I worked with Rachael E about 3 months ago at T-Mobile. She was incredibly knowledgeable and…read morehelpful. I am still impressed, and it's 3 months later! We switched from Verizon and couldn't be happier. Our service has improved, we are able to make and receive calls from home, and our bill has gone down. We are also saving money with our Netflix subscription, and paid off our old phones. If you are thinking of switching, consider working with Rachael E - she is amazing!

After having a bad experience with the main st T-Mobile, i visited this store and the help was…read morehelpful in getting my home internet back up and running. I also signed up to have our two phones back with T-Mobile and wasn't told about certain charges that you incur from switching. I have returned and talked a two managers and was told I would have an answer in the next few days. So far 5 days and no call. Will return Tuesday and maybe get some answers. It's not right that you're not told the whole story about different fees and charges when you sign up. I am really disappointed after receiving a bill for over $250.00.

Blue Back Square! We had a terrible experience! The staff was rude, disrespectful and…read moreunprofessional! The male employee used the F word! My children were traumatized! Stay far away from this awful place!!! Need to hire an entire new team! Retraining will NOT help those people!

Very poor customer service. The staff have lied to and intentionally misled customers, and have…read morebeen rude when confronted regarding their actions. They have quoted promotional prices then customers received higher bills with additional charges. They have refused to replace items covered under insurance. These things have happened to us as customers. Stay away.

I went into this store in February 2024 because my phone was not working. They swapped it out for a…read morenew device and it was seamless. About 6 months later I realized I was still being charged for the returned device. We're now at 13 months and I continue to be billed for a device that was "not returned." I went into the store again as per the recommendation of the online support team. I was told it was probably stolen and that the staff around that time was all let go yet they can do nothing to help me. Steer clear of this company. Customer service is not something they prioritize.

A large store in the Target/Stop and Shop plaza in Windsor easy on and off access from the 91 North…read moreHighway. Open and spacious with different products along the wall. Looking to return two cellspots; the sales associates didn't know what they were and had to call for support. There were many associates that were chatting while others were taking care of customers with app and cellphone issues. A quiet T Mobile Tuesday we were able to snag our swag as well. The place is clean and had good music to showcase the sounds of the different speakers that were on sale. I had tried one of the headphones but one side was broken.

I had a phone crisis today! I had received no respect with the customer service department on the…read morephone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.

i have T-Mobile for almost 3 years never had a problem with then i recently got an iwatch 10 from…read morethen i had lost it during a fishing trip i had insurance on it and everything they told me it would be a $50 deductible when I called there insurance place Wich are thieves and unprofessional aussurion or something they were charging me $150 that's insane high so was basically paying for an insurance for watch for nothing cuz i couldn't even get the watch back couldn't even help with some credit towards it or anything when they finally decided to give me a credit it was only a$25 credit T-Mobile dosent honor there customer or anything I pay almost $600 a month and can't even do anything to help me assurion was a waste of time there rude unprofessional and is the worst insurance place i ever encountered they say the value there customers but in reality they don't they value the money more then the people that make there money the customers there not a bad phone company just curopt and unhelpful i would not re them to anyone there liars too say one thing then do the other

Let me start by saying i absolutely can not stand to be at a cell phone store for hours!! That…read morebeing said the guys at this TMobile were great! I legit stood there with one leg and all for 4 ef'n hours, but Anthony, Will, and Tamark Chee-you made it not so bad! Thank GOD they got rid of that sprint guy Christian !!

From the owner: Visit the T-Mobile store in Wethersfield and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 898 Silas Deane Hwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I came to this store and I was waiting for 20 Minutes, then…read moreanother lady came after me 20 Minutes later and this guy kedante ignored me literally and went straight to her , so racism

The worse tmobile costumer service ever the manager here really rude the worse attitude ever talked…read moredown on you I asked him a question he responded back to me with the astute attitude I asked him nicely why he's yelling at me for no reason his response was I am the manager here and I run this show .... Like seriously talking to a costumer in that tone I'm diff leaving tmobile just because of the way he talked to me do not come to this location or do not use tmobile if you wanna give money to this rude company who they treat you bad after paying all this monthly money Worse manager I have ever seen idk who hires people like this DO NOT SUPPORT THIS STORE OR TMOBILE I am a big blogger on YouTube and I will make a video talking on how tmobile treat the costumer in very rude way thumbs down to tmobile and tmobile costumer service

After an awful experience here a year or two ago . The previous, heavy set guy with long black…read morehair was so rude and condescending when I asked about connectivity when traveling. He snarkily replied " I doubt you ever go anywhere where you won't have a signal". I don't think this guy has ever travelled out west or down a hiking trail in a remote off grid area. He was just rude and I swore I'd never go back. However, I did and what a wonderful experience we had with the new staff. Katherine or Katlyn ( I'm sorry I can't recall her name) ...she was great, she patiently answered all of our question and resolved our problem with our phone. The young guy who was training and the older guy with the pony tail were just as friendly . I highly recommend T mobile in Canton , this group was a breath of fresh air.

I cannot say enough positive things about Linda and Bryce at the Canton T mobile!! They went out…read moreof their way to help me and were so pleasant. Thank you both!!

Tatianna was incredible. She was friendly and informative. She also engaged with my 10 year old…read moredaughter, who happened to share the same name! My daughter even remembered her from when she came with her Dad! I came in because I was frustrated online and I wanted to buy a new phone. I left with a new phone and a great feeling after Tatianna's service. Thank you Tatianna & T-Mobile .

Totally unprofessional...I went in the early morning when the mall opened. I looked around a bit…read morebecause I was told tmobile was the best...nope...I left there in a hurry and went to another carrier which were so professional

Run like hell. This store, and I'm talking about the manager, is the most incompetent clerk I've…read moreever dealt with. He doesn't want to hear about your problem, he just wants to charge you additional money to solve it. The most competent person in this store is Nate, make sure you deal with him.

Important for Tmobile customers returning their trade ins - This store, as told by their agent at…read morethe store, does not take trade ins - they basically tell you to go to ups to return This was opposite to what Tmobile customer service chat agent (have a copy of transcript) told me and reconfirmed that this store at this address would accept trade in and all we needed was to bring the shipping label Not the case and Tmobile corporate needs to get its act together so they don't waste customers and store employees or owners of authorized retail stores time.

Manager Brandon and the rest of the workers really took the time to help me with phones and plans…read more I will only come here.

The manager Brandon does not care about his customers. I went in for an upgrade and in order for…read moreBrandon and his employee to get the sale he made up a promotion that does not exist. I am now paying an extra 36 dollars. I have been waiting 3 months for him to fix it. He keeps saying his back team is working on it. I call T-mobile and no one from his store has called in. I confronted him on this and he got all defensive and conversation ended. He said he will now not help us and we are on our own. I have been on the phone with T-mobile corporate to fix and I put a complaint in on this store.. reported to better business bureau as well.