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    T-Mobile

    3.5 (11 reviews)
    Closed 11:00 am - 7:00 pm

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    T-Mobile

    T-Mobile

    (5 reviews)

    T-Mobile I have had the worst experience with T-Mobile for…read morethe last 2 years. Between being billed for 2 different phones with the same number, being charged for a phone that was supposed to be free, and coverage so bad that my phone was unusable for days on end, I finally have been freed from the grips of T-Mobile. I would never want any family member, friend or anyone I care about to have T-Mobile. When I broke my phone screen to the point of not being able to use it anymore I went into my local T-Mobile store because I had recently gotten a promotional email about being able to trade in a phone in any condition for a free upgrade. My original phone, that I paid for in full upfront 3 years before, and never had any problems with, was very outdated so I was very excited for a brand new phone. When I arrived at my local T-Mobile store I was told my phone didn't need to be traded in for the free upgrade. I was also told that I would only be charged the same amount that I was currently paying, $55. I went from an iPhone 11 to a new iPhone 13, and was very happy to be able to keep my original phone number. About a month later I realized I was being charged for my original phone line, $55, as well as my new phone line, $88. While my original phone had been completely turned off, and had no SIM card in it. When I got my new phone I was told my monthly bill would not go up from $55, but clearly that was not the case. Due to personal reasons I was not able to immediately go back to the T-Mobile store to have the issue fixed. When I did go back, about 3 months later, I was told the manager was not available. I was fine to talk to other associates, however they were not able to fix the problem and ended up calling the manager, on speaker phone, when he was told the problem responded with "why did that bitch wait so long to come in?" After this event I was assured I would no longer be billed for 2 different accounts, this was not the case. I was billed again the following month. When I went in store again to resolve this issue I was meet with the manager who spoke to me in a very condescending tone and told me maybe the problem was with my bank and not T-Mobile at all. He, once again promised me the issues would be fixed and he went as far as telling me he would call me personally next month to make sure I was not double charged again. The following month when I was double charged again and received no phone call to check I was very disappointed and frustrated. When I went back to the T-Mobile store yet again I was told by the manager he would "have never called me and I was stupid to assume so." I was very upset by the way I was being treated and just asked for the problem to be solved, I asked for a corporate phone number or email I could get in contact with, but the manager refused to give it to me. After this event the issues of being double charged time after time again was solved and my account was credited for only what I was over charged. I was then charged $88 for the next 20 months until I paid off my new phone, that was supposed to be free. This was just one of the many issues I have had with T-Mobile over the years. With my busy work/life schedule I am not able to have a phone that only works half the time. I am very happy and confident in my decision to be leaving T-Mobile. I hope I will be able to save one single person from T-Mobile.

    I have to Sally at the Niceville location was very helpful on getting me connected with Apple and…read morewhen I got my phone, she was very helpful helping me set up my phone. I want to thank T-Mobile in Niceville thank you so much for all you've done for me, Jessica Williams.

    T-Mobile - mobilephones - Updated May 2026

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