Came here for a iPhone XS screen that went completely dark. Enes gave great customer service -…read moreexplained everything throughly and was patient. Prices were much more affordable here than what was quoted at other repair shops and MUCH more affordable than what Apple quoted. Service was also very timely. Another local repair shop quoted me 3-4 hours but Enes quoted me 45 mins and got the job done in 20 mins! Highly recommend this place!

Job was done very quickly and efficiently. We would use them again. Very easy to get to.read more

I came here to get another phone due to my existing Note 4 going out on me. I actually came here…read moretwice the same day. When I returned I had to wait a bit because I was waiting on same representative who helped me out before. However they did offer to get another representative for me. But I asked if they worked off of commission and they said yes. So rightfully so I stayed with the previous representative. The person who helped me out was knowledgeable with Android and iOS. I favor more with Anroid over Apple. He explained some of the reasons why my Note 4 was dying so fast. Which I totally agreed with him. You have to love the marketing with cell phones these days. You pay about a grand for a phone to only last you two years basically. One cool thing about this place was they helped me out with my kids. They put some cartoons for them to keep them occupied as they were getting tired of sitting there waiting on me to get my new phone. I thanked the gentleman who did that for me. Over all I was happy and impressed. These places can be crazy and suck at times depending on the staff and the management type at each store.

I switched from Verizon to AT&T to get better customer service. So far, I am not seeing that I went…read morein to get my phone fixed and get some billing questions answered because my bill is way higher than they quoted me when I started. There were two people working. I was there for five minutes. Nobody even acknowledged that I walked in the door. There was another lady there very frustrated because she was trying to get the man to look at her phone because it was messing up and he just kept telling her that there was nothing he could do. She just needed to buy another phone. Didn't even try to help her. They were not busy. I do not understand why I was ignored. I would rate this store at zero stars but one star is the only option I have.

I had to come write a review about my recent experience at the AT&T store at the corner of…read moreTimberland Rd and Beach St. in North Fort Worth where I met Morgan, one of the nicest and by far most helpful people I have met in the service industry. I had a detailed and confusing situation that needed to be sorted out and he took the time, even while busy with other customers coming in. He made sure to greet everyone upon them entering, while staying present with my situation. Everything was finally sorted out as he went above and beyond to ensure I was happy with his resolution. So if you're in the market for a new phone, or wonder if your provider for all the things cell companies can offer, i recommend paying this location a visit. I found out I was over paying for my internet (from another company) and I also learned I could get a monthly discount on my lines if I payed my monthly bill a different way. Oh, also he asked me where my spouse and I worked and found a corp. discount that saved me even more per month. It's rare to receive his level of service for something as mundane as cell service lol, but I left there with a much higher opinion of AT&T, and now I am really considering upgrading our phones for Christmas to surprise my husband, he really wants the newest phone that was recently released, and I can order it, have it shipped to my home, then do the transfer from our current phones to the new ones, and then return the old phones within 30 days, I am going to watch for some holiday or Black Friday specials!

I had switched services to ATT. We bought the phones at Sams, don't do that as an option go to an…read moreactual ATT store. I went to the ATT store on Timberland about 6:20pm. The second we walk in they give you the feeling you need to leave because there is only 40 min left for them to be open. Then when they find out I bought the phones at Sams they really didn't want to help. In the end the guy calls his supervisor over and she says I'm going to have to mail back all the phones to ATT and come back and purchase them from them for me to get set up. I knew that was crap and they just didn't want to do their job. This was proven a fact when I went to the ATT store at Persidio and they fixed everything in less than 45 minutes.

Awesome service, ask for Anthony. The team is helpful but not pushy. They're knowledgeable of all…read morethe tech they sell in store, not just the phones. Expect some upselling when you decide on a phone and plan, but that's just part of the job. They back off when you decline. Store is well organized. New and hot devices up front on display when you walk in. Apple products in one area, Android and Windows devices in others. Most everything is hands on so make sure you really get a feel for everything available, picking a phone you'll be saddled with for at least a year is a big decision. There's no pressure from the store reps. I've had awesome service with Verizon, no dropped calls, with lightning LTE speeds on the 4G network. Plans are a bit pricey but that's what you'd expect from the nation's largest network. Coming from AT&T I've noticed a huge lift in network stability and call quality. Do your homework before entering the store. Check for promotions or deals. Verizon is always running promos to bring in new customers.

