I had a very smooth experience here buying a new iPhone! Brandon was the absolute GOAT. He took…read moregreat care of me and answered all my questions. David P gave me a great workshop for video usage as well, which was so helpful for my job! I am so grateful to everyone at the store!

Don't waste your time. Seems their expertise is extremely limited, and they are flat out not…read morewilling to help anyone unless your product is Apple, Apple related etc. I have an MacBook, the issue was downloading some info from Google, they were not even prepared to try to help. Very disappointing. My friend told me not to bother, she said they are very limited in what they are prepared to help with, she was right, I should have listened. Its all glossy facade, fancy showroom, but no substance or REAL help when people need it. There is a REAL opening for a business opportunity for someone to ACTUALLY HELP PEOPLE WITH INFORMATION TECHNOLOGY instead of just pretending, like Apple does.

Terrific service and atmosphere! Can't say enough good…read morethings about shopping at this store. The staff went above and beyond to help us navigate buying a new computer for streaming. Thank you, George! You are the best. We almost over-bought on Amazon because we're aren't very sophisticated about computers. You understood our goals and get us fitted with the right equipment.

I came in here in hopes to find an accessory for my iPad. I had no idea where to look in this store…read moreand wandered for a bit. I literally went to the back of the store towards because it felt like the right area to go. No luck with that train of thought because there was nothing in this area. Surprisingly the area I needed to look in was exactly right inside the entrance to this store. After finally figuring this out, I stood in front of the items and tried to figure out which item would fit the model of iPad I had. It didn't help that they had the items in bulky theft deterring cases. I know why they had to put them in these, but it made it hard to figure out if each one of them would fit my iPad. It was quite the ordeal to pick up each one, attempt to read the backs of each and then switch up. It didn't help that I had a bag with me with items in it and I didn't want to put it down. What made matters worse here was the noise level. It was so loud that it was hard to concentrate. It was like I was in a frat house during a party. The music was so loud in here that you could hardly hear a thing. In fact, when I was asked if I needed help, I declined instead of having to yell my answers/questions to the store employee. When you thought the music was finally being turned down, the volume shot back up. I had enough of this and decided to leave. I ended up picking up my item elsewhere. A place that I wasn't in the middle of the rave.

BEWARE. If you have $100-250 dollars to throw in the trash and an abundance of free time, then this…read moreis the place for you. Called in advance to ask about how I needed to prepare my computer for servicing and took appropriate steps. Typed up and printed out my contact information should the technician need to ask any questions along the way along with explicit services I needed done: (1) annoying malware removal (2) hard drive memory reallocation. Neither was done. To be clear, the malware was pretty minor - limited to Chrome web browser - I just didn't have the time to hunt down the source myself. Also, the company lists "PC & Mac Virus Removal-Data Recovery-Repair Service" AS PART OF THEIR TAGLINE (google: "computerplus georgetown dc") but couldn't remove even a minor browser malware. The sad part was when I came to pick up my laptop, the person at the register just took my money without blinking an eye and no attempt was made to rectify or refund the $200 I donated to their business. At least a "sorry, we couldn't fix your machine" and I would've respected their integrity - but I have little evidence of that from my own personal experience. My advice, is that if they quote you anything above $125 dollars and there is nothing critical on your machine you need to retrieve, you should seriously consider just buying an old refurbished or desktop computer for $200-300 instead and starting fresh. That is ultimately the path I took. Computers these days are pretty cheap as long as you're open-minded to the brand, device, and model.

Computer Plus fixed my custom PC twice in two years. Both times the wait time was reasonable, and…read morethe noted problems were 100% gone. Both times they told me the price before working on it and it was completely fair for the services rendered. I say that as someone with some experience in repair rates - the price is reflective of a repair technician with over twenty years' experience, and not an over-charge. Best Buy is going to give you the customer service a national chain provides - none. Other smaller shops handle primarily tablets and phones, sometimes laptops. This shop is going to fix your computer, laptop or Apple product to the highest standard.

Stunning Apple Store location. They even have a museum upstairs!…read more Worth stopping into to look around, but make sure to prebook online if you need to talk to someone! I have had mixed service experiences, but the location is beautiful.

