April 11, 2025: Between the in-store representative, Shanyce, at First Colony Mall and the online…read moreservices. I was able to accomplish what I set out to do and more! Big shoutout to Shanyce for her exemplary customer service support and advising me on the best course of action. Her problem-solving skills went above and beyond. If I am unable to get in touch with Shanyce I would rather wait until she is available. April 14, 2025 (Update) Unfortunately, due to T-mobile unclear instructions, I rated the wrong person on their text survey. After a highly irritating call with a sales representative today, I was presented with a survey shortly after, naturally, I believed this survey to be associated with today's(4/14). However, upon a message from T-mobile, I was informed this zero rating went to the wrong person. UNACCEPTABLE! T-mobile as a company needs to do better so that good employees do not suffer for the bad.

Saadi' & Carlos were both very hopeful and very sweet especially Saadi she was fast and kind to me…read moremade sure I was good before I left the store ! Please forgive me if I spelled the name wrong

Really good experience with Reggie, Oscar and the lady manager. We traded in 4 iPhone 13 to 4…read moreiPhone 17 pro max. There were issues with the computer that took hours but these guys bent over backwards trying to make it right with inconvenience credits. Would recommend anyone willing to switch carriers stop by here.

Sales reps consistently try to overcharge. Mine added a charge I repeatedly said I didn't want and…read morethen, surprise!, he couldn't remove the extra charge. Also, service is incredibly slow. Verizon is more and more scammy everyday and this store epitomizes that.

Pretty quick service! The employees help you as soon as you walk in and service your needs. Would…read morerecommend this location if you want to leave happy. Super excited to receive my new iphone next week!

Worst customer service ever. Dealing with AT&T is hard enough, but the people in this store are…read morejust rude.

I love this repair store. They are honest and fair with their prices and very quick with their…read morework. I honestly have never been to a better location in than cell spa for phone repair.

Don't waste your time or money here, unless you enjoy paying for problems you didn't ask for. I…read morewalked in to get my home button/thumbprint sensor fixed, & was told I'd need to replace the whole screen. Fine, I'm all for it, just make sure the thumbprint works afterward. They took my phone, did their "work," & when they handed it back, they casually mentioned, "Oh, we can't fix the thumbprint, but we can order it for you." How is that solving my problem? They went from quoting me $140 to $120. Great. However, just minutes after leaving, my home button stopped pressing smoothly, it got stuck & I had to press hard to get it to respond. Went back to show them, & of course, they did nothing. So now, I'm left with a broken button/thumbprint sensor & a $120 hole in my wallet. ___________________________ One-Week Update: The home button detached like it was trying to flee the scene. Now it's just a sad, useless piece of plastic. ___________________________ Three-Month Update: My phone has become a drama queen, losing battery faster than I can charge it & restarting every few minutes like it's auditioning for a reboot. Took it somewhere else to get fixed, & guess what? They informed me my side plates were missing. So yeah, this place decided my phone was a buffet & took parts without asking. How can we even know what they're doing when they take the phone to the back? Watch your back & your phone, because they might be "rearranging" things without you knowing. Good luck, but if you enjoy fixing someone else's mess after you pay them, this place might just be your cup of tea.

I needed the back glass replaced on my iPhone 14 and went to Dr Cell Phone. They didn't have the…read moreright color in stock but were upfront about it and ordered it for me. It arrived the next day, and the repair was done quickly and professionally. Great service overall!

Tony went above and beyond to fix my issue! Yes it took about 20 hours for everything, but at the…read moreend he found my favorite phone model and replaced my iPhone. Thank you for that!

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Had hard time finding Suggested to go to the mall and pay…read morefor my repair when l had coverage Avoid the altitude

Wow, came in knowing I was going to spend at least a hundred bucks because my son messed up a…read morecharging port on an iPad Air. Krys spent 5 minutes working on it and did not charge me a dime. I tried to pay him so I could prove a point to my son and he said it wouldn't be right because it was a simple repair. I am new to Houston but this is the place I will take all my electronic issues. Very kind and respectful. Very knowledgeable.

