The gentleman was very helpful. I purchased a new cord and adapter. I thought something might've…read morebeen wrong with my phone, but it was just my old adapter..

Went back and the gentleman was again very courteous. But the second screen he replaced on my phone…read moredoes not work properly. It goes dark, stays dark when it's not supposed too, lags, unresponsive sometimes and the worst part is it drains my battery. Can't go 4-5 hours without having to charge my phone. Never like this before having to replace the screen. Lesson learned, go to apple and pay the extra for the real deal.

By far the best experience I've had at a Verizon store in a while. I decided it was time to…read moreupgrade, so I walked in this afternoon and was assisted by Sinclair, who was the BEST. He explained all of my options to me, walked me through what I could expect from my new phone, and helped me pick out optimal accessories and necessities like a case and charger. I was expecting this to take a while as when I last upgraded I spent nearly the entire day in the Verizon Ocean City location. Sinclair made everything SO easy, cracked jokes, and answered all of my questions. Great experience!

They Suck with construction. There company ruptured two gas lines in our neighborhood when…read moreinstalling new lines. They caused so much destruction.

just now New My 78…read moreyear old mother went to the AT&T store in Eldersburg , MD. She was helped by the store manager Jonas S. Jonas did not help her but completely took advantage of her!! We've been with AT&T since January 2021 and have been very happy, Mother simply needed a new phone as she's had the same iPhone 11 since January 2021. About five days later since we are on a family plan, my phone was having some issues and I tried to file an insurance claim Well, upon further investigation, Mr. Jonas canceled our insurance and then re-issued it added a Line to my mother's phone that he didn't even tell her about so now she has two phone numbers to the same And he sold her what he called was a bundle of free merchandise, which turned out to be $130 worth of accessories that she's paying for $10 a month and did not want , ask for or need!! All these things were completely unnecessary!!! All she wanted was an updated phone!!! I I spent over an hour on the phone with AT&T customer support. They can't figure out why or what Jonas did, I went into the store to speak to him and he's off for 5 days And the associate there, Dylan, looked at me like a deer in headlights, refused to give any assistance or to give out the district managers contact information and just told me simply come back when Jonas is here. I called around to the other stores in their district and did speak with Matt who is the manager of the Westminster store. Matt listen to me with With empathy and said he would reach out to Zack who is this district manager . I provided my phone number and email but two days later I've failed to hear anything from Zack!! This is appalling, and I am contacting the Attorney General of the state of Maryland to file a complaint Regarding predatory sales tactics against seniors. We will be returning all of the merchandise that Jonas sold us when he returns on Monday May 11th and will possibly switch carriers.

my niece purchased an iPhone 16 from your store. The sales associate assisted her with activating…read morethe device and transferring her data before she left the store. However, once she arrived home, she discovered the phone was not functioning properly. It would not download applications and was essentially unusable. The following day, I accompanied my niece back to the AT&T store. We were informed that the phone had an error and were advised to take it to the Apple Store for further evaluation. We then went to the Apple Store who reported it was a software issue, then to the AT&T sore in Owings Mills, MD, where the manager examined the device and confirmed there was a software issue causing the malfunction. We were advised to return to the original store for an exchange. Upon returning to the Sykesville location, staff acknowledged that they could see the software issue. However, we were told that we could not receive a replacement device without paying a $55 restocking fee unless a manager (Jonas) approved a waiver. We were further informed that the manager would be out for the next two days and that we would need to return on Saturday to request the fee waiver. She is essentially without a phone for the next two days because there is no manager in the store. I do not believe there is not a person who can cover for the manger on off days. Aidan was extremely rude! Do not use this store! Go to a corporate store!

Can you give less than one star? I know that. DSL is not the fastest horse in the race, but when I…read morepay for 3-5mps and get 1-1/2 it bothers me. Can't you people get anything right? Awhile back you messed up my land line service also.

Great customer service and definitely will be bringing in my PS5 for a cleaning aswellread more

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

Awesome customer service for phone repair and screen replacement. Phone was repaired quickly…read more Repair cost is less than other shops. Great warranty too!

Our company had a bad hard drive with a very important data on it, Alex was able to retrieve all…read morethe data in a matter of hours!!! it was amazing! will use them again!

I had the misfortune of shopping at the Radio Shack on Reisterstown Rd, Reisterstown, MD 21136. We…read morewere just looking for a power adapter. We told the staff we didn't need any help. The manager came over, we told him we didn't need any help. The manager said "How do you know what end do you need" My son replied he was on google checking. The manager replied " We are stupid and will not find it" He was both rude and condescending. I have a Doctor of Science degree in Electrical Engineering and Computer Science. I do not need to be called stupid by the staff in your store. I spend thousands each year on technology. This will be the last visit to your store. With staff like this, it is quite understandable why many of your stores are failing.