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    AT&T Store

    3.6 (5 reviews)
    Closed 10:00 am - 7:00 pm

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    7 months ago

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    5 years ago

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    Manager

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    5 years ago

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    5 years ago

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    6 years ago

    Kathryn was amazing and made my switch from Verizon super painless and easy! She was very helpful!!

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    Cellphone Trendz - Interior

    Cellphone Trendz

    2.0(28 reviews)
    4.2 mi
    $

    Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

    Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

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    Cellphone Trendz - Front

    Front

    Cellphone Trendz - Do NOT get anything repaired at Cellphone Trendz on North Tarrant!

    Do NOT get anything repaired at Cellphone Trendz on North Tarrant!

    Cellphone Trendz

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    Boost Mobile - Watauga

    Boost Mobile - Watauga

    1.0(3 reviews)
    6.3 mi

    My Boost phone number stopped working so I went to this store due to it advertizes they do repairs…read more Thw guy new absolutely nothing. He verified the number was messed up and told me I would have to change the number to a new one, He set up the new number then told me I owed him $50.00. I told him I had just had the payment (which is $35.00, not $50.00) debited from my bank account so it was already paid. He hee hawed around, told me the plan I have is now $50.00 so I paid it since he said it would be credited to my acct. In short it was a scam. He set up a whole new acct under the new number & did not close the one that did not work, For 3 months now Boost has debited $35.00 and another $50.00 for a total of $85.00 for what is really one account of $35,00. He just pocketed the $50.00 to rip me off. Boost customer Service is no help, According to them I only have one (the one that doesnt work. I have changed my bank account numbers & switched to AT&T. I hope that thief & his wife enjoyed a nice dinner on my hard earned pentiion. He did it on purpose & Boost takes no responsibilty for their reps.

    Horrible Service, the whole place smells like 10 guys had been smoking weed inside all day. The guy…read morekept saying he was a businessman, but knew nothing about the business. And I we were leaving, he couldn't help but run out to his car and take another hit off his blunt. We drove 3 miles out of our way to go to another Boost Mobile store in Haltom City, because this was the Worst Commercial business I have ever been to!!!! If I could give a negative rating I absolutely would!

    T-Mobile

    T-Mobile

    2.1(12 reviews)
    1.9 mi
    Virtual estimates
    Shipping

    Terrible customer service at this location. The associate looked like she had disdain for us when…read morewe first walked in the store before a word came out of our mouth. She seemed completely uninterested in helping us and bothered that we were asking her questions about the different plans they offer. My wife and I will never step foot in this particular T-Mobile store again.

    I only gave 2 stars because Cameron was sharing input and asking Dolce if she needed help and…read moretelling her things she could do. If he wasn't there to assist, I would've given a 1. I have had problems with my phone since I got it. I pay a pretty penny every month and use my phone for business, but thr coverage has been really bad with lots of dropped calls. Leola spent alot of time with me and gave me all my options last week. She spent so much time with me I mentioned her when I got there a few times. I gave a negative review because t mobile customer care supervisor gave the option of what I could do to try and finally rectify my situation that I've had since May, a warranty exchange, non screen cover received, and 147 dropped calls later..... Dolce calls a couple of folks and doesn't mention offers Cameron is asking about. I acknowledge that, and she text him. Cameron then ask her to call someone and she huffy and puffs like a 5 year old. I'm sorry....there are other providers and I'm not getting the best service anyway, I won't pay for attitudes either. I politely told her, no worries and I'd go somewhere else. She then began to try and call someone and the puff was enough for me. Its not like I'm looking for something free, I'm looking for something right. I do hope we understand customers aren't the problem and finding a solution should be thr end result. Not blowing because you have to work a little bit for the customer. What are notes for?

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    T-Mobile
    T-Mobile
    T-Mobile

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    AT&T Store

    AT&T Store

    3.2(12 reviews)
    3.2 mi

    Horrible!!! I was lied straight to my face here about 2 things. I went in to get an upgrade for my…read moreiPhone when I was specific about the color I wanted they said they only had black so when I asked if they could check other att stores they said they didn't have access to their inventory so ok fine makes sense but then the manager claims none of the att stores carry the 17e in white (sounded fishy) but they ensured me that the white one could be NEXT DAY shipped to me. At this point I could get the sense they didn't want me to try another att store and that's when I should have walked out but after they convinced me fed ex would have it to me next day I said ok fine. Well next day I'm looking up my order on fed ex and it's saying won't be delivered till Monday!!! That is not next day that's 3 days later!! After that frustration kicked in I decide to call 3 different atts in the area and YES all of them have the 17e in white!!! So now I'll be playing cat and mouse with fed ex since the package requires a signature and who knows when exactly I'll get the phone. The fact they wouldn't encourage me to try a near by att to get the one I wanted that day is so frustrating they would rather lie than let the customer be happy I hope their commission was worth the lies. What a horrible way to do business. I went back to confront them and try to cancel my order so I could just go to another att store but they did absolutely nothing I feel so taken advantage of and hope no one else goes thru this.

    I stopped in to get some accessories needed for my new replacement phone. These guys were SUPER…read moreHELPFUL! A very pleasant experience. Great service. Great selection of accessories. A nice value. 5 stars for awesome accessory shopping and buying experience.

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    AT&T Store
    AT&T Store
    AT&T Store

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    AT&T Store - mobilephones - Updated May 2026

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