We upgraded our iPhones and were told we would get a $1100 credit for each phone upgrade. Then they…read moresaid no only $800 credit. I showed them the Verizon website and then it was $1100 credit which they then agreed we would get. They also don't tell you they charge $50/phone to "help you" transfer your phone data. Don't let them do it, it is very easy and all they did was follow instructions on the phone. I had no idea they charged $50/phone to do this - they don't tell you up front. Big scam! Then they changed the plans on 2 of our phones. First they said we can't keep our plans but then I had to call Verizon to have them switched back since we had a better plan. Make sure you get a detailed receipt for everything!!! The main guy running the show there is shady as hell! AVOID this Verizon store and go to Ledgewood store.

ABSOLUTE SCAMMERS! Attempting to get Fios home internet and was advised they need to get our credit…read morescores. Apparently, both my husband's and my score were "too low" which meant we needed to provide a $250 security deposit for the equipment. We immediately checked our scores which both fall in the excellent range. The only proof they offered was a screenshot of a computer screen on the salesman's phone (no identifiable information). Fortunately, we knew something was not right and left without completing the transaction. This is not an authorized Verizon company store. It is an authorized dealer which is different.

I had a great experience with Tarik and the Verizon store in Hackettstown. I needed a new phone,…read more but was reluctant to get one, but Tarik made it easy. He clearly knows phones and various deals that Verizon offers! He was genuinely helpful throughout the process. He did exactly what he said he would do and secured a great price for me. Highly recommend this store and Tarik's expertise!

Went it for a new phone. Didn't read the Yelp reviews first, wish I had. Sure enough, ended up…read morewith a "free" Ipad and other phone, which I now have to pay monthly fees for. But the worst part was that it took HOURS for our salesperson Tarek to help not only my husband and I, but another family of 4 that were switching to a family plan. Meanwhile, another lazy employee did not offer to help him once. The other family got take out and ate it in the store, that's how backed up Tarek was, but this lazy co-worker made himself scarce. Oh how I wish I had read reviews first. STAY AWAY.

Waited 30 minutes for someone to assist in buying a new phone. Finally got up and left.read more

The worst experience ever!!! bought an 8 line business deal. They promised me sign up credits, and…read moreI had to chase them for 7 months and I still never got them. Constantly calling them and being told sorry the sales rep is not available will call you back and no call back . I drove to the store several times so they could not avoid me like they would on the phone. Bob sales rep and jay gitelson district manager were impossible to communicate with after initial sale. My service and credits still unresolved. Avoid this place at all costs, better off visiting a corporate store next time.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Store hours are 10am to 7pm. We went at 10am and waited until 10:30 am. Store was closed and…read moredoors were locked.

Saturday hours on-line? 10am-7pm. Hours on the door of the store?? 10am-7pm. Time arrived? 1:15 pm…read more Store's closed.