I was in a situation where most have found themselves at one point or another. Had a car rental and…read morenone of my phone charger connections were working with the rental. After going to target & Walgreens and having no luck, Jessie the store manger went above and beyond what I expected to find me that charger. I was able to get back on the road to my vacation destination with my family on time. Thank you Jessie!

Over the last 5 years, have been to the AT&T on north Nevada and the store at Shops at Briargate…read moreand would rate the north Nevada store at a ZERO and the Shops at Briargate a 1. That being said, i recently had a problem with my bill and after the foreign customer service person couldn't fix the problem in 1.5 hours on the phone, I read the 5 star reviews of the store at Prominent Point. I skeptically went there for help. Long story short - There was very little wait time, and I was met by a nice cheerful young man named Nethaniel who was not only willing to help, but was a pleasure to deal with. He fixed my problem quickly and efficiently and now I'm the latest reviewer to give 5 stars for this business. It's my full intention to never walk in to another AT&T building in this town except the one on Prominent Point. If you're going to buy a phone, I suggest you buy it from the Prominent Point store! Thank you to the people there, for knowing what customer service is supposed to be about!

Okay but a little impatient. I brought my iPad and MacBook at Best Buy where the employees are…read morejust as knowledgeable and a lot friendier.

Very disappointing experience at the Apple Store in Colorado Springs…read more I had a scheduled 2:10 p.m. appointment for a battery replacement, yet I waited 45 minutes just to check in. I was told the repair would take 1-2 hours. However, I was later told there was only one technician handling repairs and that my pickup time would be 7:20 p.m. If the store was operating with only one repair technician and could not complete appointments within the timeframe quoted, that should have been communicated upfront. There is no reasonable expectation that a customer with a scheduled appointment should wait 45 minutes to check in and then be given a pickup time more than five hours after the appointment. This was poor scheduling, poor communication, and a frustrating use of my time. Apple needs to do better at managing repair appointments and setting realistic expectations for customers.

Both employees were free when I went into the store, and both approached me to help. Great…read moreexperience! Ultimately, Caleb is the one who ended up helping me out, and he was knowledgeable and personable. I highly recommend this business.

Russell Cellular Verizon, Albert Pike location, Hot Springs, AR charges a fee to transfer data,…read morepictures and apps from your old phone to your new phone. Abby Betts, store manager tried 5 times to set up my email and couldn't do so. We made five trips to Russell and the email app I use from the old phone was never set up so we returned the phone for a refund based on incomplete set up service. Russell Cellular Verizon charged us $180 to take the phone back. They say this is their restocking fee. I paid a set up fee and my email app from my old phone was not set up as I was assured by their store manager. I told MS. Betts I was not tech savvy at the first visit and she said, no problem we do set up all the time. She became less interested In fulfilling their paid set up obligation at each visit. Lastly Ms. Betts told me she couldn't transfer my email app from the old phone. I regret I ever walked into their store. Based on my terrible experience at Russell I give them one star and that's only because there is no option to give 0 (zero) stars. Beware! There are better and more professional customer oriented choices in Hot Springs, Arkansas

I came in to address a Windows lockout on my laptop and they had me fixed and out the door in under…read more10 minutes. My heroes! Will definitely use again (when needed). -CC

Dishonest and awful. Overall they have no accountability, lack of professional customer service,…read moregodawful diagnostics, and abysmal integrity. To be precise, my mother went in to have my brother's Switch repaired, which to anyone obvious it's a USBC-Port issue which Google claims UBreakiFix can in fact fix - they don't ask any questions, plug a chip into the device, claim it's the battery, then take the device. She paid 140, wasn't even called that the repairs were done, then after picked up and plugged in at home, the Switch still doesn't work. She calls, no refunds, they tell her they can't do USBC repairs, which is absolutely ridiculous. Instead of offering at least half the 'repair' price back or the entire thing free of charge since they didn't even fix the issue, they simply say 'no can do'. These guys could've at least tested after 'repair' that the battery was even the issue and gave a call and stated so, even directed us to another place that has people who do microsoldering to fix the issue, because the issue CAN be fixed - they either don't have anyone with the knowledge to do the repair or quite frankly, they enjoy ripping people off. Multiple negative reviews that exist about UBreak follow this trend, so our fault I guess, but DO NOT take your devices here if you want honest work done. These guys will rip you off; fail to fix the issue, do nothing, pretend to be courteous in a response to their negative review, and overall fail to make up for their shortcomings. DO NOT take your devices here.

