Super impressed with this location. First went in for a screen replacement for my iPhone 6s (great…read moredeal for $40 in 20 minutes). Got it back in 15 minutes. As I was walking out, I realized the bottom of the screen didn't work correctly, so I went back. They apologized and replaced the screen and added a screen protector for free in about 7 minutes. Rebecca and Rashid were super easy to work with, kind and great examples of quality customer service. Rashid told me this is the third location he's had. First was a kiosk in 2006, then store 1 was in 2011 (still in the mall), followed by this store in 2016. With service like this, I expect them to stay around for a long time!

Was quoted $320 for an iPad Pro 12.9 screen. No screens were in stock. When I came back the…read morefollowing week, they only had a "premium" screen for $380, a more than 18% up charge. This premium screen is the worst tablet screen I've ever had. It takes longer to clean the fingerprints off of it. It's more reflective, so it's harder to see with bright lights above. It doesn't get as bright, so it's harder to see when sitting outdoors even in the full shade. The color tint is cooler than normal, so whites look bluer. The edges of a full white screen have a slight purple cast. A block of white next to block of black sometimes has a slight red cast. Colors sometimes shift when moving, e.g. white on black text can look bluish or greenish while scrolling. Sometimes when scrolling there's a weird flicker in parts of the screen. The brightness is not consistent around the middle point -- there's a glitch around the middle setting where setting the screen brighter makes it dimmer and vice versa. This can make the screen unexpectedly flash when auto-brightness is enabled. There are several places where touching the screen or holding it on the back causes dark spots to appear. If I knew the screen was going to be this bad, I would've bought a screen protector for my cracked screen or bought a new iPad. The lowest end iPad would've had a smaller, but much better screen at a lower price. There is nothing premium about this screen other than the price. Good: Friendly service, was ready when promised Fair: Workmanship. On two sides of the new screen there are gaps wide enough that I can fit my fingernail between the screen and the body Bad: Screen quality Terrible: Upcharge for a lousy screen

Went in a couple of weeks ago. I had been having trouble with my phone's charging port. The fellow…read moreat Phone Hospital quickly pulled a ball of lint out of the port, double checked that it fixed it, and didn't charge me a dime. Fast and friendly service. I'll definitely be coming back here when I have more serious problems with my devices.

Replaced my s22 charge port for under $100. Oscar was great at describing everything with up front…read morecost and didnt mind me watching the repair. In and out in under 20m!

I had a great customer experience while at this store. Skylar was patient with me as well as…read morehelpful. The other two ladies working that day were also very nice. Skylar made sure I was all set up and ready to go on my new XR before I left. I even met Eloy while I was there. Thanks to the team at this Niles store!

We went to this store to get our new IPhones. Verizon was running a great promotion 1000 per trade…read morein. We jumped on that deal. As normal we where told the promotion would be applied in a few billing cycles no big deal. After a short time we saw a credit on our account for part of the promotional price. Called spoke with the store manager Kris and he said the rest should kick in next month. Next month came and nothing. Spoke with Kris again and he said he was escalating the issue and we would get the credit on our account. Still time passed nothing changed. All this time the trade credits have been applied to my bills. I check my future bill now and it's Over 800 dollars that I owe.Turns out they decided to charge me back for the partial trade in values and finally do the promotion as advertised. Tried to speak with Kris again and he doesn't see anything wrong with this and I can call another person to get payment arrangements. With the zero help from anyone I would suggest working directly with corporate Verizon at least they will help you.

I have dealt directly with Scott Foss the manager several times. Initially he was professional but…read moregrossly undertrained in simple tasks like porting over a phone from another provider. As things progressed over a couple months he is still undertrained on issues as simple as understanding and explaining a monthly phone bill. Very disappointing to see this from a "manager". Oh I almost forgot a biggie! Near zero customer service skills when things aren't going his way. On two other occasions I witnessed his inability to handle customer service issues and watched Scott shouting at customers and escorting them out of the store. In his defense both customers were a bit out of line but certainly did not deserve the treatment they got from Scott. All on a bunch of cameras in the store for upper management to see.

I opened a new account with AT&T several weeks ago…read more Unfortunately, this was the most unprofessional and disgusting interaction I have ever had in business in my entire life. The evening after my visit the representative, Terrence, contacted me on my personal number with what he described as his personal phone. He then proceeded to make several sexual innuendos which I did not reciprocate and then proceeded to share unsolicited pictures of his genitals while making foul remarks. I took screenshots of the entire conversation and gave them to his manager, Nikki, who assured me that he would never trouble me again. Roughly a week later, I received what felt like a threatening message from Terrence around 1AM asking if he could "trust" me. He stated that he knew where I lived. I reported this as well with assurances that AT&T would handle this issue. I drove by the store today and saw that he was there, working. AT&T does not care about customers or their safety. I am now considering legal action against AT&T for sexual harassment and emotional distress. BEWARE!!!!!

