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T-Mobile

2.4 (14 reviews)
Closed • 10:00 am - 8:00 pm

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2 months ago

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9 months ago

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4 years ago

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1 year ago

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2 years ago

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3 years ago

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5 years ago

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3 years ago

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6 years ago

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4 years ago

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6 years ago

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7 years ago

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7 years ago

If I could give no stars I would. I would prefer to drive to the next town over which is 30+ minutes away than to come to this store again.

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7 years ago

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CenturyLink Store - They divert customers to chat and while waiting for their response, they try to quit the chat.

CenturyLink Store

(15 reviews)

I don't ask for anything spectular out of my internet but they are greedy and awful and they know…read moreit - they are the only provider in my area so they can charge what they want. $45 for 10 mpbs download speed. And that's with your own modem. Renting theirs puts you at $60/month internet. I did my research and found a modem on Amazon for $40 - do not rent theirs for $15/month. You can't go to their brick and mortar stores because they are all closed. You cant buy modems at Walmart or Best Buy because those places dont sell dsl modems. You have to deal with their chat or customer service, who can sometimes be ok and sometimes not, they ask you a thousand questions before you can even get your question asked. I had a technician come out once to fix my internet and the problem was a bad cord. He was nice enough to not charge me $85 for it being "my fault" (previous homeowners dog chewed it) but they CAN charge you if the problem is with a cord on the inside of the house. Only leaving 2 stars due to some of the staff being understanding/efficient at times. In a wind or rain storm expect to have to call them to send a signal to your modem.

GARBAGE SERVICE! Because of no weekend support, I had to call on Monday morning (8:30 am) and…read morebecause the wait time was over 30 minutes, they directed me to chat. I followed chat, spoke to a Kirk who said he was going to "own the experience" and would have me contacted when the issue was fixed as I was informed "your service is currently being impacted by an area equipment issue." At 4:30, I called and the waiting was 45 mins. I chose chat again, spoke to a Daisy Jean C and she was dense. I'd answer a question, she'd respond with, "ok," and then three mins later get a message from her asking if I wanted to abort the chat because she hadn't heard from me?! Finally she tells me that they needed to send a Tech out to my home, then when I'd responded, she'd already abandoned the chat. I called customer service right after and she never submitted the service request. **GARBAGE SERVICE! Go ANYWHERE else.**

T-Mobile - mobilephones - Updated May 2026

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