1. T-Mobile Authorized Retailer

0

Ludington, MI

Cancel

Open app

Search

T-Mobile Authorized Retailer

5.0 (1 review)
Closed • 10:00 am - 8:00 pm

T-Mobile Authorized Retailer Photos

From this Business

Recommended Reviews - T-Mobile Authorized Retailer

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - T-Mobile Authorized Retailer

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Verizon - Decided I couldnt wait anymore lol

Verizon

2.3(8 reviews)
1.2 mi

Note first, this is NOT a review of our local Verizon store, it's a review of Verizon Customer…read more"Service" which is absolutely maddening! The folks at the local store are great, they're doing an amazing job working for a company that doesn't care about its customers. Don't call the local number, it will offshore you to a foreign country that can't help you, and can't (or won't?) connect you to the local store where there are people who actually CAN help. By the time I'd been on the phone with customer "service" for over 1/2 hour, dealing with one dead-end after another and having a hard time making contact with an actual person, doing something the local crew could have helped with in minutes, they told me the only way I could get help was to go to the local store, 15 miles (20 minutes) away, and 10 minutes before they closed. So I now have a brand new phone that's fairly well useless until I can get back to the local store, which won't be for several days. That, after being on hold earlier in the day with customer "service" for ten minutes earlier in the day just to figure out the store hours because corporate says they can't post them on the door; you *must* use a QR code. Well, not all of us have phones capable of QR codes. Just post the hours on the door like normal businesses that care about their customers would do! Verizon has forgotten the most basic premise of Customer Service: KISS - Keep It Simple, Salesman. By not keeping it simple they're doing much to anger their customers, that's not a good place to be. So while the local crew is doing an outstanding job, Verizon has me so hopping mad I'm very close to switching providers after 15 years because they've forgotten how to take care of their customers. But hey, I have a brand new phone that has lost most of my data, my contacts, my message history, etc from my previous phone.

Had inquiries of stock available, I really don't know if the store is just entirely busy to the…read morepoint no one has a break, but typically I wouldn't wait 5-10 minutes on the phone just trying to wait on someone to pick it up to answer a question that probably wouldn't even take a minute to answer, I typed this response while still waiting on the phone with them and waited to post till I made it to a whopping 20 minutes+ of waiting, Yay me!! And Happy Holidays

Photos
Verizon
Verizon
Verizon

See all

T-Mobile Authorized Retailer - mobilephones - Updated October 2026

Loading...
Loading...
Loading...