It's permanently closed. Went to the mall. A kiosk just…read moreoutside the mall food court was able to fix my phone in 6 minutes! Well done and well worth it!

I went to Genius Phone Repair today to see about having the charging port repaired on my…read moresmartphone. The gentleman at the store told me that they could repair it, but that there was no need since it was capable of wireless charging. I had completely forgotten that it was an option for the model of phone I had. He put it on a wireless charger and confirmed that it would charge and power up. I appreciated his honesty so much that I offered to buy a wireless charger there and this time he told me that he didn't have the charger model that worked best with my phone and recommended that I buy it at Best Buy. I sincerely appreciate that he didn't make me pay for an unnecessary repair or sell me the wrong charger.

Tyler the manager is very good at making customers feel comfortable, and he takes his time to make…read moresure you understand everything you need to know about pricing and options. I came in to upgrade my phone early and he had a great understanding of products and processes. It was so nice working directly with a person instead of the automated phone system..

From the owner: Cellular Sales is South Bend's go-to Verizon Authorized Retailer for the latest devices, including…read moreiPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep South Bend connected with top technology and expert guidance. Visit us today at 3555 Portage Rd for the newest smartphones, tablets, and accessories.

Verizon is the parent company of Visible, an online only support company. Their rates are half of…read moreVerizon . I signed up with them because I was dissatisfied with ATT. I was charged for 2 months service for the temporary number I was assigned BECAUSE THEY SCREENED UP AND DID NOT PORT OVER MY NUMBER. So ATT never cancelled my service and kept billing me. Thing is, there is no human you can speak with to cure an issue like this. It's all done by AI or chat. I strongly urge you to stay away from this service.

Amazing experience! 2nd time getting a new phone from this store! One on one was impeccable!!…read moreSavannah was the best for transferring to new phones, made us feel comfortable, didn't feel like I was being rushed, and overall was very kind!! If you go to this particular store ask for Savannah!!!

AT&T, I can't say in a public format what those letters mean to me. Received yet another offer in…read morethe mail for their fiber internet service this week offering a $200 Reward Card for signing up. Filled out the form & at the end they tell me Uh-oh! Something went wrong & to call 844-813-2504 so we can help with your order. Called the first time & got dumped to a voice mail eventually that said the voice mail box has not been setup. Called the second time & requested another line which dumped me to another line that had a person who was speaking english? She thought! Anyway she was going to transfer me & ten minutes later came back on telling me she couldn't contact anyone & to please be patient. I told her I would give her 5 more minutes & then disconnect her. 5 minutes passed & I told her goodbye with a 10 second countdown. She finally called back & said she had someone on the line & they proceeded to tell me the $200 Rewards Card was only available if you order on-line. Better known as bait & switch in marketing! I told her this is the same BS they tried to pull on me when I was trying to setup a landline phone line when my 95 year old Mother-in-Law moved here 12/1/2021. They assigned her a phone number used by Stanton Optical, WTF! Anyway, If your looking for internet service in Mishawaka, IN I would look elsewhere if I were you. If your looking to save some money on a landline phone line call Community Phone Company or visit their FB page & start saving almost 50% per month today, you'll be glad you did. No internet (VOIP) or wire cables required. 617.963.0004 great cellular rates too for existing clients plus based in Wisconsin. Note: hold times can be long here too.

I never write reviews but I have to, I was amazed on how my customer service I got from Joshua S on…read moreGrape road Mishawaka. I'm newly 18 and was looking to get a new phone. Entering the adult world I didn't know about all the things that you have to do. Joshua was super patient with me. We had wonderful conversations while we had to wait 30 mins for my old phone to transfer into my new phone. He explained things in ways I could understand it. He never got annoyed when I asked to look at multiple cases or screen protectors and he would explain how each of them are different. I felt very safe and understood working with Joshua S. Amazing service. I hope he sees this and is recognized for his wonderful service.

Alex provided the kind of intelligent and common sense customer service I forgot existed. Between…read morethe hour spent online with Apple and the dismissive attitude from Best Buy Alex was able to correctly diagnose the issue I had with my iPhone, and saved me money because the scripted response I received from Apple online would have had me buy a unneeded new battery. Best Buy wouldn't even ask questions, look or TOUCH my phone even though I had made an appointment, just wanted me to leave my phone for 3 days....who does that? CANNOT RECOMMEND ALEX AND BATTERIES PLUS ENOUGH

I have always recieved good service here. I was in today for deep cell 12v batteries. Therea a…read moreshortage due to shipping/ covid so pickings almost everywhere are slim. The counterguy found a a pair in the series size i need....before I could make a.move he had both of them in eitjer hand and lugged them to my truck....I hadnt even paid for them yet. Theyve been great chasing down parts when I come on waving a tiny battery for a key fob or a wierd bulb for a trailer.