Each staff member I've dealt with at this store is knowledgeable, professional, and patient. They…read moregreet you with a smile and address your needs as quickly and efficiently as possible.

This is why you should not go to local Verizon stores..... They are passing on used phones as NEW…read moreONES!!!!! I wanted to upgrade my 1Phone 8. Becca came out with an "opened-unsealed box...iphone 14 was all that they had, in black. The box the i14 came in was not sealed and was not even the same model!!!! The box is for Iphone 16e!!!!! I decided I did not want to pay for something I did not want. I would be more satisfied with a newer version and in a color that I want. I went in the next day and asked if I could exchange for a i17, and Rebecca said of course, we can order that for you and She reactivated my old iphone 8, I left the store with the i14 and a dummy phone #. I left the phone in the box in the shopping bag that she gave me on the floor board of my car all week. I came back to pick up the i17 in lavender. Rebecca takes out the i14 to inspect it and finds a little pinhole, not even a scratch and would not exchange it for the i17!!!!! I walked out, and called Verizon customer service.....Now I am being charged for to phones at full price!

I signed up in December and was promised a $200 store credit as an incentive. It's April and I…read morestill haven't received it. The district manager has definitely dropped the ball here. Be SURE to get everything in writing and take photos of paperwork. I'll get that $200 eventually... but be forewarned!

5 Full Stars. Excellent customer service by Sebastion who…read moreis highly skilled and communicates to adjust to my level of understanding and needs. The. Best. Thank you

You can't find better technician, professional knowledgeable and experienced. We have experienced…read moreonly the best service possible, no guess work about what is going to be done. Thanks Lucas and Aaron

I was charged $1,600 to replace the following items, I purchased the items myself so it was install…read moreonly ! They also charged almost $200.00 just to wLk 50 ft and shut off the main water supplie. New insides for 1 toilet, install a new garbage disposable and faucet on sink. It took 3 visits to try and stop the toilet leak and it stills leaks. I'm so intimidated by the 2 grown men in my home. I'm an elderly woman and it's just me and my dog. Upon the visits I was feeling very uncomfortable, I wish I had someone here to back me up. I wouldn't recommend them to ANYONE . That man spike so fast and shoved a notepad, computed, under my nose and Said sign here and here and here. I don't see well I trusted him at 1st and ended up with a $1600. Bill. I wish I'd never called them ​

McKenna is amazing. We were here with a phone issue and she was patient, kind, honest, and very…read morecompassionate. :) I'm really grateful for her patience and compassion. My friend needed a phone and was traveling, and she was kind, helpful, and really worked with us when our account got locked. I am very impressed and thankful for her. The store wasn't busy, was clean, and they have the new iPhone to check out. Easy layout, good parking, and lots of cool things to check out.

I visited Russell Cellular in the Village of Oak Creek and spoke with the store manager, Allen. I…read morebelieve it was Friday, 11-14-2025. My intent was to inquire about the Galaxy A36 5G. Alan did not have that model in stock but did have the Galaxy S25 on display. I explained to him that the model I have is old with only 128 Gb of storage. He gave me a quote for the S25 including a trade in with my Galaxy J7V which I stated I was happy with except I need something with more storage capability. I believe after I told him I did not want to spend that much he confused the heck out of me when he referred to a grey box device and after looking up my address stated that my address now qualifies for service but it may be a limited time. He stated he would not charge me for the activation fee since I mentioned earlier that I had a disappointing experience with Verizon when I purchased the Galaxy J7V. He never once mentioned that the grey box device was for 5G Home Internet and never once mentioned the cost of the service. I never mentioned anything about wanting or needing or interested in replacing my home internet. I am not tech savy at all and sat there extremely confused thinking the grey box would be used to activate my phone should I purchase a new one. I understand a sim card is used to activate a new phone so in my confusion I thought the grey box was something new and somehow connected with setting up a 5G phone. He even mentioned I should take the grey box and if I find the Galaxy A36 5G which I initially came in looking for I would be all set. When I got home I started researching what the grey box was and finally discovered it is a modem for 5G home internet. At that point I felt he was trying to deceive me into signing up for 5G home internet. I called his store twice leaving a voice mail message explaining who I was and I had some questions. He never returned my calls. Now I understand why during the time I was there no other customers came in and the store had a limited display. Since that experience I have noticed a lot of advertising for 5G home internet. Are dealers tasked with selling a specific number of 5G home Internet and that is why his communications were not transparent or is he simply desperate for sales? When I mentioned to him what my monthly service fee for my Galaxy J7V he stated I was being screwed. Now that I have had two bad experiences with Verizon I will think about switching carriers. I also feel the need to write to Verizon corporate about my experience. I also might ad during my visit he mentioned a few time his first concern is providing good customer service. How laughable is that?

If I could give them a minus star I would give them-1000000000 starsThese people are criminals! I…read morehad built up a large credit on my account just in case I didn't have the money for my bill. I'm disabled and on disability so I never know if an emergency will need to be paid and I won't have the money for my bill. I ended up leaving cricket and they wouldn't refund my $711.00 I wouldn't recommend them to anyone! I'm so upset and I need that money!! But they keep saying that they don't have a refund policy. I call BS!!!!!

There was a guy visiting from the Cottonwood Store who really helped us out! We were able to…read moretransfer my dad's number much more easily and faster than I expected! And the price for 4 or 5 phone lines is a super good deal!

Reanne is always helpful, knows her stuff, and has sold me tablets to phones. Recently I purchased…read morethe new Verizon 10.1 tablet, she set this thing up fast and got me on my way. I'm very happy with this store. When compared to the new corporate Verizon stores this place is stellar.

i tried to buy a sim card for my no-contract plan but Chad could not find one, even though he…read moreassured me he could. then the next day when a sim card was finally found, the woman at the front desk tried to charge me for a $35 "activation fee" which is only good for 90 days, but the verizon 800 number has no such activation fee. at least Dezirae did her best to attempt to help me.

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