…read moreanything you name it

Might of given 2 stars but this left me pretty upset. Dont get me wrong, the folks in there seems…read morenice. However, they failed on a lot of aspects of the sale. failed to give me any type of receipt for what I did that day, failed to tell me stuff like what series watch i bought, just told me that theres a sale for buy one, get one free... failed to tell me what my next monthly payment was going to be, found out it's going to be like $548 which makes absolutely no sense, failed to tell me about this stupid WiFi modem which if you haven't found out already, is trash. They also failed to tell me that I HAVE TO ACTIVATE IT before I can cancel the "trial". Just already felt like there was a drop of the ball there that now has me wasting my time driving up there again for no reason. Also, do better with the recap man. Not everyone has $548 to throw around a month.

We went into the store, trying to upgrade a phone and Gregory went above and beyond staying an hour…read morepast close helping us. Definitely recommend, ask for Gregory He is super helpful and kind Gregory the goat!

Came here for a iPhone XS screen that went completely dark. Enes gave great customer service -…read moreexplained everything throughly and was patient. Prices were much more affordable here than what was quoted at other repair shops and MUCH more affordable than what Apple quoted. Service was also very timely. Another local repair shop quoted me 3-4 hours but Enes quoted me 45 mins and got the job done in 20 mins! Highly recommend this place!

Job was done very quickly and efficiently. We would use them again. Very easy to get to.read more

Update to previous review: Short story is that I dropped…read moreoff my wife's phone and paid the fee. But unexpectedly she picked it up and paid again in the process. We never talked about it. The next day I got a call from Chow to the effect "I did not realize I charged y'all twice, sorry. Look for the refund on your card." Can't say how rare it is these days to find excellent service, fair prices AND honesty. Chow delivered all three. Thank you again Chow, you are the MAN!

Helped me with my iPad! Something got stuck in the port so I couldn't charge it. No matter what I…read moredid I couldn't remove it. Im an Artist so no iPad means I can't do my job... he fixed it in 1:30 sec tops! Thanks To them they saved me money from having to get the iPad port replaced!

I have had multiple interactions with iRepair now so I can go provide a comprehensive review of my…read moreexperience with their sales & service. They are a true gem, I brought in my iPhone 7 which had stopped working. I had it repaired previously by a store in Irving & in Miami. I let them know the urgency of my situation & despite it being a few hours from closing time on a Friday they found time to diagnose the issue & even repair it same day which meant a lot. The cost was more than reasonable & they even pointed out some bad repair choices by the previous stores I had this repaired by. The experience was great, they were courteous & very knowledgeable. My second experience was a week or so later after doing the minimum repairs to my phone to get it functional I brought it back for a thorough refurbish of the internal parts & again I received the same level of service & the cost was also reasonable. I have been using my iPhone 7 for many years & found no reason to upgrade Bc it still works great & they just put another 5 years of life into my phone & saved me a ton. This is a gem of a repair store in our area & they have been consistent so if you get in a bind & need repairs give them a shot.

Went to get my iPhone 8 refurbished. I was given back an iPhone that can't connect to hotspot. Dirt…read morein the camera. Very poor battery life. Hardly sensitive screen, when charger is plugged in it sits crooked. I'm not pleased with what I got. On top of that I didn't get the device I gave them back. So idk what they put in this phone. When dealing with phone repair guys I usually tell them that I want my used parts back. I didn't do it here. It was my second time refurbishing this phone and I got a better product back when I went to Ez fix center on north belt line road. Hope this helps somebody. Honestly I should've known better.

Great customer service! Fast, professional, and effective support from Ethan Catlin. Clear…read morecommunication and the issue was resolved quickly. Thank you!

I've been both a customer of On Site as well as recommended them to other businesses. I appreciate…read morehow responsive they've been any time we needed them. I also like the fact that they stay on tope of current technology--like Ai--so i can always bounce questions off the team rather than having to research on my own. If you're going to partner with an MSP, you'll want to take a look at these guys.