I came here a few minutes before closing time and I could have easily been brushed off. I was very…read morefortunate to receive superlative customer service from Mikey, one of those genuinely good persons whose warm yet professional work ethic is not motivated by self-aggrandizement or competitive recognition. All the while, he reminded me of how my wifi modem issue was as important as his schedule. He was selflessly generous with his time and knew how to listen without being judgmental. I also noticed how courteous he was with other customers who clearly did not feel rushed or disenfranchised after leaving.

Came in here with my Dad, because the current promo today let's me trade in my old S10+ and S20,…read moreeach for $800 value when traded on the Magenta phone plan. And Kevin was so patient and thorough while helping us through 3 phone trade ins. Their system was down, and we hung out here for more than expected but it's nice and peaceful in this store. And not crowded at all, so we were standing... had a table and chairs to relax while waiting.

Eric gave my iPhone 13 Pro a total makeover, repaired the shattered back glass, replaced one camera…read morelens cover, replaced phone battery (non OEM), and installed a new screen protector for $145. Everything took maybe 30-40 minutes. Big up Eric!

My iPad screen looks brand new was cracked reasonable price.Go with someone parking is bad but…read moreservice was great will definitely use again

I bought a pair of earphones from here. They didn't work so I returned them. The owner not only…read moregave me a refund, he gave me a sweet cool new pair of earphones FREE. I mean when do you get a free pair of earphones after a refund?! What a store, great job, hope to see them franchise.

Customer service is very good. Very friendly staff. They have a wide variety of products at good…read moreprices.

My experience was great. I was greeted by security office, Melissa, who was very informative about…read morethe process. She was very pleasant and answered all my questions as I waited. Yeasin helped me with my trade in and he was very patient with me and made many helpful suggestions. I am very pleased with the whole experience.

This was the worst customer service especially from their assistant manager, Almando B. He was so…read moreunhelpful, unresponsive, and untrained "manager", if you can consider one who doesn't manage, but deflect and blame Verizon Fios and cite laws how they can't provide the contact info of the manager when he shared his own business card. Clearly, he was not trained in customer service, especially for the elderly or those with disabilities. Some issues included: 1)You'll get skipped in the queue despite checking-in and verifying your account with a shirt color to identify you. 2) The manager wouldn't even consider crediting a bill for no wireless service for 11 months after activating a second eSIM on an iPhone for a week in Japan. 3) He'll also will send you on a wild goose chase deferring the problem to Fios internet when their wireless store has signs to tell you to bundle mobile and internet without telling or guiding you how to ensure you benefit from this bundled mobile/internet discount, which disappeared for our entire family with three separate phone/internet accounts for five years or more repeatedly despite being loyal customers for over two decades of being screwed by Verizon's staff. 4) No accountability to know what happened in a digital era where their records tell you nothing to help you troubleshoot who did what and when for justifying how your cell phone bill jumps from $35 to $70/month for a wireless plan. 5) No guidance to explain or brochures on the on the types of plans they offer except telling me to check a "billboard" when there was none except for me to infer the dysfunctional touch screens were supposed to show me the types of plans and pricing (instead of not being able to get passed the start screen). I could list an ongoing list of issues as supported by the 2 out of 5 star rating from over 100 reviews. I would never go back to this store except to ensure the poor precedent set is stopped and improved. It just reinforces the poor reputation of Verizon as a vulture or villain when it hires and lets these issues recur at the expense of frustrated customers who try and figure out how to make these two departments within the same company collaborate for their interdependent deals without any resolution because they can get away with the worst service repeatedly without any consequences.

Worst customer service ever I asked for number sharing…read morequestion.Instead of explaining,he asked me to call customer service and said that we are busy right now because of iPhone launching season. What a customer service Verizon!

After my first month whit Verizon my nightmare was just beginning, my first bill came for more than…read more$ 600 when it was budgeted according to the seller (George who pretends to be the manager) at almost half of this amount. ADMINISTRATIVE CHARGES CHARGED AND TAXES ARE NOT INCLUDED, and sellers knowing this, do not communicate it to the customer. Telephone customer service is bad, when the representatives do not know how to answer a question they hang up, not counting that the waiting hours are insane. Do not trust these vendors are able to hide important information in order to bring customers to the company. NO RECOMIENDO ESTA OFICINA LOS VENDEDORES MIENTEN DESCARADAMENTE Y LAS FACTURAS SON MÁS ELEVADAS DE LO QUE ELLOS DICEN.

Be Careful With This Place!…read more I brought my computer in because it wasn't turning on, and at first the owner seemed helpful. He told me it was a "simple power issue" and said it would cost around $50 to fix. A few hours later, he called me back and suddenly claimed there were multiple problems--now the motherboard "looked suspicious," and he said he might need to order special parts. I asked for proof or photos, but he just talked in circles, using a bunch of technical words to confuse me. It felt like he was making up issues just to raise the price. He said, "I already opened it up, so I have to charge you either way," and then mentioned a new fee--conveniently just under $100. I ended up paying more than double what he originally quoted, and my computer still wasn't fully working when I picked it up. It honestly felt like a scam. I saw another customer arguing with him while I was there, saying something similar. Avoid this place if you don't want to be tricked into paying for "repairs" you didn't ask for. This place is not professional!!!

Very good! He made my iPad fixed like brand new and I was happy he does really good repairs, I…read moreprefer you go to him. 5 stars!

I been with t-mobile for long first account open here ,I been coming here for help or buy phone for…read moremy kids best place name franci was bery helpful thank you for you help I really recommend place like home feel welcome .

Employee named Kelly was very knowledgeable and provided excellent customer service. Also helped…read morethat she is bilingual.