Updated my review We decided to try this place again after a couple of years with all new staff I…read morebelieve Thaddeus helped me, they fixed my cell phone camera and home button on my iPhone six plus in two hours and I was very very happy with the result and price Absolutely devastated by what this company has done to us. We brought my boyfriends Xbox 360 here to have the tray replaced because it was sticking they kept it almost two weeks and then sent it back to us. When we got home we tried it out and it didn't work so of course we took it back to have it fixed and after yet another week we went and got it yet again after being repeatedly assured it was fixed. Well guess what it still doesn't work at all!!! The tray either catches now and won't open or it wont stop opening and closing this is ridiculous we paid a hundred dollars to have this fixed and nothing was done we aren't even sure they gave us back the right Xbox as this one is banged and scratched up and the one we took it was in PRISTINE condition asides from needing a cleaning which was also supposedly done (horribly there was dust everywhere still ) we are so disappointed in this result :(

I brought in my ps5 because the hdmi cord was broken. They fixed it and i picked it up the next…read moreday. I bring it home and the ps5 works for 3 minutes and then randomly turns off and it won't tune back on.

This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.

Service is good. We were asked by three people if we needed assistance…read more Sadly it looks like they had a run on the place. Next to nothing for selection. Shelves bare. Wires hanging from ceiling. Son wanted to look at monitors. There were only two. No prices. Not hooked up. Someone said they were remodeling. By far the safest Best Buy I have ever stepped foot in.

I wasn't in the store one minute when the young guy came out and greeted me - I showed him my…read moreiPhone screen and told him I wasn't sure if the screen protector was just cracked or if it was the actual screen itself. The guy said I needed a new screen protector - he rang me up on the credit card reader - while I was tapping with my card he already had the old cracked screen protector off. He wiped off my iPhone screen, put the new protector on, and we were finished - in less than five minutes. I'm still astonished at how fast everything went. And the screen protector cost way, way less than at the Apple Store.

They sold me an IPhone 12 for $230 and the battery didnt even last 3 months and they charged me $50…read moreto replace my battery and my phone still does not work. I do not recommend taking your phone here or purchasing a device from them.

Adding this review for a newish AT&T Store located in Belle Isle Plaza - they offer great plans and…read morehave friendly staff/service. Recommended!

Worst customer service I've ever experienced…read more Had to go to buy a new phone they said I had to pay a bill in order to do it so I paid the bill even though it was already paid and then she said my card didn't run so they ran it twice. It completed both times now $1000 has gone from my account they said call your bank My bank says there are two completed purchases both for the same price Both completed. Had to go back up t to the store because the manager wouldn't answer the phone and explain to us what we needed to do to get our money back only to find out that we didn't even need to pay the bill because it had already been paid and so the thousand dollars they took should have been zero and so now I'm out $1000 until how many days before they get me my money back and you know what they did not care. Horrible customer service. Spent hours of our lives doing this yesterday to no resolution and out $1000 no sympathy no I'm sorry I ran your card twice accidentally just tough that's the way it goes. You can call AT&T support and talk to AI. Absolutely no way I would ever hand those people my credit card again. Poorly managed store poor customer service. Also, as I googled, apparently this is a very AT&T thing to do because they double swipe peoples cards all the time so maybe it's just their standard operating procedure is to steal from people. Be wary of this store and this staff for sure

An excellent store to purchase quality used mobile items. All brands of cellphones, tablets, etc…read more I would check them out before I purchased online. Great prices

Very helpful and friendly personnel that stood behind their product even though it was technically…read moreout of warranty. Got my phone up and running again quickly and efficiently.

We were taken care of by Curtis, the manager. He was very knowledgeable and efficient. This was the…read morebest experience we have had at any Verizon location over the last several years. Thank you, Curtis!!

DO NOT GO HERE. They will add things to your bill you do not ask for and charge an extra device…read moreactivation fee.

Was sent to store on NE 36th street by BOOST corporate office because we needed to buy several new…read morephones and switch over a company plan from another provider, The corp office said this store had in stock what we needed and would be open till 8. Showed up at 6:20 and saw a lady just walk out of the store as I pulled up. went up to the door and it was locked. sign is on, says open, and sign on door says open till 8. Call the number on the door, and it just rings and rings, There is a dominos next door and the guy coming out of there saw me and said "she locks the door sometimes on break, just wait she'll be back" I wait 20 minutes and a lady comes up in a boost uniform, just leaving the pizza place and and unlocks the door and I said "oh you are open? Ive been here almost 20 minutes" she snaps and and calls me a liar, says she was only gone "a couple of minutes" I say I was sent here to buy some iphones and get signed up for a group business plan, and would like to speak to a manager, she chuckles and says, with an attitude, "I wasnt gone but a couple of minutes " "so now you will have to wait until another day" locks the door and refuses to open it, store still open another hour, she sits inside smiles and waves through the glass, so finally I left. VERY disappointed in the customer service. Extremely unprofessional. Complaint made with BOOST corporate and BBB.

