If I couple give zero stars I would. My brother and I went to this Victra owned store to get him a…read morenew phone. We asked for a free phone per the tv advertisements. The salesperson ordered the phone (none in stock - the salesperson picked out the phone in every aspect) and my brother went to pick it up a week later. When we got the Verizon bill, I was being charged $26 a month for 3 years! When I called the Victra store I was told that the salesperson was let go because of doing similar things to other customers. I was told I needed to talk to Jermaine, the store manager. I talked to him and was told he would get back to me. Repeat that same call over 6 weeks with zero progress and zero proactive calls to me. Finally I wrote to the CEO and COO of Victra and told them I needed their help (and I copied Verizon senior leadership). It took another month for anyone from Victra to reach out to me. After another 6 weeks of back and forth with that person I was told I would get a check from Victra. It's now been another 6 weeks and I have received nothing - no calls, texts, emails or mailings. I have reached out to the person assigned to work with me for weeks now with no reply. Victra has the absolute worst customer service I have ever experienced in my life. They shift the blame on others and when I say I will talk to those people if it helps, nothing. Worst ever.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Best prices and service in Lynchburg for cell phones. The employees are all enthusiastic and ready…read moreto help. If you don't have Sprint, that's not a problem--they will help you with that. There is always a sale or special of some kind going on. If you have a phone that you're not happy with they can trade it in and probably get you out the door with no money down. While you're there say hi to Chris for me.

Even though this company did amazing work to repair the damage to my cell however, the major…read moreinconsistencies needs to be corrected ASAP, for an example, don't display major credit card logos accepted when it is supposedly to be a "CASH ONLY" business where is the sign stating that? Secondly, I wanted to apply for a leased cell phone and the store employee told me "that I had to go online and apply for myself" Well guess what? I did my homework the company employees needed to file the application on my behalf....how sad :(... and the ATM on the inside doesn't work properly what is the problem in having it serviced? Buyer Be Ware any work that needs to be done or any products that any individual that wants to lease find another similar company in the area. By the way this is not Facebook to where my comment can be deleted so easily.

Bought a laptop here- Knew what we wanted so the salesperson did little more than ring the order,…read morebut he seemed to know what the products were all about and did a good job explaining the warranty etc. One negative aspect is that the store, like all Best Buys, is laid out in a confusing diagonal pattern that makes one a little disoriented and there are bright displays that are also confusing- maybe that's their goal.

Consistently bad experience with their Geek Squad and overall customer service. It does feel like…read moretheir Geek Squad is meant to get folks into the store but they will do anything they can to make the process inconvenient including false advertising on if same day screen repair. I hope that Apple stops their contract with Geek Squad because its turning me off to Apple even since there are no other places open on the weekend that do AppleCare

First time I've messed up a phone: I put the tray holding the sim chip and the sd card in wrong,…read moregot it thoroughly stuck 9/10 of the way in, and couldn't get it out again. They warned me potential problems, as they had to open the case, but none of the bad/worse stuff happened in their capable hands. Over night, maybe four business hours after I left it there, fixed, restored, and for a very reasonable charge! EXCELLENT service, nice people, so next time I screw up, back I'll go.

Customer Service is exceptional. Christian took extra time to explain everything to me concerning…read moremy battery replacement. I had tried every local repair service in Lynchburg and they were the only ones available to help today. Christian even stayed an hour after closing to finish my phone. Rarely do you see this level of Customer Service today.

The location has a large inventory. I purchased two batteries for a cordless phone. The employee…read morehelped put the batteries inside the phones. The batteries would have been much cheaper on Amazon. $20.00 vs $6.99. But I wanted a battery that I could purchase that day. The employees were nice.

My experience was excellent! My phone was locked up. The sales associate looked at it. Resolved the…read moreissue! In and out in 10 minutes!

I wanted to use their 'bring your own device' plan, but was told at another US Cellular office that…read moreit was not compatible with their network (despite their website compatibility checker saying it would work.) Shonda Hall at the Wards Road store checked it and was willing to give it a try. She was able to make it work, transferred all my data and I am all set with my new phone. Going in, I had been prepared to camp out as long as needed to get the transaction completed, but she had me back out of the store within 45 minutes. (This process has generally required at least 2 hours when I've gone through it before.) Shonda did an awesome job for me -- Highly recommend!

David Dudley is the most amazing sales agent. He has helped me so much and I will forever go to the…read morewards rd store because of him. Unfortunately, they are definitely understaffed and that is extremely frustrating waiting a damn hour to talk to a sales associate.