I've been a Verizon customer for 27 years and have had varying results with each experience. I…read moreasked one of my friends where she goes and she said the Verizon store in Woodbury on Jericho Turnpike. Ask for John. He was amazing. We discussed what I wanted and he made suggestions. I went from an iPhone 13 to an iPhone 16. The new phone is bigger with more storage, etc. It was backordered, and when it arrived, he transferred all my information to the new phone. He answered all my questions. Showed me the new equipment I would need. He made sure all my settings were updated and current. He Bluetoothed the new phone to my car. He was great. One Sunday afternoon, I stopped in to get a new phone case. John was already helping a woman at the desk. I offered to come back, but he said no, I can help you too. I sat down next to her and shortly thereafter, a third woman walked in needing assistance. No problem. John helped all three of us. 3 "mature" Long Island women were talking to John and each other simultaneously, and he never lost his cool. It was impressive!. Go to Verizon on Jericho Turnpike in Woodbury. You will not be disappointed!.

what they told me and what they delivered, two different things. Go to a Verizon Store, not a…read morefranchise. I had to go back to verizon and renegotiate the whole deal. Not the two free phones with no trade -ins as promises and a bill over $150 as compared to the $100 they told me. Again, go directly to verizon.

I had brought a very old phone in and was helped by Eddie. He was extremely helpful in getting me…read moreset up with a new phone and transferring all my photos and information from my old one to the new. It did take a couple of hours because I had so many pictures but in the end he made everything seamless.

Went to pick up an order of a new iPhone i placed from my Verizon account as an authorized…read moreuser/account manager. But was given a hard time upon pickup by an employee named Jeff at this Medford location. Once he saw my name wasn't showing up on my account he stood up, put my order back, and proceeded to help the next customer. Even when i was trying to verify with Verizon, showing him my name is down as an authorized user he still dismissed me and rudely told me to ask a different representative in the store to help me because he wouldn't give me the phone. Rather than trying to check my account again, refresh the page and offer to help or show any kind of patience he quickly dismissed me left me to figure it out on my own. Only until another Verizon rep Rolisa came to help me as she over heard the situation and even apologized to me for how Jeff spoke to me and how he treated me. Rolisa quickly and easily refreshed my account, saw my name was in fact present on my account and efficiently assisted me to my pick up order and new phone. I greatly appreciate Rolisa's help but i am deeply disappointed in how Jeff treated me in front of other customers and his own coworkers. I've never had a bad experience with Verizon customer service, my family has used Verizon for 20+ years for phone internet etc. so this encounter was quite uncalled for and shocking to me. I have already submitted a formal complaint to Verizon corporate.

There are cell phone stores and then there are cell phone stores with a difference. The moment I…read morestepped into this place I felt great. It's beautifully designed and you kinda understand the tag line "where phones get pampered" My SIM card was set up and activated and the collection of cell phone cases I found there was pretty amazing. They're extremely quick and professional with repairs too. I don't recommend a place unless I'm actually a satisfied customer. I would totally recommend this place. Probably the best one I've been to in Long Island. A word of thanks to the owner. The guy offered premium customer service. They're also helpful and friendly. Thanks mobile spa for taking care of ALL my cell phone needs in a fun and professional way!!

I bought a groupon from here only to drive there and figure out this location is closed down. I got…read morerefunded from Groupon but they should be taken off the site and on here.

My man Jas! He was super friendly when I walked in the door. I explained to him a problem with my…read moreSIM card and he knew what to do right away. I was in and out in 10 mins max. He was really friendly and we had a good conversation. I highly recommend this man!

Worst customer service I've ever experienced. First, he said they weren't carriers for the phone…read morebrought in...the cell screen said otherwise. Second said the charge was going to be $60 and he'd have to take cash because his register was down. Third, when questions were asked of him, he acted frustrated and rude, like his day was being disrupted. At the end, when told a receipt was needed, he deleted everything he did on the phone, said to leave the store or he was going to call the cops. Was he going to pocket the money? Completely unprofessional. I will be calling corporate. He may be scamming them.

Conveniently located. Fast service. Accommodating and best prices I've came across in Long Island…read more Phone was done in less than an hour as promised.

Fast and reliable. If you need your phone or laptop fixed tak it early some times you can get it…read moreback the same day. Frienly staff

My phone went haywire, apps not working properly, camera sporadically working, just acting weird…read more Called Jonathan, agreed to meet with me in a couple of hours. He was pleasant, polite and most important, he fixed my phone! He worked hard, tried a couple of different approaches and resolved the problem within a day. He even dropped the phone at my house! And his prices are very, very reasonable. Great experience, highly recommend Jonathan!

Jose and his staff are fast working, and helpful. They helped me filed a claim and fixed my son's…read morephone screen with all in a half an hour and we were in and out super quick.

If you need a laptop repaired I would not hesitate giving UBreakIFitit a try. I brought my laptop…read moreto the Port Jefferson location have the fan replaced. I use the laptop for work and could not be without it. They were very helpful and took care of it while I waited (I had bought the new part with me) I want to thank Kevin for his help as he was in the middle of repairing another laptop and stopped what he was doing to fix my laptop so that I would not have to leave it. I also spoke to another customer who needed a laptop screen replaced and she was extremely happy with the repair and the service.

Unbelievable service. Fixed my problem and it didn't cost me an arm or a leg. I would highly…read morerecommend them. The technician seemed very knowledgeable and very courteous.

I called this company to ask about an ink jet printer problem.. David was able to help me over the…read morephone and determined that my problem was likely an ink hose failure and not worth fixing.. he gave me better printer options to find on Amazon, all in under 10 minutes.. like having someone in the family setting it out there and didn't charge me a dime. Thanks David.