My complaint is the NE 36th location. I went here on Thursday March 4th and did an upgrade on a…read morephone. The big sign on the door says masks are required. I never go in without a mask and when I see establishment not following through, I complain but for some reason I did not have my mask on and when I panicked the lady said it was ok. I went to get my mask. Afterwards I noticed the other worker did not have on her mask and when her daughter came in, she did not either. I explained when looking for the phone I wanted one with a good camera and later mentioned storage. I have 128g now and my phone is full. The phone for the upgrade was $99. The non mask worker gave me the sack and my receipt was in there. I made the mistake by not looking at the receipt especially after them saying my total was $178 I asked why was it so much, the no mask worker was more like the manager, she said it was transfer fee, tax and other fees. When my card would not go through she said she added a saving plan and it dropped the price to $163. Later when she handed me my phone she said I gave you a case and it sparkles. It was a case that I would not pick out but my teenage daughter would. Since it was free, I did not complain. Later that evening I looked at the receipt and saw that I was actually changed for the case. I went back the masked worker started out helping and the nonmasker stepped in like she did that day. She said when she deducted the price down, that is money she have to eat up she then went on to explain she gave me the case but have to show it on the receipt and the -50 was the case and the other fee refund. I think because I was looking like I came from the gym, they did not know I was educated enough to know the -50 was off the phone. She then asked did I not want the case and she pretended that she refunded it and it would show up on my card in a couple of days. As of 5 days later, no refund. She also kept saying the phone was 64g and I'm showing her the box says 32g she did a fast talk trying to explain and I left it at that until I contacted BoostMobile and I went to another location to confirm as well. I called explaining everything to the GM, Mr. Sam. He gave no issues with me being able to return. Went last night and the mask worker was there. She had Mr. Sam on walking her through the refund. I told her to ask if she could give my refund for the case, she told him I wanted a refund on the case I bought, I explained, I did not buy it, y'all put it on being tricky. After the refund, I asked for a receipt to prove the refund went through. She said they don't have receipt for that but my entire purchase, case, phone and extra fees was refunded. Well today only $87 was refunded My advice is to always look at your receipt. I hate that these young ladies were so dishonest. This makes for bad business in our community. I should not be charged for restocking or the transfer fee because they sold me something I did not want. I am out of about $80 for something I did not ask for! I only chose a star because twas forced to!

After years of avoiding the Penn Square Mall Genius Bar like the plague, I finally had to set up an…read moreappointment for my new MacBook. We got there a bit early, and everyone was extremely helpful getting us signed in and finding a place for us to sit while waiting for the tech -- that's my fault because we were so early. Oddly enough, our tech could best be described as the PC guy in those old, "I'm a Mac," "I'm a PC" commercials.....and now my age is showing. Anyway, the Genius got to us earlier than scheduled, which was great, but we were happily occupied watching another employee teach a tutorial on Garage Band and then phone photography. Neither of us knew they offered free classes. Who knew there was a reason to fight through the crowd? I don't recommend having Mac issues, but if you do, this is the place to take your machine.

I gave it a week to let me thoughts coalese and to make sure that I wasn't over reacting, and I've…read morecome to the conclusion that if I could rate this place a zero, it would still be too high; giving it a one gives undue credit to it. I'm not an Apple Store afficionado, so this may be a common experience, but it's made an indelible impression on me that will keep me from ever passing across the threshold again. I was diagnosed with hyperacusis and my audiologist recommended I buy some headphones with a flowthrough audio option, so I bought some Beats Studio Pros in June. With them, I got the Apple Care Plus or whatever the "If anything happens to them, you're good" insurance is. About two months later, they failed. No biggie, they're covered. I go to the Beats page to look for where to take them, and the Apple Store was #1. I work at 63rd and May, so it's not a big side-quest to run by on the way home at night. I go to their website to see when they're open, and it states that I need an appointment. I go to schedule one, and there are -zero- appointments in the week in advance you can see. I figure this is obviously a glitch, so I call the store to see if I can get an appointment that way, and the guy who answers listens to my story and tells me that no, you really can only see a week at a time in the scheduler, and no, there are zero appointments available. BUT, since all I was doing was dropping them off (the dude tells me that they don't do anything to them, and even Apple doesn't fix them, they just send them off to be refurbished, and then send you a refurbished pair the same style and color about a week later) and since literally all I was doing was using the Apple Store as a UPS drop point, I could come up and drop them off and just sign the form. Awesome. I work 11 hour shifts, and there was literally no way I was going to be able to take time off of work in order to (checks notes) "get an appointment to literally hand a pair of headphones to someone." So I head over after work, only to be told by some kid that the door that yes, I needed an appointment. I explain that I'm just dropping off the headset. Doesn't care, I need an appointment. I tell him that I literally called that day and was told that I could drop them off without an appointment, and this little skid mark says "Yeah, you and about half of the rest of the people who just wander in." He said it so under his breath that it took me a minute to process his snipent comment, and in the mean time he says "You have to have an appointment so the genius bar can hook it up to their sensors and determine if they're going to fix it here or if it's bad enough that they need to ship them off to be fixed. That, friends and neighbors, was an outright lie. I'd already confirmed the story of the man I spoke with on the phone, when my kid told me hers had done the same thing, and wherever you take them they just send them off. At that point I just said thanks and walked out. I drove to the BestBuy in Norman on the way to my house, walked in, was asked if I had an appointment, explained what was up, and was told no big deal. Five minutes later I sign a form and they shipped them off to swap for a refurbished pair. Literally five minutes is what I expected, what I was told to expect, and what the reality was. It didn't take a "Genius", just someone smart enough to use an iPad to jot down my AppleCare number and get my signature. I now understood why they have cops in the store.