On March 2 I paid my Internet bill as usual at the Howe ave store. Not only were there 12 people in…read morethe store waiting to be helped. There were two people working the whole entire store working the registers not only did I wait an hour and a half to pay my bill. There were four people ahead of me didn't even get helped. I blame the supervisor for this. If I could give this store zero stars, I would.

Constant outages and poor customer service. When I called to cancel my service, they kept trying to…read moresell me a different plan. It took me 25 minutes and getting pissed off to finally get them to cancel.

The owners have always got right back to me promptly anytime I've ever had questions or did…read morebusiness with them!!! Thanks guys!!

My Samsung Galaxy Note 3 sat in about an inch of water for a couple of hours. I tried the rice…read moretrick for a few days, then I tried the freezer trick, but still no screen function. I took it in to the Verizon store and they kindly told me it was all over and I should look at picking up a used phone - it seems the Note 2s are going cheap on eBay. But then I was directed to GetMoe and on the SAME DAY I took in my dead phone, Moe had it back and running! Like MAGIC! I used to manage a technology store where we did in house repairs, so I know a little of what is involved. Moe did a fantastic job and he had the tools and parts needed to service all the big brands. If your cell phone is busted - go see Moe! NOTE: GetMoe may not be open right at ten am. Call ahead if you're making a trip to the store, and make sure they're open.

Howe rd cuyahiga falls used to do tech support, store now only wants to sell. Made an appt t change…read moreemail on account. He was rude, arrogant, condensrning. Told me I have to call customer support. They just sell not help. Took 45 minutes with patient man on phone to change. I only have a flip phone. Here is an idea for Verizon. Buy the elderly like a smart phone and pay my monthly bill. I will NEVER go here again and I had been there over 8 years getting phones. And tech support.

The people at this store were very nice and patient with me. My new phone wouldn't activate and it…read morewas frustrating. Ome employee that helped me out did a wonderful job . Sorry I don't know his name

Very friendly and helpful people at the Cuyahoga Falls office. We switched to AT&T in November and…read moreare very happy.

I will NEVER return to this location. Walked in with the intention of switching companies and left…read moreconsidering a lawyer. The man was talking inappropriately about a female employee and I immediately turned around and walked out. Whoever the baldish man is, he shouldn't be employed here if this is how he speaks about women. Another customer outside said that he's always like that. Said that he drops other customers if a woman walks in. I'll stick with Verizon.

I had a terrible experience. I bought my daughter an iphone. I paid in full and then still was…read morecharged monthly installments on my bill. It took three months and five conversations with customer service to straighten out the transaction. When I went into the store to try to straighten it out the store manager was disrespectful and gave me the wrong number for customer service twice. The clerk who made the transaction would not speak to me or even look at me. Suspicious.

Horrible experience. My phone charging port broke so my phone was dead. My most urgent concern…read morewas retrieving pictures, videos, etc but regardless of whether that would (or would not ) be possible, I wanted (and needed) to buy a new phone. I was told by a sales associate that it was impossible for me to upgrade because of the fact that my phone was broken, rendering it an impossibility for my phone to receive a text code from the company. At every turn I was told, " not possible. " I am not at all tech savvy but everyone I've spoken to, regarding this experience, has actually laughed and said that this store location is a joke and should not even be open. It was like they were trying to discourage sales. I went to the t mobile store in cuyahoga falls. They were wonderful and very helpful. Was it possible for me to buy a phone there? It absolutely was and I did. T mobile in stow is terribly inept.

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!