I left a review before for Fouad. He fixed my cell phone initially and put a new screen in for an…read moreextremely fair price for my iPhone 8 S plus. Exactly 34 days after he did that, I dropped my phone in order to keep myself from falling. Even with my protective case the screen took another hit and was shattered. I was four days beyond my warranty and my cell phone repair did the repair for me again and extended my warranty. I felt so happy and grateful for the extension. I don't think anybody tends to go to these lengths to make people happy. I will never use anybody else again! And yes I did pay the good karma forward To someone else that needed help :-)

Fuad, owner, is very courteous & professiional in his work. He fixed broken screen of my Xiaomi…read moreRedmi Note 5 very satisfactory for very reasonable cost. He also put screen protectors on my wife & my phone satisfactory & reasonable cost!!

This store was missing 99% of its demo phones. There was garbage and old marketing materials strewn…read morethroughout. The sales associate was dishonest and signed my girlfriend and I up for services we flat out declined, or were never brought to our attention ($40 a month for protection of 4 phones - we only have 3 - plus protection for a 5th phantom phone). The kicker was the "Free" AT&T TV service that we were told was part of our unlimited package. Cut to two days later and we got charged $55. Avoid this store location if you can. Ps. To the sales associate: You had a great personality. You should use that more to make sales/commission. You don't need to add hidden products to boost your commissions. You're not Wells Fargo.

Completely lacking in customer service skills. After checking the store hours on Yelp, arrived at…read morejust before 10am (it says they open at 10). At 10:15 the door was still locked. When I got inside the person just ignored me and did not ask if I needed any help or had any questions. Then he made a call on his cellphone and I just left. I'm not sure about their service or prices because I never got to that point.

Between the price quotes they gave and the words they chose when answering questions, I was put…read moreoff. I found the prices to be high and the service to be poor. The selection isn't bad, it's the prices and their customer service that turned me off. My original review was a bit harsh so I've toned it down a bit. Sorry about that.

I'd like to give a shout out to Randdie and Isaiah for their truly impressive customer service…read more They spent lots of time explaining the options and working with me to get the best plan. I was very pleased with my experience here... Unlike two other Verizon locations where I had unsuccessful and unpleasant experiences. Randdie and Isaiah are the best! thank you!

Wow wee. Don't even know where to begin! Went there on…read more5/3/2026. Got there early and meet with girl who was so miserable. Did not help or go over options but did try and up sell me an i pad or iWatch as free (but then admitted $7 month service fee for life of phone). Got phone for my daughter drove back to Center City Phila and then realized I got wrong phone since salesperson did not go over options (pro, pro plus). Took my 12-yr old back with me. Arrived at 2:00 pm and was put into que 7 people back. Workers were clueless and miserable and other customers getting irritated. Some employees just walking around or going into back room and not returning for 15-30 minutes. Assistance Manager RALPHIE (ear buds in) and not helping one-person despite the line. Finally at 3:15 p.m. meet with a salesman and tell him need to exchange for iPhone pro. He gets asst manager involved and 30 minutes later have daughter's phone. They again charge my credit card. We walked outside and my daughter realizes salesman gave her iPhone pro plus and not pro. Walk back into store. Same stuff with miserable employees. Asst Manager Ralphie comes over and asks why back in store. Explained to him that got wrong phone. Also told him we had a family dinner about half hour away and needed quick exchange. Handed him cc again to fix. Ralphie goes into back for 45 minutes and my daughter and I stand around. All employees there miserable. Finally Ralphie emerges calling me and 12 yr daughter "BRO" and explains having issue with it but is on phone with tech. I asked why tech if just a return. No response. He goes back into back room. With dinner approaching and a 12-yr old trying to calm down. Go up to salesman and tell him bc he gave us pro max and not pro he caused us to be there over 2 more hours and miss family dinner. He immediately sells asst manager under rug and says Ralphie was one who grabbed the wrong phone. Sit again and wait for 30 minutes. Ralphie comes from back and opens door and says "F_ _ K" as approaching me and 12 yr old daughter. I confront him for cursing and dropping F Bomb in front of my daughter. He blows it off and says was not saying it to my daughter but just saying it. He says still working on it. I said no just transfer money back and cancel order. Go outside and now my daughter phone is shut off. Go back into store and deal with Ralphie again. He tries to get my daughter phone working and tells her to just take pro max on him. Told him she wants pro and does not want large phone. As he was trying to get her phone on salesman tells Ralphie someone one was on phone to walk him through giving her right phone. He does not even look up. I tell him now that we missed dinner go do it and give her right phone. He goes in back in total disgust. As he is in back one of his employees tells me Ralphie was not cursing at my daughter. I said I hope not but would you agree 1) he dopped f bomb in front of 12 yr old, 2) not appropriate thing to do - he agreed with both. Finally got my daughters right phone @ 4:45. Charged for 3 phones still on my cc. AWFUL AWFUL AWFUL EXPEREINCE. STAY AWAY!!!!!!!!!!!