After moving from Viasat, CenturyLink seems like light speed, though I haven't had the misfortune…read moreof losing my connection yet, I anticipate it will happen though and for that I'll still fall back on Viasat (which is by far the worst internet provider I've ever had). CenturyLink's customer support is awful, calling them for anything, trying to get a hold of the right people, getting a new account activated, it's all a horrible joke. However, the onsite technicians make up for it all the way. The guy that came out today was super nice, he helped me get my connection fixed, he setup my internet and made sure I could get online before leaving. By far he made up for all of the grief I've had so far with this company, but I'm still giving them 3 stars because it's 2021 and they've had plenty of federal funding and aid to expand their broadband network and we're still in the dark ages. A 10 mbps connection is NOT broadband in 2021. What they've done is borderline criminal.

Moved to Colorado Springs last Friday, 15 August. I was super excited to get set up with…read moreCenturyLink as I've never used them as an internet provider before. Come the day that I finally get setup on 20 August, the service itself was unbelievably slow. I had to go with a 100 mbps speed because that is the current limit at my apartment complex, but I was assured it would meet all my needs with my devices and activities, so I went for it. In less than 24 hours, I cancelled my service because I could not stand the buffering, delays, and colossal speed on just my computer alone. To make matters worse, you'd think they'd have some policy for new unsatisfied customers who are looking to cancel their policy in less than a day. Instead, their way of saying bye is charging you for their service for the next 30 days even if you aren't using them anymore. Their excuse? "We are here for you in case your future provider doesn't meet your expectations until the service is cut off." CenturyLink didn't meet my expectations, and I was lied about how good the speeds were. I shouldn't be punished by paying 30 days of service!!! Even if another company didn't provide what I wanted, I wouldn't resort going back to them! First and last time ever using CenturyLink! Good riddance.

Please help 2 disabled veterans were left phoneless. We wanted to payoff our phones to change…read morecarriers and Store manager at sprint store, Nevada ave Colorado Springs said we didn't have to. They locked our phones and we have been phoneless for 2 days. I am legally blind and husband is disabled veteran, We have no way of getting help if anything happens to us. We tried paying our phones 3 times and Sprint did not let us. Our phones have been locked for 2 days now,they don't have our account numbers because our account was deleted and to reach them my husband had to use a borrowed phone. My husband is on a borrowed phone and has been talking to a manager for 2 days now. They claim there is nothing they can do and has literally begged the supervisor on the phone to assist him.There has to be a place we can file a complaint to Please advise or forward to someone who can stop the mistreatment of the elderly and disabled .I have filed a complaint with the sheriff dep, center for aging and state attorney ,better business bureau . Going on social media now. 2 elderly disabled veterans who have served our country and have paid their bills on time should not be mistreated. Let's not forget the time off taken from work to help solve the issue created by XFINITY, NOT US, THE GAS WASTED TO GO TO THEB XFINITY STORE(As RECOMMENDED by XFINITY STAFF) twice to no avail, the stress of having another stroke because of this WITH NO MONETARY COMPENSATION OF TIME WASTED and the LACK OF TRAINING OF THE XFINITY STAFF.

This is the most scammy company ever. They don't give you the full details of your bill and charge…read moreyou for hidden fees. They don't have customer loyalty at all. One representative will tell you one thing, and then another will tell you something else. They never are consistent and they always try to upsell you garbage when you come to them with a valid concern! The internet is crap and always has outages. I do not recommend this company and I highly recommend using another Internet service.