HORRIBLE store with a HORRIBLE manager. I have reported them to corporate and waiting for a…read moreresponse back on Monday. I was in the store 7/30/25 to price their phones. Nicholas was assisting me but was quite obviously did not know what he was doing. I needed 2 personal lines and a business line. We liked the plan but the number for the bill was still more than ATT so we said we preferred not to switch. An assistant manager then stepped in, he took the paper quote I had and wrote a new number at the top-$124 w tax. We agree, start to sign up but wait for HOURs because nicholas has to keep restarting the process and eventually just hands it to assist manager. He gave us the wrong size phone twice but eventually we thought we had it figured out and he promised our phones would not turn off until our new ones were opened and activated with the Esim. As soon as we pull away our phones go SOS saying no signal, we circle back around and the store manager is there locking up. I work from home and my husband works at the military base and had formal the next day so we were not able to return the next day. The manager rolled his eyes when we flagged him down and flat out said "I just locked up, theres nothing I can do for you, go home and activate your esim" So we did, at 9pm with 4 young children having to spend 2 hours copying our old phones to our new one. Only to realize Nicholas STILL gave my husband the wrong size phone. We go Friday to the store and explain what happened and were promised we wouldnt be charged a restocking fee as it was their mix up. WE STILL WERE CHARGED. I also found out that my company was giving me a phone so I no longer needed my business line. I asked Nicholas THREE times in 3 separate ways if it was going to mess up my bill, my promotions or my buyout. He repeatedly told me NO it would just save me $40 on my bill. He then couldn't figure out how to return my phone and switch my husband's number to the BYOD phone. He chose an option and stated "we will just try this and pray it doesn't mess anything up" at this point, the assistant manager that assisted him 2 days prior overheard and left his customers to ask what he was doing. Upon looking he goes "NO don't do that, you would cancel his number out for good and he wouldn't be able to get it back" I then ask manager to be sure, three times in three separate ways, is this going to affect my bill, promotions or buyout? He ALSO told me no. I confirmed "so my new bill will just be about $40 less?" he said YES! A few weeks later I get a bill that is over $100 more than expected AND an email saying that the buyout for my husband's phone is INVALID. Upon talking to support (who, by the way was AMAZING, shout out to Michelle) I found out that because I traded in my phone, it caused each of my lines to go from $40 to $55, majority of the promotions they gave have dropped becaue I now only have 2 lines AND because my husband is using my old phone, he no longer has payments, making the buyout not available to him. I go up to the store Saturday, 9/13, I calmly explained everything to Nicholas, who tells me support informed me wrong and 'they never know what they are talking about" After waiting 40 minutes to talk to the store manager, i explained everything that happened. He listened, looked at Nicholas as if to verify and when he confirmed and said "thats crazy right? they shouldnt tell her that" the manager CONFIRMED that Nicholas screwed up, scolded him there in front of me. Without a word to me looked at my bill and agreed that he couldn't give me the original quote, even though I had it in front of me because I traded in the other line. He ACKNOWLEDGED THAT I WAS MISINFORMED, THAT HIS TEAM SCREWED UP, THAT I WAS LIED TO. when I asked him if he was really confirming that everything was right but your not going to do anything? his response?!?! "mmhmm" when I argued and interupted him ONE TIME he said "if you are going to interupt me, im going to ask that you leave my store" then proceeded to tell me never to come back!!!

Update to previous review: Short story is that I dropped…read moreoff my wife's phone and paid the fee. But unexpectedly she picked it up and paid again in the process. We never talked about it. The next day I got a call from Chow to the effect "I did not realize I charged y'all twice, sorry. Look for the refund on your card." Can't say how rare it is these days to find excellent service, fair prices AND honesty. Chow delivered all three. Thank you again Chow, you are the MAN!

Helped me with my iPad! Something got stuck in the port so I couldn't charge it. No matter what I…read moredid I couldn't remove it. Im an Artist so no iPad means I can't do my job... he fixed it in 1:30 sec tops! Thanks To them they saved me money from having to get the iPad port replaced!

Purchased a new iPhone here, after salesperson convinced me, it would be a smooth transition to…read moremove everything from my old phone to the new one. No such luck! Went back, to get help, and was basically told it was not their problem. Store manager, Jonathan, said they could not help me and that it was my responsibility to go to an Apple store for assistance, regardless of their previous assurance they could handle the transition. I will recommend to everyone I know not to utilize this store in the future. Very poor customer service!

I stopped in to get some accessories needed for my new replacement phone. These guys were SUPER…read moreHELPFUL! A very pleasant experience. Great service. Great selection of accessories. A nice value. 5 stars for awesome accessory shopping and buying experience.

My gaming computer started giving me a memory alert. I contacted John at Rapid Computer Repair. We…read moretalked over the telephone and he gave me some diagnostic tools that confirmed my solid state drive was failing. We then discussed replacement options. He then had me initiate a defragmentation on my hard drive. This was smart since it took about four hours. After completion I texted him and he had me bring my computer right over. He replaced the hard drive, cloned my other hard drive to that new one, and then evaluated to make sure all was working well. Less than three hours later I had my computer back. John was pleasant, professional, and efficient. His charges were extremely reasonable. I am very pleased. I highly recommend him. His location was convenient for me but if I had another computer repair, I would not hesitate to drive 30 minutes to get to him.

I had an excellent experience with Rapid Computer Repair. John was incredibly responsive from the…read morevery beginning, taking the time to clearly explain the entire repair process before any work started. Throughout the repair, he kept me fully updated with regular status reports and even sent pictures so I could see the progress. Once the issue was identified, John presented multiple repair options and explained the pros and cons of each one, allowing me to make an informed decision. After the new hardware arrived, he completed the repair quickly and professionally. My computer is now running perfectly! I really appreciate the transparency, communication, and quality of service. I highly recommend Rapid Computer Repair and will definitely use them again for any future computer needs.