Was in the Nappanee store and the gentleman was very rude and unfriendly, either he doesn't like…read morehis job or people.... I will take my Verizon buisness elsewhere as long as he is there.

I'm looking at reviews trying to decide if I was a one off or are they raciest. If you're a person…read moreof color... go to a different place. Especially if tour a woman of color!

Just be mindful of everything you hear from these cheap salesmen. Somehow got stuck paying for…read moreinsurance I didn't want...somehow got charged for Disney plus that I didn't sign up for and definitely don't bother getting screwed with the lifetime replacement screen protector. Doesn't actually provide that service and is much easier to get three protector from Amazon for half the money. Salesmen basically said the f you want to try again for the deal to buy another protector. What a scam Verizon has become. Can't wait for contract to be up and be done. Nothing special about them anymore if ever.

Not great! Very annoyed with customer service. I no longer have an account with them, and they…read morecharged my card 640$ and refused to let me speak to a manager or supervisor when asked.

I wouldn't recommend this place to my worst enemy. guy said he'd have my phone ready the next day,…read morethat turned into 2 weeks real quick. by the time I got my phone I paid $340 for new screen. I had barely pulled into my houst from picking it up and the screen went black. when I told owner after taking it right back he said I had to go to apple cause it was software issues. apple said it was a Chinese screen that was the issue when the owner told me "it's a authentic apple screen" I went back and he told me the best he could do was give me back $280 because he needed to charge for his low quality, labor. whatever I took my money back took it to apple and was told I'd still have to pay $700+ to repair my phone because he screwed up the ports to connect proximity sensors. I know for a fact he did that when I went back for my money because I wasn't very polite about it. I mean who would be? i wouldn't go back if it was the last cell phone repair shop within 1000 miles.

Do not trust thus place, was told they will let me know the same day I dropped off my phone. They…read morenever contacted me, two more days they will not answer calls or text, and even closed when it states everywhere online they should be open. I need my phone for work and with them not even responding mKes me thinknI will need to call the cops.

Removed virus from cell phone SAME DAY! Reasonable price. Nate, the tech very courteous.read more

A follow up to my original post: They took care of my malfunctioning screen by replacing it…read more Everything is working fine and the new battery is holding a charge. I recommend them.

Shawn was incredibly helpful. I came in with a limited budget and he went over probably 5 different…read morepayment options and plans. There was no BS, he wasn't trying to push a sale, he was simply very helpful and VERY knowledgeable. Good luck at your new location and enjoy Florida Shawn, appreciated everything you did for me.

It's permanently closed. Went to the mall. A kiosk just…read moreoutside the mall food court was able to fix my phone in 6 minutes! Well done and well worth it!

I went to Genius Phone Repair today to see about having the charging port repaired on my…read moresmartphone. The gentleman at the store told me that they could repair it, but that there was no need since it was capable of wireless charging. I had completely forgotten that it was an option for the model of phone I had. He put it on a wireless charger and confirmed that it would charge and power up. I appreciated his honesty so much that I offered to buy a wireless charger there and this time he told me that he didn't have the charger model that worked best with my phone and recommended that I buy it at Best Buy. I sincerely appreciate that he didn't make me pay for an unnecessary repair or sell me the wrong charger.