THIS IS HOW IT'S SUPPOSED TO BE!!!!…read more After being completely ignored at the Verizon Go Wireless joke of a store in Monument for 20 minutes I decided to make the drive here. Upon walking in I am told "We'll be right with you." Ah yes. Thank you for acknowledging I am alive and in your store. As opposed to the Monument Go Wireless where three workers said nothing. There I stood, like a chooch totally ignored. Next a friendly guy named Tom walked up to me within minutes and asked for my number and why I came in. He then told me there's about 6 people ahead of me and it's gonna be about 25 minutes. Perfect!! As paying consumers what we want is to be respectfully acknowledged, communicated with and told time parameters. Not complicated. Tom nailed it. The Monument location was a total fail. No respect. No acknowledgement I was even alive. No communication at all. No time parameters. Just stand there like a dummy and be ignored for 20 minutes then leave furious. Do yourself a favor and never go to the Monument, Colorado Verizon Go Wireless store and come straight here!! Tom will be looking for you!

After several disastrous hours on the phone/chat with Verizon, I gave up. I booked an appointment…read morewith this Verizon store and received outstanding service. Derek spent multiple hours helping me sort out an issue made overly complicated by online Verizon support. Everything that was promised to me was executed. I recommend booking an appointment before going to this store. This particular location can be extremely busy, but I watched every employee greet each walk in customer immediately. I also want to highly commend the Store Manager. He was working just as hard as every single employee. I have worked in human resources for 30 years and this store is run very effectively within the parameters corporate has allowed them. I said this because corporate Verizon really should expand the support tables in this store.

My husband and I went there yesterday to get some information about my current plan. Trevor was…read moreextremely helpful to us. He provided information without being pushy, which is exactly what I want when shopping around.

"Sorry, we just don't care so go somewhere else. Sorry you…read moreare stupid." Just terrible. Last year, I went to this store to buy an iPhone 14pro. They said they couldn't get any but I could by the 14 plus. I didn't care about the difference in cameras so I bought it. Purchased their "lifetime replacement" screen protector on their recommendation so I wouldn't have to worry about it again. Went back in today as my screen protector had some cracks and they told me to go pound salt. The very kind employee tried to help me and then.... enter management. The manager came out and spent 5 minutes talking down to me and then talking crap about the iPhone 14 plus and how no one bought them (what???) and so although they had screen protectors that fit my phone, they wouldn't honor their lifetime guarantee and I should go to another store and try my luck there. Not one "I'm sorry" or "this is on us." He made it utterly clear that I was an idiot for buying this phone as well as anybody else who did, and he gave no s$&ts that I gave them $40 for a $8 part or that they had promised to replace it. Didn't care that I had bought 4 phones from them in 4 years. Didn't care didn't care didn't care. Awesome. I pointed right at their lifetime guarantee sign set just 5 feet away and he just shrugged and made it clear I was being unreasonable. Never going back again. The statement seems to be "you are stupid for coming into our store, and if you don't know everything about phones, too bad dummy." Utterly disgusted and disappointed. The employees themselves are kind and accommodating. I like brick and mortar stores and go out of my way to give my money to the locations that I know. I had been coming here for 5 years and spent thousands. This manager has convinced me that I should never step into another AT&T ever again and just go to Amazon. In fact, I'm clicking buy now on my second screen as I type this. Nice job AT&T. Another customer lost. I'll start carrier shopping..... now.

Dominic is a wonderful employee. He helped me get my service transferred in no time at all and was…read morea pleasure to work with! My only complaint is that this location doesn't take mouse pay... Get that figured out and this place will be my go-to for all of my phone, internet, and TV needs!

My wife's cell phone home screen lost all of her widgets and we could not restore them. Dan took…read morecare of us and fixed and restored her phone in about 10 minutes..we have been AT&T customers since 1993 and the was no charge..Just part of their service.