My ear speaker on my iPhone stopped working a few months back, yes you read that right. So for the…read morepast six months I either answered my phone on speaker or if I couldn't trust what you were going to say I sent you to voicemail. So I used the "project" tab on Yelp to request a quote to see how much it would cost to fix. Ben at Intouch Wireless was the first to respond. Ben did not offer the lowest price but I chose him because of his detail answers and how quickly he responded to my questions. I showed up a few hours later when I got off work. Ben greeted me and was super friendly. He tested my phone before working on it to ensure I was correct about the issue I was having. He told me it would be about 30 mins to finish the repair. He was done with my phone within 20 mins. He tested my phone in front of me to show me it was working correctly. I really like how engaging Ben was and how he took the time to answer my questions and not over charge me once I showed up in person.

Love this place. Ben is very sweet, friendly, knowledgeable, and took the time to explain what…read moreneeded to be done. The repair always done timely or earlier. The prices were very reasonable, and I really appreciated the honesty and great customer service. I have had repairs done on both iPhone and iPads so highly recommend to anyone needing phone or tablet repairs -- they truly go above and beyond!

I had a screen replaced on my laptop. Great honest price, fast service, excellent work including…read morecleaning my laptop and making sure everything was working properly.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

OMG why is everyone hate this Apple Store at First Colony Mall. I came here to compare Apple…read moreWatches because my Fitbit is about to go kaput. I am looking for something with recent technology. Getting here was very tricky because of the First Colony Mall's layout and there was no mall directory at the entrances. I had to use Google Maps to give me direction. Finally, I found a directory kiosk in front of Dillard's, where was the opposite of where I came from. Yikes. The employee was very knowledgeable and made me want to purchase right there. But I was here to get a feel first. I like what I saw and I am going to buy a used one online. But I will be back to buy the accessories.

Today, I had a terrible experience at the Apple Store in First Colony Mall - Sugar Land, TX. I have…read morebeen using Apple iPhones for over 10 years, upgrading from the iPhone 4 up to my current iPhone 16 Pro Max. Honestly, the phones are very durable, and I usually keep my old devices as memories. Since my mother needed it, I decided to replace the battery for my old iPhone XS Max. After doing some research, I chose to go directly to the Apple Store, believing it would be more reliable and professional. I booked an appointment today at 1:00 PM for a battery replacement. I waited quite a long time even though I had an appointment, as the store was very crowded. Later, a female staff member came to check my phone and confirmed that the only thing needed was a battery replacement. She carefully inspected my phone, asked me to remove the protective films on both the front and back, and turn off "Find My iPhone." She then took pictures of my phone and told me to return at 3:40 PM to pick it up. At 3:00 PM, I received a call from another female staff member telling me that replacing the battery might damage the screen, and if that happened, I would have to replace the screen for $329. I immediately went back to the store and told them I no longer wanted to replace the battery, because I was worried about the risk of having to pay such a high price for an old phone. She said "OK," handed my phone back very quickly, and walked away. I was still sitting at the table with the first staff member who checked my phone. When I turned it on, I saw a green vertical line on the screen. I asked her why this happened, because when I gave her the phone earlier, the screen was completely normal--and she even had the original photos to prove it. She tried to avoid the question and said she would go inside to ask. When she returned, she told me it was because my screen already had an existing defect, and that they never even opened my phone. This was dishonest. My phone was working perfectly fine until I gave it to them, and I don't know what they did that caused the damage. Then they pretended to call me about the "risk" afterward. If that risk was real, why didn't they tell me from the beginning, before taking my phone in? If they had, I would have refused the service right away, since my phone was still usable. Battery drain is not a serious issue. But they didn't say that--only after damaging my screen did they bring it up, clearly to avoid responsibility. When the manager came, she repeated the same story, refused to take responsibility, and said the only solution was for me to pay $329 for a new screen plus $89 for a battery replacement. While the issue was still unresolved, she simply walked away to do something else and never came back to talk to me. She treated me with disrespect and discrimination, just because my English is not fluent and because I am Asian. I am extremely disappointed with Apple's customer service and behavior. This was my first time ever getting an iPhone repaired, and unfortunately, it turned out to be a horrible experience. If your iPhone still works, that's fine. But if you ever have a problem, I strongly recommend that you just buy a new phone instead of coming here for a repair--so you won't have to go through what I went through.