Totally worthless company Totally worthless people that work there it a rip off company. I got a…read morenew phone in May and it won't keep charge and the port plug in is totally worthless. They won't fix it I had insurance but no they want to charge 100 to fix there products that are worthless. I won't pay to fix there problem. On there phone .I won't buy from cricket wireless again.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Vinton store today.

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

I went by the Vinton store last week with a fairly complicated request: closing the contract my…read morerecently deceased mother had with Verizon, but switching one of her phones, which I'd been using while helping take care of her, over to me with the number intact. Amy Keith helped me for a full 1 1/2 hours, the time it took to weave through the process, along with seeking out deals and discounts for me if I chose to replace the old V30 phone I was keeping. I'm very grateful for her help, support, and sympathy. Working with her was a great experience all in all.

If I could rate a zero I would certainly do that. For the life of me I cannot understand how…read moreVerizon promoted a "free" phone and then later, years later you find out when your wanting to cancel the "no contract" account they tell you you have to pay the "free" phone off in order to cancel the contract. You call the 1-800 number and can barely understand a word they are saying except the dollar amount. So then you call the actual store you got your "free, no contract" phone and the young girl was very much over talking me, which I thought was very rude, and then she made perfect sense of her rudeness interrupting by saying come into the store, I have people sitting at my desk. I will definitely be getting rid of this service as soon as possible and will spread the word everywhere when I do! To say I'm disappointed is a HUGE understatement!

My wife had her iPad screen replaced at this shop over a year ago…read more We noticed the edge of the screen seemed loose several months later, but the iPad was still functioning. Then this weekend, the screen started to appear "jerky" and the iPad was pretty much useless. We called a couple places open on Sunday that wanted over $200 for a new screen. I thought we should get a new iPad, rather than spend $200 to replace another screen on an outdated model. But we took it by the shop on Tuesday when they were open during the week. The tech had it working like new within 5 minutes, at no charge, and we didn't even have the receipt from the first repair. (I'm sure they could have looked it up if they thought we were dishonest). Anyway, really appreciate the immediate attention when I stopped by and quick fix.

8.14.24 -- just an update on this vendor... went again for a repair to a tablet which was failing…read moreto hold a charge. Again, battery replaced quickly and inexpensively. They are our only computer repair place!

Colton was fantastic! He was very forward about pricing and walked me through the entire process…read morestep by step. He was easy-going and friendly, easily approachable and really funny! I will be visiting him for help in the future!

The store was very nice and there were plenty of workers so we didn't have to wait long. John Melki…read morehelped us and was incredibly knowledgeable, patient and helpful. He spent a lot of time with us because we got four new phones and also a streaming plan. He helped us navigate all of the special offers to get the best deal for our family and then was so thorough in helping us set things up and make sure we understood how everything worked. Best "new phone" experience ever!

Absolutely zero customer service!! I bought a phone there that didn't work and they would not give…read moreme a refund or new phone - even after only a week and a half!! Thieves

Worst service ever. I downloaded yelp just to give this bad review. They said it would be 48 hours…read morefor diagnosing the problem on my computer but after 2 weeks I hadn't heard from them. When I called and left a message no one retuned my call. So I just drove over there. The lady working in the store got mad when I came to get my computer. She said she didn't have enough time to look at it yet. I took it to cyberline on electric road and they fixed it in 4 hours. I would not recommend roanoke computers to my worst enemy. Awful, awful service

From the owner: Repair Computers, Mac, iPhones, iPads, Samsung and others type cellphones and tablets.read more