Pretty new place. Phone was fixed while right there in front of me and they were quite nice as well.read more

One good experience, just to bring another device to be charged $25.00 more than what I was quoted…read morethe day before. When I asked why, all I got was I had to do one extra step. The man has no customer serivce. And as i was waiting, 2 more customers came in complaining about being charged 3x for one purchase. They will get the job done BUT at what expense.... SMDH

Google review summary 5…read more4 3 2 1 4.8 (439) Reviews Allpatient 24 questions 22 professional 21 information 11 +6 Sort by Most relevant Newest Highest Lowest Lisa Christiansen 2 reviews a minute ago NEW I've had the need to call Alex several times to walk me through different things with my phone. From changes during updates (that confused me) to apps that installed and were not doing what they should. He is always patient and kind and ... More katiee _ 1 review 5 months ago James was great! His manager and other employees there were great as well. I came in 3 times so I had an experience with each of them. Even on Christmas Eve they were pleasant and helpful. I'm not sure why this review is under my daughter's account but I want to thank them all. - Tara Grzybowski. Mallory McCarthy 2 reviews a week ago NEW Matt and Randy were beyond helpful. They were very knowledgeable and efficient when helping us upgrade. As soon as customers walked in they were attentive and assisted them quickly. Elaine Langdon 54 reviews 5 months ago Matt was wonderful to work with and was able to help our family with their phone needs. His knowledge and understanding of Verizon products was very important and made us at ease to make the decisions we needed to make. Thank you Lisa Christiansen 2 reviews a minute ago NEW I've had the need to call Alex several times to walk me through different things with my phone. From changes during updates (that confused me) to apps that installed and were not doing what they should. He is always patient and kind and let just say dumbs down things for me. If you have any questions about your phone or an app Alex is the guy to help you. Thanks so much for all your help.

This Store was amazing! Matt, Ty, Andrew and James all helped me get a new phone for me and my…read moreparents and also keeping our bill the same! If I could give them 15 STARs I would!!!

Exceptional Service and Transparency - Highly Recommended! I…read morecannot recommend JJ Electrocity (740 Red Lion Rd) enough! I brought in my Samsung Galaxy Note20 Ultra 5G after it suddenly started draining the battery in minutes, wouldn't hold a charge, and forced itself into a "safety lock" airplane mode that blocked access to all my photos, contacts, and documents. I was panicked thinking I'd have to buy a new phone and lose my data. From the moment I called, the owner, J, was incredibly helpful. When I arrived at the shop (located right at the intersection of Red Lion & Verree), I was greeted with a warm smile and a kind personality. The most impressive part of the experience was their transparency. They have a camera at the technician's desk linked to an overhead TV screen. J and the tech showed me a magnified view of my phone's internals so I could see the exact damage to the battery conductor/connector. I was even able to watch the technician perform the repair live on the screen! It was fascinating and gave me total peace of mind. They had the exact part I needed in stock, and instead of walking out with a "dead" phone, I walked out just an hour later with my device cleaned and working perfectly. While I was waiting, I noticed a steady stream of customers dropping off and picking up laptops, game consoles, and cell phones, which clearly shows how much the community trusts them. They also have a great selection of supplies like cases, chargers, iPads, and Ring security cameras. If you need any electronic repairs, go to JJ Electrocity. Fast, honest, and expert service! The business is known for its fast turnaround times, with many repairs completed within an hour, and they offer competitive, honest pricing.

if you wanna get a PlayStation fixed, do not go here all they do is play in your face and then all…read moreyou do is pay for it and then they give you a warranty and then you end up having to go back because they didn't fix it the first time and then you keep going back over and over again and that shit never fucking works. Don't spend your money here.