Pricey but reliable & somewhat weird. So I have mixed feelings. I'm paying considerably more for…read moreservice than when I began with them towards the end of 2015. To start, I got what seemed like a very good price. After a year it rose somewhat. After two years it shot-up like Jack's beanstalk. I eliminated the DVR service & cut back my broadband to a lesser speed, to limit the price increase, which was still a lot anyway. But it's always on. I have a DirecTV dish in front of my house from a prior occupant. Maybe some day I'll switch to it for TV & just keep Armstrong for internet, But I know that with DirecTV, the slightest rain will disrupt the signal. Armstrong, has been nearly flawless. There are some channels I wish they offered & a whole bunch I could live without, but that's the same with any cable TV provider. What's weird, at least to me, are their "packages" or bundles of channels. I have an HD-pack that includes an assortment of certain channels in HD, which is sort of fine. There's also a Variety-pack that I don't have that costs twice as much as the HD-pack. The Variiety-pack is also a variety of un-related channels, such as kids channels & sports channels. At the time of this writing, I wish I had FoxSports2 for the Women's World Cup Soccer Games, but that's part of the Variety-pack, 90% of which I'll never watch. My history with other providers is more focused bundles, such as News & Sports pack, Movies pack etc. Armstrong seems to pick assorted random channells & combine them in packages, which may be their strategy to get a subscriber to have to buy more bundles to get all the channels they really want. Their customer service is decent. It's also all USA-based, which makes talking to them easier than with foreigners for technical issues like I've experienced with DirecTV. When needed, I've never had a problem getting someone out to the house & there's never been an extra fee for any on-site visit. I've also had no billing issues (except the price, which is a different issue). There's another local cable/internet provider I could join here, but their internet speed offerings don't compare to Armstrong & though they offer a better selection of TV channels, the internet has become more important than the TV at this point. So, I'm living with Armstrong, somewhat begrudgingly. (NOTE: I'd put here what I'm paying, but there will likely be another price increase soon, so there's no point)

I have had no electrical service since 6/6/2026 at my address. The electrical and internet cables…read moreare still down. They charged me on 6/29/2026 for internet services they are not provided. They hung up on me.

If you want your service to gradually get worse and your bill to go up by 150% over the course of…read morejust a couple years... if you want internet that will cut out for anywhere from a few hours to 5 days straight every month like clockwork... It's 2026 and If you want a provider that only has one way to cancel their service and it is to call their Retention Specialists and argue with them until they finally listen to your request... Then my goodness is this the service for you! Yeah this is quite literally one of the worst internet providers I've ever dealt with. When you start begging people to stay when they wanna cancel, not only does it look very desperate but it also looks slimy on your business. because why am I being offered a discount now that I wanna leave? Shouldn't I be getting special offers on my bill and discounts while I am a loyal paying customer especially for quite sometime? If I never wanted to cancel in the first place would I never see a discount in the future? Would my bill just continue to go up and up and up for the same exact service? Why is the only time this company wants to do something good for me is when I threaten to leave? Am I crazy or does this Literally sound like an emotionally abusive ex? The only characteristic I've extracted from this company if that they only care about siphoning as much money as they can from you before you inevitably cancel because they themselves know how bad it is, otherwise they wouldn't have to hire Retention specialists and make it such a headache to cancel it. And if any of yall kinetic customer service members on here are thinking about replying to this and asking me to "email them with my frustrations", thank you for proving my point and I implore you to seek a job with a company that isn't gonna make you conduct damage control on a review app. Have a neutral day.

I do not have nor do I want this service. Their salesperson parks in my driveway, walks around my…read morehouse and leaves he doesn't knock, my security cameras capture him. I have no soliciting signs everywhere. Last time he left a door tag with his business car right below one of my "No soliciting" signs on my door. I have tried reporting this and there's no where to do so. Please train your salespeople to respect private property! Beyond frustrating!