5 Stars for AMAZING service when I was in a pickle with a broken phone on a work trip. Shout-out to…read moreRaymond, who was the real MVP and got me sorted out. I was recently on a work trip and broke my phone. I happened to be at a hotel across the street, thank goodness, because I was able to walk over and get it taken care of. Raymond took great care of me and helped me sort through all the technical questions and absurd questions I had (as someone who usually let's a partner handle tech issues). I ended up purchasing the new phone and coming back the next day when I had more time to have my data transferred over and get it fully set up (something I could've done on my own, but I would've screwed it up, so I opted for the professionals to help me). Raymond was there both days and helped make sure I was fully good to go before sending me on my way.

Zero Stars. Rude, Incompetent, and Deliberately Unhelpful…read more Let me set the scene. My phone died. I pay for AT&T insurance. Two days later, a replacement arrives, only to discover that AT&T's own system won't let you transfer an eSIM from a dead device to a new one. Not my fault. Not my problem to solve. But somehow, it became exactly that. Everything online failed. The app failed. I was forced to visit a store in person. Already an inconvenience. What happened next was completely unacceptable. The moment I walked in, the rep was visibly annoyed. His first words? "You should have done that over the phone." I didn't have another phone. That's why I was standing in front of him. Then came the identification issue. I presented a digital driver's license and a Georgia DDS-issued temporary license, both of which are legally recognized by federal, state, local, and financial institutions. The TSA uses these documents to board passengers onto aircraft. Banks accept them. Courts accept them. AT&T does not. His explanation? "Security." That word doesn't mean what he thinks it means. When I pushed back and asked for clarification, his response was, and I am not paraphrasing "I'm not doing this today." There was one other customer in the store. Four employees on the floor. I had an appointment. There was no reason for this level of indifference except a complete unwillingness to help. I had clearly interrupted something far more important, his coffee and his phone screen. When I asked for his name, he refused to give it. A colleague stepped in and offered a name as "Jim." Whether it was real is anyone's guess. Based on everything I witnessed, I'd say probably not. The result? I had to drive unannounced to a friend's house, because I had no working phone to call or text ahead, just to use their device to reach AT&T customer service. That call took over 30 minutes, not counting hold time. All of this because one employee decided customer service wasn't on his agenda. When employees feel comfortable refusing to give their name, dismissing legally valid identification, and responding to frustrated customers with open hostility, that's a management failure from top to bottom. I would not recommend this location to anyone. There are other AT&T stores, other carriers, and frankly other options entirely. AT&T, do better! Your customers deserve it.

5/6/2025 David and Ivan were great. My battery was replaced…read morein less than 20 minutes and I had a nice conversation with David. He has been there 15 years. He was extremely helpful and gave me a new case for my phone. He told me the Samsung A models were built to be discontinued in the future and it would be best if I were to get an S23,24 or 25 when/if I decide to get a new phone. He said the A models only last 2 years which is correct. He told me I could bring my old phone in and transfer the data from it to my current phone or if I wanted to wait until I got a new phone, they could transfer the data to it too. Said it would take about 30 min and cost maybe $65.00.Love my new case.

Service and product quality were great!!! I really reccomend this repair shop!!! He explained me…read morevery kindly and suggested good options.

Employees were very unhelpful, they make buying a new phone feel impossible. I would not go to…read morethis location unless you plan on buying a new device with cash.

Cameron at the Ridgewalk store was so patient and helpful when I purchased my new phone today. As…read morean older person who doesn't like change, Cam walked me through the process slowly and calmly. This is a great store with friendly staff!

Outstanding customer service at this AT&T location. The sales and management team are truly…read moreprofessional and patiently answer all your questions without hesitation. Refreshing experience in comparison to all the past experiences Ive had at similar locations. 100% will come back here for any future needs.

Dishonest business, played bait and switch with my phone and lied about a exchange credit just to…read moreget a upgrade sale when they were called on it they refused to give their names and owner has refused to correct this. He was present during the original transaction. Be ware find another location. i called back to ask for escalation to correct the mess up they did and was refused this i am told is a AT&T policy for all private owned stores, what are these dishonest people hiding. store manager Alec made a charge on my CC without my permission when i found out i called and the store refused to reverse i am waiting for this to post to file Fraud and also criminal for cc fraud. FOLLOW UP : what was done ,AT&T confirmed the wrong doing by this private owned store, made it right, but you may want to go to a Corporate Store to insure you do not get hustled, and dishonest practices from stores like this one

All solutions under one roof, great prices. fixed my iPhone on the spot with free tampered glass…read more appreciate. keep it up.

Outstanding! Patient, knowledgeable, professional but still family. Worked to make everything we…read moreneeded come together seamlessly!

Excellent service from Chelsea she immediately got what I wanted and got me setup and out the door…read morein about 15-30 minutes. She was very tired after spending several hours transitioning four phones from sprint to t-Mobile. I talked with her earlier customers and they said she served them very well also. Nice friendly place.