For an upcoming trip I wanted to finally get an AirTag to use in my luggage to keep track of it. I…read moreconstantly pass this location when commuting through DC and I figured I should stop real quick one evening on my way home from work. I don't think I really need to say how stunning this location is. Being a former Carnegie Library and all. Also, being from the Pittsburgh region originally, it was a treat to see. I made it inside and went to the shelves to browse. I found what I wanted, and in typical Apple fashion you are forced to interact with the staff. I'm not opposed to that, but the introvert I am took a few minutes to warm up to the idea. I roamed about for a few minutes before heading towards someone to ask for help. I got to see the rest of the space doing this and take in how grand this place is. Once I was spotted as needing something I was on my way. I told the employee what I wanted and they had to get from their stock to bring it out to me. Once they had it they went through the process of sale (which confuses me), and soon enough I had the item in hand. Not without some delays. Their payment systems wasn't playing nice with my phone or card. It wouldn't take the tap and the employee said they had been having problems with it. Finally, after inserting, I was able to get my item and go. Great customer service, but just an over the top store overall.

In today's age, a personal computer is more than email and web surfing. It could be a person's…read morewhole means of banking, communicating and such. When a big name computer center did not touch my pc for four days, I reached out to Fatech. In a few moments the issue was determined and a course of action agreed to. I got my PC back in less time than it sat at the other store. These folks are great. I will definitely come back for future PC needs.

Had some trouble with a case swap on a high end gaming pc. They were able to help me super quickly…read moreand charged a very reasonable price. Very knowledgeable and made sure I was well informed about my new rig. Highly recommend!

Great experience. My iPhone wasn't charging so I brought it in and it was fixed within 15 minutes…read more The gentleman working was very friendly. I would definitely recommend this shop.

Amazing experience, the owner is one of the nicest guys Ive met in the city. Hes impeccably…read moreprompt, delivered on time and transparent. Id go back again in a heartbeat for future work. Fixed my ipad pro 12.9

We had a wonderful experience with this business! Brought my college son's laptop by as it had a…read morebroken key. Reza offered to look it over and he'd know more in an hour. He speculated that the entire keyboard might need to be replaced but couldn't be sure until he opened it for further inspection. We left the laptop, ran some errands, and 45 minutes later got a text that the laptop was ready. When we returned the key was fixed (was able to re-attach the broken key) and we weren't charged for the fix! First class and professional all the way. This small business gem is a bit hard to find (in a multi-story professional building) but we'll worth it and so nice to do business with a place like this vs. a big box repair establishment. We'll be back for our very next repair need, cracked screen, etc.

Note: these guys moved to 7 corners!…read more I found these guys a couple years ago when my laptop died. They were honest and prices were reasonable. When my laptop died again, I called these guys up. They moved to seven corners. While I hate to drive, going here was a no brainer. I had a couple bad experiences fixing a phone in arlington, and it was worth getting in my car to get my computer fixed with no problems or repeat visits. They cleaned up computer and replaced the battery for $150. I have recommended this place to my friends, and won't hesitate to go back the next time my electronics fail.

Geek squad just lowered my expectations of the human race by two rungs. I'm trying to execute moms…read morewill and computer crashed. GS "fixed" it. But when I got it home, the photos wouldn't down load, and the printer scanner couldn't be found. Brought it back and asked to have it expedited due to my situation with my mom and that they are the ones responsible. When they said no. I said I want a manager. I was told that I was going to be thrown out of the store. I was told I was going to get banned from every store. He pointed to a police office and said he would have me removed. The police officer was not interested. And the manager Sieed says "I don't care if your mom died, my dad died two weeks ago".... They gave me a number to call. Still nothing is fixed. Germantown Best Buy and geek squad has a reason for in store protection. What would a man have done? "I don't care that your mom has died" has stuck with me.

How does Geek squad even exist? I called the end of March for big screen appointment to fix 55 in…read more Samsung. Lady checked all my info and said thanks for being a loyal customer. All good so made appointment for April 2nd and tech will call with 4-hour window. No contact whatsoever so I called a 2nd time. My appointment was cancelled because no longer repair Samsung tv's. Absolutely NOT TRUE and after more incoherent ramblings I terminated the call. An hour later I called for third time. This time nothing but apologies and I will set another appointment for you as soon as I find out when someone will be in your area. I forgot they come from India or other third world country. Still no response and 27th of April. Great customer service but normal for them and Corporate could care less and as always been their attitude. Much thanks for a non-job well done. I am completely done.

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

Great place for mobile needs. Atif was a real problem solver--he quickly figured things out and got…read moreme back on track.